Sat.May 17, 2025 - Fri.May 23, 2025

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Suit Accuses Collector of Being too “Friendly” in Emails to Plaintiff

Account Recovery

EDITORS NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call (855) WEB-RECON or email admin@webrecon.net today!

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Keeping Debt Collection Complaints in Perspective

National Service Bureau

Learn why the rise in debt collection complaints doesn't always indicate wrongdoing & how focusing on valid complaints can improve practices & outcomes.

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New York City’s Proposed Digital Communication Regulations Negatively Impact Consumers, Creditors, and Collectors

True Accord

New York Citys Department of Consumer and Worker Protection (DCWP) has been actively revising an amendment to their debt collection rules since November 2022. Multiple rounds of proposed amendments and public hearings have occurred, resulting in several revisions based on stakeholder feedback. In August 2024, DCWP published a notice of adoption of the final version of the amendment, initially effective December 1, 2024.

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Establishing Liability in Your New York Debt Collection Case

FFGN COLLECT NY

Numbers tell a story, but you need more to succeed and win your New York debt collection case. Establishing liability between you and your delinquent customer is key. But rather than presenting the documentation to the non-paying client, you need to prove it to the court or arbitrator. You must use your company’s legal name when filing a lawsuit, mediation, or arbitration.

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Why Tech-Forward Tax and Accounting Firms Have the Inside Track to the Future

Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

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Consumer Advocates React to CFPB’s Mass Withdrawal of Guidance Documents

Account Recovery

A lot of attention, rightfully so, has been focused on the Consumer Financial Protection Bureau’s decision to withdraw 67 of its guidance documents, including those related to the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and Regulation F. The move, which encompasses 8 policy statements, 7 interpretative rules, and 39 other guidance documents, has raised alarms among consumer advocates who view it as a rollback of critical protections for consumers, especially thos

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NLRB Establishes New Standard for Workplace Rules – What Employers Need to Know

Fraser

The National Labor Relations Board (NLRB) has issued a ruling in Stericycle Inc., adopting a new legal standard for evaluating the lawfulness of employer work rules. This decision overturns the previous standard set by Boeing Co. (2017), later refined in LA Specialty Produce Co. (2019). Case Background In Stericycle, the NLRB explained that the primary problem with the Boeing and LA Specialty Produce standard was that it permitted employers to adopt overbroad work rules that chill employees’ exe

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Establishing Liability in Your New York Debt Collection Case

FFGN COLLECT NY

Numbers tell a story, but you need more to succeed and win your New York debt collection case. Establishing liability between you and your delinquent customer is key. But rather than presenting the documentation to the non-paying client, you need to prove it to the court or arbitrator. You must use your company’s legal name when filing a lawsuit, mediation, or arbitration.

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Portal Hesitation: Security Worries, Low Awareness Keeping Patients Offline

Account Recovery

Nearly half of Americans use a patient portal less than once a month and many never log in at all, according to data released this week by LexisNexisRisk Solutions. Of those who have used one, only 38% have done so to pay a bill, which ranked last among the different reasons why the portal was accessed (viewing test results, scheduling an appointment, messaging provider, and refilling a prescription were the other reasons).

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FTC Settles with Debt Collector

Collection Industry News

On May 1, 2025, the Federal Trade Commission (FTC)announcedthat it had filed anamended complaintand entered into aproposed final orderwitha debt collector and its owner, resolving allegations that the company engaged in a fraudulent debt collection scheme. In its amended complaint, the FTC alleged that the debt collector used threats of arrest, lawsuits, wage garnishment, unlawful third-party communications, and repeated communications, to coerce consumers into paying debts they did not owe, in

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Your Accounting Expertise Will Only Get You So Far: What Really Matters

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. If you’re aiming for the summit, the air gets thinner—and what got you here won’t be enough to get you to the top (a concept first popularized by Marshall Goldsmith in his book What Got You Here Won’t Get You There ). What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level.

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Behind the Spotlight: Michele on Returning, Thriving, and Leading with Empathy at NSB

National Service Bureau

At NSB, some journeys are meant to come full circle. Michele’s story is one of them, and we’re so glad it brought her back to us. She first joined our team in 2005, stepping into a growing company with big goals and a close-knit, family feel. After taking time away to raise her family, Michele rejoined NSB in 2022, bringing not only her experience and heart, but also a one-of-a-kind knack for spotting opportunities others might miss.

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Five Stories That Matter in Michigan This Week – May 23, 2025

Fraser

Thaddeus E. Morgan Recognized as a ‘Michigan Go To Lawyer’ for Construction Law in 2025 by Michigan Lawyers Weekly Fraser Trebilcock Shareholder Thaddeus E. Morgan has been recognized by Michigan Lawyers Weekly as a ‘Michigan Go To Lawyer” in 2025 for Construction Law. “I am honored to have been recognized by Michigan Lawyers Weekly as a ‘Michigan Go To Lawyer’ for Construction Law,” said Mr.

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AI’s Emotional IQ Leaps Ahead of Humans

Account Recovery

A peerreviewed study out of the University of Geneva and the University of Bern found that six largelanguagemodel systems, including ChatGPT4, Gemini1.5Flash and Claude3.5Haiku, answered questions on five standard emotionalintelligence (EI) tests with 8182% accuracy, crushing the 56% average scored by human respondents. Even more striking: ChatGPT4 produced brandnew EI test items in a few hours that proved just as clear and realistic as tools psychologists spent years refining.

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Job Vacancy: CSA expands Learning and Development Team

CSA

An opportunity has arisen for an experienced Internal Quality Assurer (IQA) to work within an established independent training provider, to oversee quality assurance of its apprenticeship delivery. Title: Internal Quality Assurer (IQA) Location: Newcastle upon Tyne/Hybrid Reports to: Director of Learning and Development Terms: 2 days per week (15 hours) Salary: £15,000 per annum Hybrid working is available although the successful candidate must be available to work out of the CSA office in Newca

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How To Overcome Change Fatigue In Finance With Neuroscience-Backed Strategies

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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Fix Your Contract Management Process: Sign and Pay Faster

PDC Flow

Often, companies view the contract management process as one standalone task. This causes deposits and payments to be handled separately (even if you need both pieces for a deal). Taking a signature and payment in two steps makes your companys process complex, inefficient, and more costly. Problems That Stem from a Bad Contract Management Process Contracts protect you from financial losses.

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How Does Debt Consolidation Work?

Credit Corp

Debt consolidation combines multiple debts into a single, more manageable payment, often with a lower interest rate. This can be done through loans, balance transfers, or other methods. Are you tired of juggling multiple monthly payments on high-interest debts? Do you feel like your progress toward financial health has stalled because youre overwhelmed by a constant barrage of bills?

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Judge Denies MTD in FDCPA Case, Rules Plaintiff Has Standing

Account Recovery

A District Court judge in Ohio has denied a defendant’s motion to dismiss a Fair Debt Collection Practices Act case, ruling the plaintiff has standing because he was forced to defend himself in a collection lawsuit. The background: The plaintiff received a collection letter in November2023 seeking payment on an alleged creditcard debt. He mailed a dispute letter tpo the defendant, requesting validation of the debt.

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Friend with Benefits: Is Your Website “SEO Friendly”?

NCBA Law Practice Management Blog

If youre not running paid advertising campaigns, you may be thinking that your law firm is SEO-adjacent . Youre potentially just happily running out your personal networking program & living your best life. But, if you have a website of any kind, SEO effects your business even if you v e never paid for a single online ad, in your entire life. Thats because youre probably losing business, by avoiding the SEO question.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Debt Collection Complaints Swamp CFPB Inbox — But Almost Never Pay Off: Study

Account Recovery

Consumers have complained to the Consumer Financial Protection Bureau about issues related to debt collection more than any other financial product since 2014 yet fewer than1in150 of those complaints end with the consumer getting money back from the company, according to a recently released study. On average, a complaint to the CFPB yields a payout of $1,470, according to the study.

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Appeals Court Partially Overturns Dismissal of FCRA Case

Account Recovery

The Court of Appeals for the Fifth Circuit has partially overturned a lower court’s dismissal of a Fair Credit Reporting Act and Texas Debt Collection Act case on the grounds the defendant may have been negligent under the FCRA. The background: The case stems from a 2020 payment dispute between the plaintiff and the defendant, her mortgage servicer.

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N.J. Appeals Court Affirms Dismissal of CFLA, CFA Class Action

Account Recovery

A New Jersey Appeals Court has affirmed the dismissal of case against a debt buyer accused of attempting to collect without having a proper license to do so, ruling the plaintiff lacked standing to pursue her claims. The background: Back in 2015, the defendant purchased a defaulted creditcard account, filed a lawsuit to recover the balance, and obtained a default judgment.

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Daily Digest – May 20. Collector Sued for Withdrawing Funds Without Consent; Michigan Appeals Court Affirms Ruling for Debt Buyer

Account Recovery

Collector Sued for Withdrawing Funds Without Consent Michigan Appeals Court Affirms Ruling for Debt Buyer CFPB Rescinds Rule Allowing States to Enforce Federal Laws Consumer Advocates React to CFPBs Mass Withdrawal of Guidance Documents WORTH NOTING:The average American has this many barbecues each summer … Ranking all of the this season’s musical guests on “Saturday Night Live” … The summer’s most anticipated TV shows … Employees at the Consumer Financi

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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Jefferson Capital Files to Go Public

Account Recovery

Jefferson Capital, a Minnesota-based debt buyer, is aiming to raise up to $100 million through an initial public offering, according to a registration statement filed with the Securities and Exchange Commission earlier this week. Why it matters: The companys decision to go public, and the details shared in its S-1 registration document, provide a rare window into the financial and operational engine of a major player in the charged-off and insolvency receivables space.

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Collector Sued for Withdrawing Funds Without Consent

Account Recovery

EDITORS NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call (855) WEB-RECON or email admin@webrecon.net today!

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26 Companies Seeking Collection Talent

Account Recovery

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers. This is merely meant to be a service to aggregate industry job opportunities into one convenient location.

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Compliance Digest – May 19

Account Recovery

I’m thrilled to announce that Bedard Law Group is the new sponsor for the Compliance Digest. Bedard Law Group, P.C. – Compliance Support – Defense Litigation – Nationwide Complaint Management Turnkey Speech Analytics. And Our New BLG360 Program Your Low Monthly Retainer Compliance Solution. Visit www.bedardlawgroup.com, email John H.

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The New Way Remote Finance Teams Are Protecting Accuracy And Building Resilience In A Cyber-Threatened World

Speaker: Cheryl J. Muldrew-McMurtry

Remote finance teams are rewriting how the back-office runs—and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats have become more than just “growing pains”. They’re now liabilities. The challenge isn’t just team distribution, but building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.