American Profit Recovery
MAY 12, 2025
Debt collectors have an enormous responsibility to every business they represent. On the one hand, a business hires a collection agency to collect from customers that have not paid them. And on the other hand, it’s important to understand that keeping your customers is of equal importance. Hiring a third-party collection agency is a big step for many businesses.
Account Recovery
MAY 14, 2025
A California Appeals Court has vacated rulings in favor of a debt buyer and ordered a lower court to award summary adjudication in favor of two consumers on the grounds that they were not required to show they suffered concrete harm or needed standing to accuse the debt buyer of violating California’s Fair Debt Buying Practices Act. The background: In two nearly identical cases, the debt buyer sued consumers for unpaid debts they had incurred through online credit platforms.
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Account Recovery
MAY 7, 2025
The Governor of Virginia has signed a medical debt collection bill into law that will place limits on how healthcare debts owed by Virginians are able to be collected. Driving the news: Virginia Governor Glenn Youngkin has signed HB 1725, also known as the Medical Debt Protection Act, into law. The legislation introduces new restrictions on the collection of medical debts, seeking to protect patients from aggressive collection practices and additional financial hardship.
American Profit Recovery
MAY 7, 2025
Calling customers in good times is pretty easy and stress-free for most of us. But calling them when they have not paid their bill is a different type of phone call. While using a collection agency can be a necessary part of your accounts receivable process, it is important for your business to use internal resources to try to resolve a past-due account before sending it to collections.
Speaker: Victor C. Barnes, CPA, MBA
In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.
True Accord
APRIL 28, 2025
What do canceled hair appointments and increased lipstick and beer sales have in common? These untraditional indicators, among other discretionary expenditure trends, often show consumer sentiments around finances well before a recession hits. Coming out of 2024, the average U.S. household owed $11,303 on credit cards, and while credit card charge-off rates and delinquencies both declined slightly, experts are not declaring a definitive turnaround given the ongoing economic uncertainties and hig
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Consumer Finance
MAY 5, 2025
The CFPB is announcing that it will not prioritize enforcement actions taken on the basis of the Truth in Lending (Regulation Z); Use of Digital User Accounts to Access Buy Now, Pay Later Loans, 89 Fed. Reg. 47,068 (May 31, 2024) (Buy Now, Pay Later).
Account Recovery
MAY 5, 2025
After a five-year hiatus, the Department of Education will resume involuntary collections on federal student loans today, impacting millions of borrowers already in default. As of May 5, the department will begin garnishing wages, tax refunds, and Social Security payments for borrowers who have defaulted on their loans, a significant shift after a pandemic-era pause on collections.
True Accord
MAY 5, 2025
TrueAccord is proud to announce that Katie Neill, its General Counsel & Chief Compliance Officer, has been appointed to the Debt Collection Advisory Committee of the California Department of Financial Protection and Innovation (DFPI) for the 2025-2027 term. This board is comprised of seven members who provide feedback to the DFPI for its debt collection licensing program.
Burt and Associates
MAY 13, 2025
When In-House Debt Collection Training Isn’t Enough: Knowing When to Call a Commercial Collection Agency By Burt and Associates Commercial Debt Collection Table of Contents Why Training In-House Collection Staff Matters What to Include in Your Collector Training Program Red Flags That It’s Time to Escalate Benefits of Working with a Commercial Collection Agency How to Transition a Debt to a Professional Agency Final Thoughts Why Training In-House Collection Sta
Speaker: Kim Beynon, CPA, CGMA, PMP
The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.
PDC Flow
APRIL 23, 2025
Medical billing collection is a challenging business. Whether you are a debt collection agency, an extended business office, or the accounts receivable department that manages healthcare collections, many struggles are the same. Bad medical collection practices can damage a healthcare facilitys reputation. Bad internal communication can impact medical billing collection results.
Account Recovery
MAY 7, 2025
The Court of Appeals for the Third Circuit has overturned a summary judgment ruling in favor of a defendant that was sued for violating the Fair Credit Reporting Act because it reported an overdue balance to the credit reporting agencies after receiving notice that the balance was being disputed by the plaintiffs. The background: This case stems from a dispute between the plaintiffs and one of the defendants regarding a vehicle lease.
American Profit Recovery
MAY 2, 2025
Hiring a collection agency for your business can be an extremely smart move and a strategic advantage in improving your cash flow. If you have customers who are consistently late or who have not paid you at all, and those are piling up, it’s time to make that decision. However, effective debt collections happen when you have the proper documentation in front of you.
True Accord
MAY 7, 2025
Today TrueAccord Corp. (TrueAccord), a digital-first debt collection agency that is reinventing the collections experience with the use of machine learning technology to help customers resolve their debts, announced it has acquired Sentry Credit, Inc. (Sentry). Through this strategic acquisition, TrueAccord continues to accelerate its industry-leading growth with an expanded client portfolio and the addition of Sentrys first-party collection and litigation services.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Burt and Associates
APRIL 28, 2025
Why Professional Debt Collection Matters: The Real Cost of Doing Nothing Many businesses hesitate to escalate when clients dont pay, but inaction can be far more expensive than most realize. Every business owner needs to know how to collect commercial debt correctly. Table of Contents The Hidden Impact of Unpaid Invoices The Myth of the ‘Quick Fix’ Smart Steps to Recover Business Debt Why Work with Burt and Associates?
PDC Flow
MAY 1, 2025
Does your company know how to improve cash flow by eliminating the payment delays that slow everything down? Manufacturing companies rely on timely deposits to manage production timelines, purchase materials, and schedule labor. Choose PDCflow and your manufacturing business can send messages to request an esignature and payment all in one step. Stabilize revenue and speed up your processes.
Account Recovery
MAY 11, 2025
In a case that was defended by Rick Perr and Monica Littman of Kaufman Dolowich, a New Jersey Appeals Court has affirmed a lower court’s dismissal of a case accusing a collection operation of violating the New Jersey Consumer Finance Licensing Act and the Fair Debt Collection Practices Act, agreeing with the state court judge that the NJCFLA does not allow for a private right of action.
UK debt collections
MAY 13, 2025
A well known Medical Gas Suppliers company has ceased trading after plunging into administration after 41 years. Blair Milne and James Fennessey, partners with Azets, have been appointed joint administrators of medicinal gas pipeline installation and servicing specialist, Hospital Pipeline Installations Limited (HPI). Founded over 40 years ago in 1984,and headquartered on Duke Street inPaisley, Renfrewshire, with an additional office in Rochdale, England, HPI was a leading designer and installer
Speaker: Joe Wroblewski, Senior Sales Engineer
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
The Kaplan Group
APRIL 24, 2025
Business debt in the U.S. has surged over the past five yearsfueled by pandemic disruptions, stimulus borrowing, and a volatile interest rate environment. As refinancing costs rise and payment behavior worsens, companies face mounting financial pressure across sectors. This roundup captures the most important statistics and trends shaping the commercial debt landscape in 2025.
Brown and Joseph
MAY 12, 2025
Brown & Joseph is thrilled to have Eric Reiman, Vice President of Business Development, taking on an active role collaborating with Life & Health department… The post Driving Life & Health Overpayment Recovery: Eric Reiman Expands Leadership Role at Brown & Joseph appeared first on Brown & Joseph, LLC.
FFGN COLLECT NY
APRIL 29, 2025
Wondering why your lawyer would convey a debtors low offer? Doesnt your debt collection lawyer have your best interests in mind? There are times when an offer is downright insulting. I hate to relay low-ball offers. In a recent case, I shared an offer with my client that was so low that they asked if I was working for the other side. Knowing the offer was paltry, why did I share it?
Account Recovery
MAY 8, 2025
The South Carolina Supreme Court has changed its mind and will not issue a ruling in a case over whether a debt collector is required to send a right-to-cure notice to a consumer under state law before filing a lawsuit to collect on an unpaid debt. The Supreme Court had heard arguments in the case of Portfolio Recovery Associates v. Campney last month, but then issued a ruling in which it dismissed the case as “improvidently granted” which basically means it should not have heard the
Speaker: Susan Richards
Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.
JMA
APRIL 29, 2025
What to Do When a Big Client Owes You Money but You’re Afraid to Push Them You’ve landed that dream client, delivered exceptional work, and sent your invoice. Now comes the hard part waiting for payment that never seems to arrive. If you’re hesitating to follow up because this client represents a significant portion. Read more » The post What to Do When a Big Client Owes You Money but You’re Afraid to Push Them appeared first on JMA Credit Control.
The Kaplan Group
APRIL 28, 2025
In todays tight economy, one of the biggest threats to growth is slow paymentnot just losing customers or market share. An exclusive new 2025 survey from The Kaplan Group reveals the significant revenue and cash flow risks businesses face from delayed paymentsparticularly for mid-sized firms and industries like SaaS, healthcare, and professional services.
PDC Flow
MAY 6, 2025
Customizing your PDFs for customers to fill and sign is now easier than ever with PDCflow! PDCflow is excited to announce upgrades to our digital documents and esignatures, so you can tailor requests to fit your needs. Benefits of eSignature and Document Enhancements Paperwork is an essential part of business. Most companies require signatures or collect forms in the course of business.
Qualco
MAY 9, 2025
QUALCO began its journey in Athens in 1998 as a technology solutions provider. Initially focused on the financial sector, we quickly developed deep expertise in non-performing loans (NPL) and Collections & Recoveries, delivering tools to address credit challenges. As client needs and market dynamics evolved, so did our offering. Today, we support the entire credit and lending lifecycle, from origination and servicing to restructuring and recovery, helping organisations optimise performance a
Speaker: Cheryl J. Muldrew-McMurtry
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
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