July, 2024

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Industry Mourns Passing of Eric Foulk

Account Recovery

The accounts receivable management industry lost a friend and a brother last week with the passing of Eric Foulk. Foulk, who most recently worked at TransUnion, had spent most of his career in the ARM industry, after he left the military. More details about Eric’s passing are available here. AccountsRecovery.

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My Employee Week Experience

American Profit Recovery

By Matt: American Profit Recovery’s Annual Employee Week was awesome this year. We shared good food, played many in-office games, and had some great times at after-work events, including a picnic. We also received some of the coolest prizes. I wanted to share three things that I absolutely love about employee week. To start, I had a great time playing the team challenges, and it was so much fun watching everyone compete for team prizes.

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Unlocking the Power of Retention Marketing in SaaS Business

Enterprise Recovery

Retention marketing is the practice of implementing strategies and techniques to keep existing clients engaged and loyal to your business. While acquiring new customers is important, retaining existing ones is more valuable for the long-term success of your business. By focusing on client retention, you can build strong relationships, increase customer satisfaction, and ultimately drive revenue growth.

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CFPB Takes Action Against Fifth Third for Wrongfully Triggering Auto Repossessions and Opening Fake Bank Accounts

Consumer Finance

The CFPB took action against repeat offender Fifth Third Bank for a range of illegal activities that would result in the bank paying millions in penalties as well as paying redress to harmed consumers.

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Top 3 Secrets to Staying Relevant with Gen Z

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant or getting "ghosted" if they fail to meet the evolving needs of Gen Z consumers. In this new webinar, Brian Muse-McKenney of Episode Six and Matt Simester of Payments Consultancy Limited will reveal key considerations banks should factor into their efforts to develop target products for the next generation of bank customers.

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When Will a Bankruptcy Fall Off My Credit?

Credit Corp

A bankruptcy can remain on your credit report for up to ten years from the filing date of Chapter 7 bankruptcy or up to seven years from the filing date of Chapter 13 bankruptcy. However, its impact on your credit score lessens over time as you rebuild your credit with responsible financial behavior. While bankruptcy may be a last resort, there are times where filing bankruptcy might make sense.

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More Americans Living Paycheck to Paycheck: Survey

Account Recovery

More than 1 in 3 American workers are living paycheck to paycheck, with little-to-no money left for savings after covering monthly expenses, according to a new survey from Bankrate.

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Council’s huge £12.4m Debt Collection Challenge

UK debt collections

Steps have been taken to claw back millions of pounds owed to Swansea Council after auditors warned that action was needed. At the end of January this year debtors owed the council £12.4 million, a council report said. This was money owed for upwards of one month, in some instances for more than a year, and in a small number of cases more than seven years – at which point the debt is written off.

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Building a Transformative End-to-End Collections Strategy

Taurus Collect

Creating a transformative end-to-end collections strategy is crucial for businesses. It involves carefully managing and recovering debts while maintaining positive customer relationships. One important aspect of this strategy is no fee debt collection. This means businesses can recover their debts without extra costs. It’s about finding the balance between effective debt recovery and customer care.

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CFPB Report Highlights Junk Fees Charged by School Lunch Payment Platforms

Consumer Finance

The CFPB released a report on payment processing companies that help school districts process children’s school lunch payments.

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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Why Your Business Should Consider a Commercial Collection Agency for Account Receivables

Debt RR

In the dynamic world of business, managing cash flow is crucial. One of the most significant aspects of maintaining a healthy cash flow is effective accounts receivables (AR) management. Yet, many businesses struggle with overdue invoices and delinquent accounts, which can strain resources and hinder growth. Enter commercial collection agencies—specialized firms that can play a pivotal role in optimizing your AR functions.

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Technology in credit management: 6 key learnings from 2024 

On Guard

Earlier in 2024, we surveyed 300+ CFOs and financial professionals in the Netherlands to study how they view current technology trends and their impact on the finance sector. The research findings were shared in four different whitepapers, entitled the FinTech Baropapers. Let’s sneak a peek at the key takeaways: #1 AI the leader in technology trends Although finance professionals see a major influence of big data (36%) and IoT (23%) on the financial process, they find AI (45%) the technology wit

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Daily Digest – July 26. Collector Sued for Refusing to Accept Dispute; Judge Grants MSJ for Defendant in FDCPA Case over Duplicate Cease Requests

Account Recovery

Collector Sued for Refusing to Accept Dispute Judge Grants MSJ for Defendant in FDCPA Case over Duplicate Cease Requests BK Filings Jump 16% for 12-Month Period Ending June 30 Consumers Very Worried About Economy WORTH NOTING: OpenAI, the company behind ChatGPT, is releasing its first search engine … Boneless chicken wings can have bones, a […]

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Liquidators appointed as Cazoo officially winding up

UK debt collections

Cazoo Group Ltd has announced that the company is officially winding up, following the company’s extraordinary general meeting yesterday (July 2). Shareholders approved resolutions for the company to be placed in voluntary winding up, the appointment of voluntary liquidators and their renumeration at the EGM. The Securities and Exchange Commission notice from Cazoo says that it will be placed in voluntary liquidation based on the fact ‘it is unable to pay its debts’.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Post-judgment collection tools: Attaching a debtor’s bank account

Collections Law

At Law Offices of Alan M. Cohen & Associates LLC, our ethical commercial collections attorneys are well-known for their aggressive, relentless and innovative debt collection tactics. With more than 50 years of combined experience in commercial debt collection, they utilize debt collection strategies allowed under state and federal laws to help Massachusetts businesses get paid.

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CFPB Warns Against Intimidation of Whistleblowers

Consumer Finance

The CFPB issued a circular explaining how companies may break the law by requiring employees sign broad nondisclosure or confidentiality agreements that deter whistleblowing.

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Drop Anchor: What Is Your Flagship Content?

NCBA Law Practice Management Blog

I talk to lawyers a lot about generating in-house content, that features them, and that is authentic to their personalities. Of course, I’m pushy: So, sometimes , attorneys get frustrated with me , and say : ‘Hey, I’ve got a lot going on!’ I get it. It’s tough to find the time – which is why it makes sense to specialize. Individual lawyers, then, should have ‘anchor’ content = the primary content you produce, that you can leverage in a number of different ways , and repurpose.

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Customer Kept Insurance Payment That Should Have Been Turned Over: What To Do

FFGN COLLECT NY

As a service provider, you likely know all too well that sometimes the insurance company pays the client directly. But what happens if your customer keeps the insurance payment? If you’re looking to get paid, you should know the law governing New York debt collection that applies when the customer fails to turn over the insurance monies. This law applies whether you are providing restoration, medical, or other services.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Collector Sued for Refusing to Accept Dispute

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Unpaid Architect Fees forces firm to close down

UK debt collections

Well established Gareth Hoskins Architects has announced a shock decision to cease their UK operations as a result of unpaid architect fees. In a statement, the practice cited an ‘outstanding six-figure debt’ for precipitating the decision amidst a difficult trading environment contributing to multiple project delays. In a trading update, the practice wrote: “Hoskins Architects Group Limited is sorry to announce that the directors of its UK trading subsidiary Gareth Hoskins Arc

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Working at Onguard: Meet Denise 

On Guard

It’s the year 2019 and Denise is saying farewell to her colleagues at Onguard. Her six-month internship, full of learning and fun moments, has come to an end, and she is ready for her new adventure: a student exchange programme abroad. “If you wish to come back, we’ll be waiting,” one of her closest colleagues told her. And guess what! She has been with Onguard for 6 years, she started as an intern to climb to an Event Manager, and she effectively shares her energy between two roles in the compa

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CFPB Exams Find Loan Servicing Failures, Illegal Debt Collection Practices, and Issues with Medical Payment Products

Consumer Finance

The CFPB published an edition of Supervisory Highlights sharing findings from examinations of auto and student loan servicers, debt collectors, medical payment products, and deposit and prepaid accounts.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

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Trade Up: This Is Your Reminder That Brand Names Are Valuable for Law Firms

NCBA Law Practice Management Blog

Pre-pandemic, attorneys in a not insignificant number of states were disallowed from using ‘trade’ or ‘brand’ names for their law firms. You know, like ‘Taco Bell’ – though, you probably wouldn’t actually name your law firm Taco Bell. That meant that lawyers were basically left with naming their businesses after themselves – usually some combination of hard-to-pronounce last names.

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How to Accept Online Payments for Free in 2024

Payment Savvy

In the evolving world of small businesses, efficient payment processing is crucial. Online payments’ convenience and speed can boost customer satisfaction and streamline operations. However, the fees associated with payment processing can be a burden. Accepting online payments without incurring fees may sound appealing, but it’s not feasible.

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Judge Grants MSJ for Defendant in FDCPA Case over Duplicate Cease Requests

Account Recovery

If an attorney representing an individual types up a letter on behalf of the individual that disputes a debt and ceases communication with the collector, but the letter is signed by the individual and contained the individual’s return address and did not indicate that the individual was otherwise being represented by an attorney, is that […]

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‘Fresh Air Invoicing’ Fraud rising warns Insolvency Practitioner

UK debt collections

An Insolvency practitioner for an accountancy firm has warned of a growing trend of ‘fresh air invoicing’ Stephen Grant of Azets, an accountancy and advisory firm with offices in Poole and Blandford, announced rising instances of financially strained firms issuing invoices unrelated to any trading transaction. The practice – coined ‘fresh air invoicing’ – deceives finance companies into advancing 70 per cent to 90 per cent of the falsely claimed invoice’

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?