Sat.Oct 14, 2023 - Fri.Oct 20, 2023

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5 Essential Debt Collection Software Features

Qualco

NPL Management: A 5-Step Roadmap to Strategic Success is the latest e-Guide to be published by Qualco UK. You can view it here. In today's regulatory environment, when it comes to collecting overdue accounts, the clear, overarching message is that the customer must be treated fairly and ethically. However, in a small number of credit businesses, the right strategies for systems and people have not been set.

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How a B2B Collection Agency Can Work Harmoniously with Clients and Customers

American Profit Recovery

For any size business, maintaining healthy cash flow is essential for survival and growth. For many organizations, managing overdue invoices and recovering outstanding debts can be a challenging and time-consuming task. This is where Business-to-Business (B2B) collection agencies come into play. However, the relationship between a collection agency, its clients, and their customers can be delicate.

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Debt Validation Letter: Definition and Sample

Credit Corp

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Disclosure regarding our editorial content standards. Debt collectors send debt validation letters show what debts you owe, the amount, and to whome you owe it to.

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AI Can Let You Make Calls in Languages You Don’t Speak

Account Recovery

If you knew a consumer spoke a language other than English, would you use technology that allows you to call that individual and play a message in that other language, in the sound of your voice?

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Your Accounting Expertise Will Only Get You So Far: The New Way To Lead

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

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Becoming successfully data-driven in credit management

On Guard

Credit management has undergone a significant transformation in recent years. Whereas credit management was previously seen as the back office’s grab-can, today it is an essential part of an organisation’s financial strategy. In the process, the challenges posed by COVID-19, persistent inflation and rising interest rates also require a different, more proactive and sophisticated approach.

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CFPB Proposes Rule to Jumpstart Competition and Accelerate Shift to Open Banking

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) proposed a rule that would accelerate a shift toward open banking, where consumers would have control over data about their financial lives and would gain new protections against companies misusing their data.

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Alleged ID Theft Victim Sues Collector for Reporting Disputed Apartment Debt

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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4 Steps to Customer Service Automation: Transformative Use Cases in Telecom, Energy & Utilities

Qualco

What is Business Process Automation Business Process Automation (BPA) has been on an upward trend, rapidly transitioning from a mere direction to an absolute business necessity. Designed to speed up recurring, manual, and complex tasks, BPA enhances efficiency and empowers organisations to seamlessly streamline processes, from employee onboarding to accounts payable, contract management, and beyond.

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When Was the Credit Score Invented?

Credit Corp

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Disclosure regarding our editorial content standards. The credit score was invented in 1989 to make credit reports more actionable for lenders.

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The Hidden Science Behind Why Finance Teams Resist Change—And How to Fix It

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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CFPB Takes Action Against Operator of Sendwave App for Illegally Cheating People on International Money Transfers

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) and Justice Department today issued a joint statement that reminds financial institutions that all credit applicants are protected from discrimination on the basis of their national origin, race, and other characteristics covered by the Equal Credit Opportunity Act, regardless of their immigration status.

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Judge Grants Defense’s MSJ in FDCPA Case Over DOFD

Account Recovery

A District Court judge in Kentucky has granted a defendant’s motion for summary judgment and denied a plaintiff’s motion for the same in a Fair Debt Collection Practices Act case that centers around the Date of First Delinquency and its materiality in inducing the plaintiff to pay off the debt in question.

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What is Supply Chain Finance? Example and Benefits

Qualco

NPL Management: A 5-Step Roadmap to Strategic Success is the latest e-Guide to be published by Qualco UK. You can view it here. In today's regulatory environment, when it comes to collecting overdue accounts, the clear, overarching message is that the customer must be treated fairly and ethically. However, in a small number of credit businesses, the right strategies for systems and people have not been set.

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Transform Your Business with Embedded Payments

PDC Flow

Embedded payment technology provides the perfect channel to streamline business operations and enhance the customer experience. In this guide, learn how adopting embedded payments can be transformative for your business. What are Embedded Payments? Embedded payment systems should be available anywhere hassle-free transactions could enhance your company’s user experience.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Prepared Remarks of Deputy Director Zixta Martinez at The Greenlining Institute's 2023 Just Future Summit

Consumer Finance

Deputy Director Zixta Martinez spoke about the CFPB at The Greenlining Institute's 2023 Just Future Summit.

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Bills Introduced in House, Senate to Change CFPB’s Funding Structure

Account Recovery

Not content to rely and wait for the Supreme Court to issue its ruling on whether the funding structure of the Consumer Financial Protection Bureau is constitutional or not, companion bills were introduced in the House of Representatives and Senate yesterday that aim to put the Bureau under the Congressional appropriations process.

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Maximizing Compensation for Temporary Construction Easements (TCEs) in Florida

Jimerson Firm

Temporary Construction Easements (TCEs) are integral aspects of eminent domain construction projects throughout Florida. Property owners facing the taking and negotiation of a TCE must navigate a complex landscape to ensure they receive full compensation. In this article, we will: Discuss approaching the valuation of a TCE. Shed light on why TCEs are crucial for property owners.

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We answer your questions about debt collection in Australia

JMA

Dealing with business debt is a challenging facet of many Australian companies’ financial landscapes. While debt can be an essential tool for growth, outstanding debts can constrain operations and hinder potential expansion. In Australia, professional debt collectors and debt collection agencies offer tailored services to assist creditors in recovering overdue accounts and managing bad debts.

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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Prepared Remarks of CFPB Director Rohit Chopra on the Proposed Personal Financial Data Rights Rule

Consumer Finance

Director Chopra discussed the CFPB’s proposed rule to activate a dormant authority under a 2010 law to accelerate much-needed competition and decentralization in banking and consumer finance by making it easier to switch to a new provider.

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Leading AR Management and Debt Collection Company CACi and Day Knight & Associates Merge 

Account Recovery

Combined companies will benefit from additional economies of scale ST. LOUIS – October 20 – The leadership of CACi and Day Knight & Associates (DKA) announced today that DKA is joining forces and merging with CACi.

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Amici Tell Fourth Circuit that District Court Ruling Imperils Funds Transfer Laws

Troutman Sanders

On October 17, the Clearing House Association, LLC (Association) and National Automated Clearing House Association (Nacha) joined forces to submit an amicus brief in support of a credit union held liable by a district court for a fraud perpetrated by an outside party on the sender of a wire. According to the amici , the district court wrongly held the credit union which banked the beneficiary of the wire responsible for the sender’s losses, even though it had no relationship with the sender.

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The Role of Arbitration in Resolving Business Disputes in New York

FFGN COLLECT NY

Business transactions are complex in nature, especially when involving major business organizations and deals. Even when negotiating with long-time business partners, there is no way to predict when issues and disputes may arise. All parties will want the best deal that favors them; unfortunately, this isn’t always possible with business negotiations and deals.

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Protect What Matters: Rethinking Finance Ops In A Digital World

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.

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Can You File for Bankruptcy While Traveling?

Sawin & Shea

Everyone needs a break occasionally. But if you’re trying to decide if you should file for bankruptcy, going on vacation is more complicated. Here’s what you need to know. Vacation in Chapter 7 Bankruptcy You can take a vacation before filing for Chapter 7 bankruptcy if you’ve already paid for it, you weren’t experiencing financial difficulty at that time, and it’s non-refundable.

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Daily Digest – October 19. Getting to Know Laura Thesing of Credit Bureau Data; Judge Grants Defense’s MSJ in FDCPA Case Over DOFD

Account Recovery

Getting to Know Laura Thesing of Credit Bureau Data Judge Grants Defense’s MSJ in FDCPA Case Over DOFD Student Loan Repayments to Have Little Impact on Economy: Fed Report Collection ‘Kingpin’ Accused of Destroying Evidence WORTH NOTING: If you haven’t figured out what to be for Halloween yet, here is someone who can help you […]

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DOJ Announces Two More Multi-Million Dollar Redlining Settlements, States Two Dozen More Active Investigations Underway

Troutman Sanders

In the last three weeks, the U.S. Department of Justice (DOJ) reached two more settlements with lenders under its Combatting Redlining Initiative, which began in October 2021. On September 27, the DOJ announced that Washington Trust Company agreed to pay $9 million to resolve allegations that it engaged in redlining majority-Black and Hispanic neighborhoods in Rhode Island.

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How Chapter 13 bankruptcy can help to prevent foreclosure

Roths Child Law

Homeownership has traditionally been considered a cornerstone of the American dream, but financial setbacks can sometimes threaten this dream, even for those who are well compensated, fiscally responsible and generally considered low-risk for foreclosure. For homeowners struggling with mortgage payments, facing the possibility of foreclosure is nothing short of terrifying.

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Operational Strength Starts with People: The New Rules of Finance Leadership

Speaker: Melissa Hurrington

What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv