Remove contact mobile
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Appeals Court Rules Sending Text Messages Confers Consent to be Contacted

Account Recovery

The Court of Appeals for the Ninth Circuit has affirmed a lower court’s ruling that an individual’s text messages sent to a financial institution constitute providing expressed consent to be contacted on a mobile phone via an automated telephone dialing system under the Telephone Consumer Protection Act, but that the lower court abused (..)

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Proactive Customer Communication for Fraud Prevention

Fico Collections

your mobile phone). Gaps in Contact Information Can Create Negative Experiences . Gaps in Contact Information Can Create Negative Experiences . Inaccurate customer contact information may prove to be the fly in the ointment for banks when it comes to proactive outreach. Possession – something you have (e.g a password).

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Nevada Bill Adopts Uniform Money Transmission Modernization Act

Troutman Sanders

On September 16, the Nevada Financial Institutions Division (NFID) introduced a bill draft request to the Nevada Legislature for the 2023 legislative session. If passed, the bill will adopt the Model Money Transmission Modernization Act (Act) into Nevada’s money transmission law. We previously blogged on the Act here.

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4 Data Best Practices for a Timeless Digital Customer Experience

Fico Collections

Many financial institutions are trying to create a “360 degree view” of their customer to determine the best experience for them. Financial institutions should be strategic in how they approach digital transformation so that they get the right capabilities on the first try to manage data and customer actions across the business.

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You May Be Responsible for Your Customer Double Debiting Checks

FFGN COLLECT NY

Today, most financial institutions offer a mobile deposit option that lets people deposit checks through an app on their phones. Under Check 21, mobile-deposited checks can be charged back to the depositor’s bank under a breach of warranty claim up to one year from the date the damaged party discovers the loss.

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Debt Collections on Tenterhooks with Six and Sevens following CFPB’s Reg F

Fico Collections

Digital Contact: Debt collectors can contact borrowers through voicemail, email and/or text messages. If the debt collector uses electronic communications to reach out, a consumer can use that same mode of contact to send a “cease communication” request or inform the collector they refuse to pay.

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Out of Sight: How Banks Protect Consumers from Credit Card Fraud

Fico Collections

Within these groups there are patterns for device(s) used, merchants shopped at, and bill pay, mobile pay, eCommerce and P2P payees. Another is with FICO® Customer Communication Services , which employs email, voice, text and mobile app alerts to verify suspicious transactions in real time.

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