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Your business hired a collection agency. Now what?

American Profit Recovery

If your organization has had challenges in getting customers to pay or pay on time, you have most likely taken the steps to work with a collection agency. The right agency will help you get back on track as well as help your customers find a solution to their ongoing debt. Submitting accounts.

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Make the Right Hiring Decision: Tips for Interviews and Resume Reviews

PDC Flow

It’s no secret that hiring has become a challenge in most industries, and the debt collection industry is no exception. While this cycle may be common for many debt collection agencies, it is possible to hire teams of talented and dedicated professionals. I then ask the next question: “Why so high?”.

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Can a Collection Agency Change an Account’s Open Date?

Taurus Collect

Dealing with a collection agency can often feel like navigating a maze, especially when there seems to be a change in your account’s open date. If you’ve found yourself in this situation, you’re likely asking, “Can a collection agency change an account’s open date?”

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Keeping your debtor days down – A guest blog by Menzies LLP

CICM

In our latest blog, the Menzies LLP Creditor Services team looks at what we should do when dealing with our aged debtor list. Have there been any delaying tactics, such as not answering calls? Prompt escalation of any issues where bad debt is apparent. Automate your processes for receiving your collectables.

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4 Key Metrics for Measuring Digital Campaigns in Accounts Receivable

PDC Flow

Every debt collector knows the struggle of getting consumers to answer their phones. Digital campaigns can better engage people who want to pay without requiring them to answer a call. But you need to collect certain key metrics to know these new tactics are working. Chat Agents.

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Thriving in Third Party Debt Collection: An Interview With Lauren Valenzuela

PDC Flow

In accounts receivable, it's important to stay informed about upcoming legislation and other changes that will impact business (especially during major disruption, like the events happening this year). I went in-house as corporate counsel at a collection agency, where I oversaw legal, compliance, and training.

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Selling your debt vs. hiring a debt collection agency

True Accord

In the wake of the COVID-19 pandemic, a recession is looming, and consumer debt is on the rise. Debt sales play a unique role in the collections industry, as choosing between selling to a debt buyer and placing accounts with a third-party debt collector can make or break a brand. What is a debt buyer?