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Absa Bank Doubles Self-Service Customers To 43 Percent

Fico Collections

Absa Bank, one of Africa’s largest financial groups, has transformed its collections operations in just three months by deploying FICO® Customer Communication Services (CCS). Improving Communications in Collections. FICO CCS enabled us to do ‘business as usual’ collections in a period that was anything but usual.”.

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?eská spo?itelna Modernizes Operations With Debt Collection Optimization

Fico Collections

itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. The use of FICO prescriptive analytics, in this case, debt collection optimization, has improved customer satisfaction and reduced agent call minutes by 25 percent.

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Digital Debt Collection Trends in 2023 - From Culture to Strategies

Fico Collections

Joining me for this discussion were Thomas Franke, Head of Debt Collection Service at the cooperative TeamBank, and Sven Krüssel, Head of Customer Service at VR Smart Finanz, where he looks after the self-employed and small to medium-sized enterprises (SMEs). How Is Debt Management Culture Changing?

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Katabat Platform to Support SoFi Ominchannel Personal Loan Collections

Katabat

3, 2019 – Katabat, a leading global supplier of debt management software solutions, today announced that SoFi, a leading personal finance company in the U.S., SoFi will leverage Katabat’s industry-leading Restore collections platform, to deliver an omnichannel experience for consumer collections. WILMINGTON, Del.,

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Can Open Banking and AI Help Us Manage At-Risk Customers?

Fico Collections

Many businesses are slowly being overwhelmed by customer requests, calls and multi-channel contacts, as we start to approach the peak of the pandemic’s mounting debt pressures. In fact, many banks and institutions have doubled headcount in key areas to help handle the demands. Open Banking Is Part of the Answer.

Banks 52
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Debt Collections on Tenterhooks with Six and Sevens following CFPB’s Reg F

Fico Collections

Debt Collections on Tenterhooks with Six and Sevens following CFPB’s Reg F. Consumer Financial Protection Bureau (CFPB) announced the final rules interpreting the Fair Debt Collections Practices Act (FDCPA) on July 30, which went into effect on November 30, 2021. Reg F isn't a hurdle to adjust to and live with.

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Enhancing Credit Management with Automation and Real-Time Data

Qualco

Credit Lifecycle Automation & Open Banking Emerging technologies and the increased availability of data resources empower lenders to make informed credit decisions and offer improved services to a wider group of customers. Open Banking fundamentally transforms financial services by unlocking new insights into customers' lives.