Account Recovery

APRIL 21, 2025

As businesses in the credit and collection industry continue to adapt to a changing landscape, its crucial to stay ahead of workforce trends that directly impact employee satisfaction, engagement, and retention. A recent Korn Ferry report, Workforce 2025, provides valuable insights that can help you optimize your workforce strategies. Heres a breakdown of key findings that can guide your approach to keeping your team happy, engaged, and productive.

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PDC Flow

APRIL 23, 2025

Medical billing collection is a challenging business. Whether you are a debt collection agency, an extended business office, or the accounts receivable department that manages healthcare collections, many struggles are the same. Bad medical collection practices can damage a healthcare facilitys reputation. Bad internal communication can impact medical billing collection results.

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Medical Bills Collections Healthcare Collections Education 62

The Kaplan Group

APRIL 24, 2025

Business debt in the U.S. has surged over the past five yearsfueled by pandemic disruptions, stimulus borrowing, and a volatile interest rate environment. As refinancing costs rise and payment behavior worsens, companies face mounting financial pressure across sectors. This roundup captures the most important statistics and trends shaping the commercial debt landscape in 2025.

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Optio Solutions

APRIL 22, 2025

Student loan repayments are backand the ripple effect is real. As borrowers juggle renewed obligations, creditors across all sectors could see rising delinquency. Heres what to watch for in 2025 The post The Ripple Effect of Student Loan Defaults: What Creditors Should Be Watching in 2025 first appeared on Optio.

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Student Loans Student loans Creditors Loans 59

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. If you’re aiming for the summit, the air gets thinner—and what got you here won’t be enough to get you to the top (a concept first popularized by Marshall Goldsmith in his book What Got You Here Won’t Get You There ). What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level.

Account Recovery

APRIL 25, 2025

Oregon is the latest state attempting to fill the void being left by the Consumer Financial Protection Bureau with a medical debt credit reporting and collection bill, which this week passed the state Senate. Driving the news:The Oregon Senate on Wednesday passed Senate Bill 605, which prohibits medical providers, hospitals, and debt collectors from reporting medical debt to consumer credit reporting agencies.

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Collection Industry News

APRIL 24, 2025

On Jan. 7, 2025, the Consumer Financial Protection Bureau (CFPB)finalized a rulethat will ban the inclusion of medical debt on credit reports and prohibit lenders from using medical information in their approval decisions. The CFPB estimates the rule change will remove an estimated $49 billion in medical bills from the credit reports of about 15 million Americans.

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Hudson Weir

APRIL 22, 2025

A better understanding of a companys financial health helps ensure its long-term success. Business owners and decision-makers need to be aware of the differences of solvency vs liquidity as part of this. Many people use these terms interchangeably, but they refer to different financial aspects. Liquidity measures how easily a business can convert assets into cash to cover short-term costs.

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Account Recovery

APRIL 25, 2025

There isn’t a ton of background and the ruling itself is also on the brief side, but what it says is probably more important than how it says it. A New York state Appeals Court has affirmed the dismissal of a Fair Debt Collection Practices Act case on the grounds that the plaintiff did not have standing to sue. Given the trend of plaintiffs filing these types of cases in state court over federal court because federal judges are holding firm on plaintiffs needing to have suffered a concrete

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Fair Debt Collection Collections 130

NCBA Law Practice Management Blog

APRIL 19, 2025

Theres usually just one time every year, when law firm owners review their revenue and profitability. Thats at the end of the year otherwise known as the time when you cant do anything about your revenue numbers, that you dont like. So, the better strategy is to review your revenue and profitability, on a regular & recurring basis. You know, so you can actually do something about what you see.

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Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

Account Recovery

APRIL 23, 2025

Bankruptcy inquiries in the U.S. surged to their highest levels in five years during the first quarter of 2025, signaling a potential increase in filings this summer, according to data published last week by LegalShield. The data highlights the growing financial strain on households, with mounting debt, rising delinquencies, and inflationary pressures due to tariffs contributing to an impending wave of bankruptcies.

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Account Recovery

APRIL 21, 2025

Despite economic uncertainty and rising prices, consumers across the U.S. are still maintaining their spending habits, though with notable shifts in focus. A recent report from Bank of America highlights key spending trends, offering valuable insights for businesses looking to tailor their debt collection and customer engagement strategies. Key Insights: What This Means for Collections: For those in the credit and collections industry, these trends highlight the need to reassess how consumers vi

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Account Recovery

APRIL 25, 2025

The latest data from the 2025 AFP Payments Fraud and Control Survey reveals an alarming rise in payments fraud, with 79% of organizations reporting they were victims of fraud attempts or attacks in 2024. This figure, though slightly down from the previous years 80%, underscores the ongoing vulnerabilities businesses face in todays digital and paper-based payment environments.

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Account Recovery

APRIL 25, 2025

Collector Facing FDCPA Class Action Over Issues With Initial Notice N.Y. State Appeals Court Affirms Dismissal for Lack of Standing Oregon Senate Approves Medical Debt Credit Reporting Bill Payments Fraud Continues to Surge, While Checks Make Comeback WORTH NOTING:I hope what you read here and on AccountsRecovery is at least part of the content you trust because, according to this survey, a lot of people don’t believe what they see and read anymore … I’m generally not a fan of

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Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

Account Recovery

APRIL 23, 2025

Washington Gov. Bob Ferguson yesterday signed a medical debt credit reporting bill into law. Senate Bill 5480 officially prohibits the reporting of medical debt to consumer credit agencies. 🧠 Whats new: The new law will take effect on July 27, and mirrors a now-paused federal rule from the Consumer Financial Protection Bureau. It aims to shield Washington consumers from the long-term financial damage of medical debt by rendering such debt void and unenforceable if it is reported to a cre

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Credit Bureau Consumer Credit Healthcare Collections 130

Account Recovery

APRIL 23, 2025

Washington Gov. Signs Medical Debt Credit Reporting Bill Into Law Judge Rules in Favor of Defendant in State Law Claims Over ID Theft Consumer Interest in Bankruptcy Surges, Signaling Potential Wave of Filings 22 Companies Seeking Collection Talent WORTH NOTING:I’m sure this cheating couple didn’t think this would happen … People aren’t as optimistic about how much money they will make at their new jobs … Resuming collections on student loans could not have come at

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Student Loans Student loans Bankruptcy Loans 147

Account Recovery

APRIL 23, 2025

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers. This is merely meant to be a service to aggregate industry job opportunities into one convenient location.

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Account Recovery

APRIL 25, 2025

EDITORS NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call (855) WEB-RECON or email admin@webrecon.net today!

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Fair Debt Collection Collections 130

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

Account Recovery

APRIL 23, 2025

A District Court judge in Hawaii has granted a defendant’s motion for summary judgment on claims it violated state law when it attempted to collect on a debt the plaintiff claims was the result of having his identity stolen. The background: The plaintiff claimed that the defendant wrongfully pursued collection efforts and reported the fraudulent debt to the credit reporting agencies.

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Account Recovery

APRIL 21, 2025

Judge Temporarily Blocks CFPB Layoffs Understanding the Workforce of 2025: Key Insights for Optimizing Your Team Consumer Spending Trends: Navigating Uncertainty Amid Rising Prices Compliance Digest April 21 WORTH NOTING:The average American spends seven weeks per year feeling guilty that they aren’t doing more for the environment … Why it’s ok not to reply to text messages right away … Pope Francis has only been dead a few hours and the betting has already started about

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Account Recovery

APRIL 24, 2025

Getting to Know Ralph Hall of BCA Financial Services & GVH Consulting CFPB Roundup Vermont Passes Medical Debt Relief Bill Consumers Show Resilience Amid Rising Inflation and Tariffs, But Credit Behavior Shifts WORTH NOTING:People tend to be more romantic when on vacation, according to new research … A look ahead to the NFL draft, which kicks off tonight … I heard this on the radio yesterday and then saw this online.

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Account Recovery

APRIL 22, 2025

Collector Facing FDCPA Class Action for Allegedly Parking Debt Ed. Dept. to Restart Collections on Defaulted Student Loans Debt Negotiation Firm Faces Sanctions in Connecticut for Violating State Laws Arbitration Motion Granted in FDCPA Case Involving Major Restaurant Chain WORTH NOTING:If you were to ask a bunch of people if they feel good about their finances right now, not many would say yes … The best self-care gifts you should buy for yourself … There are that many of you who wa

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Student Loans Student loans Loans Collections 147

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.

Account Recovery

APRIL 24, 2025

I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. TEC is now extending its services by offering proven, industry-leading technology solutions alongside of our Professional Services to help Clients feel confident in their technology de

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Account Recovery

APRIL 24, 2025

A bill prohibiting the reporting of medical debt and which would wipe out $100 million of unpaid healthcare bills has passed both chambers of the Vermont legislature and is heading to the desk of Gov. Phil Scott for his signature or veto. Driving the news: Senate Bill 27, aimed at eliminating medical debt for tens of thousands of Vermonters and preventing such debts from impacting credit reports, passed unanimously in both the Vermont House and Senate.

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Account Recovery

APRIL 22, 2025

EDITORS NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call (855) WEB-RECON or email admin@webrecon.net today!

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Fair Debt Collection Collections 130

Account Recovery

APRIL 22, 2025

The world’s largest full-service restaurant company, which operates chains like The Olive Garden and LongHorn Steakhouse, has had its motion to compel arbitration in a Fair Debt Collection Practices Act suit granted by a federal judge in Washington state. The background: The case revolves around an employment-related injury sustained by the plaintiff, a line cook at one of the defendant’s restaurants.

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Fair Debt Collection Collections 130

Speaker: Melissa Hurrington

What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv