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Daily Digest – January 10. Utah Appeals Court Overturns Dismissal of FDCPA Suit Related to State License; DFPI Fines Lender for Failing to Disclose Convenience Fees

Account Recovery

Utah Appeals Court Overturns Dismissal of FDCPA Suit Related to State License DFPI Fines Lender for Failing to Disclose Convenience Fees N.J.

Lender 147
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Amplifying Return on Experience (ROX) in Debt Collections using ?nalytics

Qualco

Their use has the potential to give lenders the missing piece of the puzzle on how to address their customers’ needs and, ultimately, to increase Return on Experience (ROX), which is becoming a highly important measure in today’s business world. Luckily, customer data are flowing like an ocean around us. What is ROX. NEW PODCAST.

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Best SBA Lenders of 2021

Nerd Wallet

The best lenders have substantial experience with these small-business loans, so you get effective help during the application process and hopefully increase your chances of approval. Here are the best SBA lenders by loan program, as well as tips. The article Best SBA Lenders of 2021 originally appeared on NerdWallet.

Lender 60
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CFPB/FHFA Poll Examines Pre-Pandemic Borrow Experience

Collection Industry News

Americans who applied for mortgages in 2017-2019 reported slightly increasing apprehension about not being approved than in previous years, more used a mortgage broker, and a large portion of the respondents to a survey by two federal agencies said paperless online mortgage processes are vital when choosing a lender.

Lender 40
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Amplifying Return on Experience (ROX) in Debt Collections using ?nalytics

Qualco

Their use has the potential to give lenders the missing piece of the puzzle on how to address their customers’ needs and, ultimately, to increase Return on Experience (ROX), which is becoming a highly important measure in today’s business world. Luckily, customer data are flowing like an ocean around us. What is ROX. NEW PODCAST.

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Bruckner & Ryan paper compares complaints about fintech and traditional student loan lenders & servicers

Public Citizen

Here's the abstract: This paper looks at consumer complaints about student loan lenders and servicers from the Consumer Financial Protection Bureau’s (CFPB’s) consumer complaint database. Overall, we find that consumers initiate far fewer complaints against fintech lenders than traditional lenders.

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Collections Economics 101 for Digital Lenders

True Accord

based lender following GAAP accounting, the lender’s net loss rate (or net charge off rate) is the ultimate metric. For lenders, even the largest international banks, loan losses are the largest expense line in the budget so it’s important to prepare for those losses. How do lenders and debt collectors use roll rates?

Lender 52