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📉 Economic anxiety is now showing up in consumer behavior, not just sentiment, according to the Consumer Bankers Associations Q1 2025 Chart Book. Data released last week by the Consumer Bankers Association shows a rare alignment between how consumers report feeling about the economy and their actual financial decisions; they are spending less, borrowing less, and both consumers and small businesses are taking increasingly cautious steps when it comes to their financial situations.
On April 29, Acting Comptroller of the Currency Rodney Hood deliveredpre-recorded remarksat the National Fair Housing Alliances Responsible AI Symposium. In his speech, Hood reiterated the OCCs commitment to deploying AI responsibly within the banking sector and highlighted the agencys broader initiatives to promote financial inclusion. Hood outlined several key OCC initiatives focused on the responsible use of AI in banking, including: Establishing a risk-based oversight framework.
Debt collectors have an enormous responsibility to every business they represent. On the one hand, a business hires a collection agency to collect from customers that have not paid them. And on the other hand, it’s important to understand that keeping your customers is of equal importance. Hiring a third-party collection agency is a big step for many businesses.
Patient payment plans are supposed to make medical bills manageable. Instead, theyre parking roughly onethird of collectible revenue in longterm receivables and still failing to match what most households can afford, according to PayZens new State of Healthcare Affordability: The Provider Perspective2025 report. Why it matters: Hospitals, health systems and the collection agencies that serve them are effectively acting as lenders, but with none of the pricing power or risk controls commercial fi
In the climb from contributor to leader, the rules quietly change. If you’re aiming for the summit, the air gets thinner—and what got you here won’t be enough to get you to the top (a concept first popularized by Marshall Goldsmith in his book What Got You Here Won’t Get You There ). What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level.
New York Citys Department of Consumer and Worker Protection (DCWP) has been actively revising an amendment to their debt collection rules since November 2022. Multiple rounds of proposed amendments and public hearings have occurred, resulting in several revisions based on stakeholder feedback. In August 2024, DCWP published a notice of adoption of the final version of the amendment, initially effective December 1, 2024.
Numbers tell a story, but you need more to succeed and win your New York debt collection case. Establishing liability between you and your delinquent customer is key. But rather than presenting the documentation to the non-paying client, you need to prove it to the court or arbitrator. You must use your company’s legal name when filing a lawsuit, mediation, or arbitration.
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Numbers tell a story, but you need more to succeed and win your New York debt collection case. Establishing liability between you and your delinquent customer is key. But rather than presenting the documentation to the non-paying client, you need to prove it to the court or arbitrator. You must use your company’s legal name when filing a lawsuit, mediation, or arbitration.
When In-House Debt Collection Training Isn’t Enough: Knowing When to Call a Commercial Collection Agency By Burt and Associates Commercial Debt Collection Table of Contents Why Training In-House Collection Staff Matters What to Include in Your Collector Training Program Red Flags That It’s Time to Escalate Benefits of Working with a Commercial Collection Agency How to Transition a Debt to a Professional Agency Final Thoughts Why Training In-House Collection Sta
If you are a consumer struggling with ongoing debt and a mountain of unpaid bills, please know there is hope. There are effective ways to tackle the stress of debt. If you have decided that enough is enough and you are ready to be disciplined and become financially healthy, sometimes some simple and consistent strategies can make a big difference in your life.
A bill is on the desk of Illinois Governor JB Pritzker that would allow victims of coerced debt to fill out a form that would be submitted to a collection agency and would then prohibit the agency from attempting to collect on the debt. The bill, House Bill 3352, would amend the Illinois Collection Agency Act to formally recognize coerced debt and outline a process for survivors of domestic violence, sexual assault, and human trafficking to assert that they are not liable for debts incurred thro
At the Law Offices of Alan M. Cohen & Associates LLC, we understand the frustration business owners face when clients don’t pay. With over 60 years of combined experience, our commercial collections lawyers have fought tirelessly to recover debts for businesses throughout Massachusetts. We are aggressive, relentless and ethical in our pursuit of your money.
The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.
A well known Medical Gas Suppliers company has ceased trading after plunging into administration after 41 years. Blair Milne and James Fennessey, partners with Azets, have been appointed joint administrators of medicinal gas pipeline installation and servicing specialist, Hospital Pipeline Installations Limited (HPI). Founded over 40 years ago in 1984,and headquartered on Duke Street inPaisley, Renfrewshire, with an additional office in Rochdale, England, HPI was a leading designer and installer
Youve seen the headlines the federal government last week resumed collecting defaulted student loan payments from millions of people for the first time since the start of the pandemic. And howdebt collection will be through a Treasury Department program that withholds payments through tax refunds, wages and government benefits. This will undoubtedly have negative effects on credit scores and the resulting loss of access to funding going forward for many Americans.
Brown & Joseph is thrilled to have Eric Reiman, Vice President of Business Development, taking on an active role collaborating with Life & Health department… The post Driving Life & Health Overpayment Recovery: Eric Reiman Expands Leadership Role at Brown & Joseph appeared first on Brown & Joseph, LLC.
Nearly half of Americans use a patient portal less than once a month and many never log in at all, according to data released this week by LexisNexisRisk Solutions. Of those who have used one, only 38% have done so to pay a bill, which ranked last among the different reasons why the portal was accessed (viewing test results, scheduling an appointment, messaging provider, and refilling a prescription were the other reasons).
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Effective esignature management requires more than just successfully getting a document signed. It depends on esignature features like: Automated request tracking Automated reminders Easy template creation and signing Reliable reporting With PDCflows esignature management platform, your team stays informed. Staff are in control at every stage of a request, which boosts completion rates and keeps deals moving forward.
QUALCO began its journey in Athens in 1998 as a technology solutions provider. Initially focused on the financial sector, we quickly developed deep expertise in non-performing loans (NPL) and Collections & Recoveries, delivering tools to address credit challenges. As client needs and market dynamics evolved, so did our offering. Today, we support the entire credit and lending lifecycle, from origination and servicing to restructuring and recovery, helping organisations optimise performance a
He never gives up, he is a top-tier skier but hates cycling, and he was a daily user of the Onguard credit management software before starting to sell it! This is Xander Michon, New Logo sales at Onguard. Starting at Onguard: The new logo Its the year 2015. Xander isnt scanning job boards or sending out CVs. He is actually working as an Account Manager for new business in a different firm, and sometimes uses Onguard credit management software.
In a case that was defended by Rick Perr and Monica Littman of Kaufman Dolowich, a New Jersey Appeals Court has affirmed a lower court’s dismissal of a case accusing a collection operation of violating the New Jersey Consumer Finance Licensing Act and the Fair Debt Collection Practices Act, agreeing with the state court judge that the NJCFLA does not allow for a private right of action.
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
At the Law Offices of Alan M. Cohen & Associates LLC, we understand the frustration business owners face when clients don’t pay. With over 60 years of combined experience, our commercial collections lawyers have fought tirelessly to recover debts for businesses throughout Massachusetts. We are aggressive, relentless and ethical in our pursuit of your money.
As result of FTC lawsuit, federal court issues temporary restraining order halting scheme that sent fictitious debt collection notices to consumers nationwide As a result of a Federal Trade Commission lawsuit, a federal court hastemporarily haltedthe operations and frozen the assets of a phantom debt collection scheme and its operators. The scheme has operated under numerous names, including Blackrock Services, Blackstone Legal Group, Capital Legal Services, Quest Legal Group, Viking Legal Servi
Often, companies view the contract management process as one standalone task. This causes deposits and payments to be handled separately (even if you need both pieces for a deal). Taking a signature and payment in two steps makes your companys process complex, inefficient, and more costly. Problems That Stem from a Bad Contract Management Process Contracts protect you from financial losses.
Key Findings from the Study Seniors 70+ are now the fastest-growing group of borrowers, with debt rising 4.22% YoY and 36.2% over 5 years. Young adults 1829 were the only age group to reduce debt in Q1 2025. Student loan delinquency spiked to 8.19% , up from 0.87% the previous quarteran 841% increase. Auto loan debt jumped 17.92% among 3039-year-olds, the highest of any age group. 1829-year-olds reported the highest serious delinquency rate (3.35%) of any generation.
Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.
A lot of attention, rightfully so, has been focused on the Consumer Financial Protection Bureau’s decision to withdraw 67 of its guidance documents, including those related to the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and Regulation F. The move, which encompasses 8 policy statements, 7 interpretative rules, and 39 other guidance documents, has raised alarms among consumer advocates who view it as a rollback of critical protections for consumers, especially thos
Debt consolidation combines multiple debts into a single, more manageable payment, often with a lower interest rate. This can be done through loans, balance transfers, or other methods. Are you tired of juggling multiple monthly payments on high-interest debts? Do you feel like your progress toward financial health has stalled because youre overwhelmed by a constant barrage of bills?
On May 1, 2025, the Federal Trade Commission (FTC)announcedthat it had filed anamended complaintand entered into aproposed final orderwitha debt collector and its owner, resolving allegations that the company engaged in a fraudulent debt collection scheme. In its amended complaint, the FTC alleged that the debt collector used threats of arrest, lawsuits, wage garnishment, unlawful third-party communications, and repeated communications, to coerce consumers into paying debts they did not owe, in
If youre not running paid advertising campaigns, you may be thinking that your law firm is SEO-adjacent . Youre potentially just happily running out your personal networking program & living your best life. But, if you have a website of any kind, SEO effects your business even if you v e never paid for a single online ad, in your entire life. Thats because youre probably losing business, by avoiding the SEO question.
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
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