Sat.Apr 01, 2023 - Fri.Apr 07, 2023

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Three Keys to Building Effective Training Programs

Account Recovery

Rodney Dangerfield went “Back to School,” didn’t he? So why can’t aspiring debt collectors do it, too? Many might not remember Dangerfield and the 1986 classic movie where the then-65-year-old comedian played a father who enrolled in college to be with his son (totally worth re-watching if only to see pre-Ironman Robert Downey, Jr., and … The post Three Keys to Building Effective Training Programs first appeared on AccountsRecovery.net.

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Cash flow basics for a changing economy

American Profit Recovery

Cash flow is the lifeblood of any business, and your small business can be vulnerable to cash flow issues. And economic conditions can be a major driver, whether it be negative or positive cash flow. Without a steady flow of cash, your small business could struggle to meet your own financial obligations, attend to basic expenses, meet payroll, invest in growth and so much more.

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Medical Debt Collection Bill Introduced in Delaware

Account Recovery

A medical debt collection bill has been introduced in the Delaware legislature that has support from both sides of the aisle and a large number of co-sponsors, giving it some momentum to become law. Like many of the other medical collection bills being considered in state legislatures across the country, this piece of legislation would … The post Medical Debt Collection Bill Introduced in Delaware first appeared on AccountsRecovery.net.

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Billing Processes: Which Option is Best for Your Business?

PDC Flow

An organization’s billing process can depend on the goods and services offered and the audiences served. Your company should follow best practices based on industry but there will always be room to customize and improve workflows. Reviewing the billing tactics and tools your business uses will: Save money through more efficient processes Save staff time following up on unpaid invoices Increase customer satisfaction Here are some billing process examples, the workflows they’re best for, and gener

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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WHAT TO DO IF YOU RECEIVE A DEMAND FROM A “NOT AT FAULT” RECOVERY AGENT

Debt Recoveries

In the recent article regarding car crash debt recovery scams by “not at fault” recovery agents, it is suggested to discuss the actions that can be taken if an individual receives a demand from one of these recovery agents, credit hire companies, or smash repairers. How Does it Work? The workings of credit hire companies have become the focus of an increasing number of litigated matters, according to recent observations.

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Washington Legislature Passes Credit Repair Bill

Account Recovery

Kudos to the Washington Collectors Association for getting a bill passed through the state legislature that will require credit repair services to obtain written authorization from a consumer prior to communicating with a consumer reporting agency, creditor, or collection agency while also placing other conditions on how credit repair services interact with consumers.

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DOJ Seizes Over $112 Million in Funds Linked to Cryptocurrency Investment Schemes

Troutman Sanders

On April 3, the U.S. Department of Justice (DOJ) announced that it has seized virtual currency worth an estimated $112 million linked to cryptocurrency investment scams. Seizure warrants for six virtual currency accounts were authorized by judges in the District of Arizona, the Central District of California, and the District of Idaho. The virtual currency seized is expected to be returned to the victims.

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CFPB Sues James Carnes and Melissa Carnes for Hiding Money to Avoid Paying for Illegal Payday Lending Business

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) took action against James R. Carnes and Melissa C. Carnes, both individually and as co-trustees of the James R. Carnes Revocable Trust and the Melissa C. Carnes Revocable Trust for hiding money through a series of fraudulent transfers in order to avoid paying more than $40 million in restitution and penalties for illegal payday lending activities.

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Advancing the Science of Optimization: FICO & Zuse Institute Berlin

Fico Collections

Home Blog FICO Advancing the Science of Optimization: FICO & Zuse Institute Berlin FICO partners with Zuse Institute Berlin on critical research into mathematical optimization FICO Admin Tue, 02/18/2020 - 14:57 by Oliver Bastert Vice President, Product Management expand_less Back To Top Mon, 04/03/2023 - 11:45 As a result of the pandemic, interest in mathematical optimization has risen to new heights.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Collector Facing Class Action for Sending Email After 9pm

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call … The post Collector Facing Class Action for Sending Email After 9pm first appeared on AccountsRecovery.net.

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Q1 Industry Insights: Economic Stressors Persist while Pandemic-era Benefits End

True Accord

It’s tax season again, which can mean tax refunds for consumers that have historically been leveraged to stabilize finances or pay down debt. But with inflation and economic stressors persisting into the new year, many consumers are conflicted on their financial outlook and spending behavior is hard to predict. With uncertainties about how the end of various pandemic-era benefits will impact consumers, it’s more important than ever for creditors and collectors to implement strategies that consid

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CFPB Issues Guidance to Address Abusive Conduct in Consumer Financial Markets

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) issued a policy statement that explains the legal prohibition on abusive conduct in consumer financial markets and summarizes over a decade of precedent.

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Recent Florida Case Makes Clear That Settlement Agreements Reached in Connection with Mediation Must be Signed by All Parties to be Enforceable

Jimerson Firm

Many disputes that result in litigation are resolved through the mediation process prior to trial. In fact, Florida’s Homeowners’ Association Act, Chapter 720, Florida Statutes, requires mandatory mediation for certain types of disputes between homeowners and the association before any lawsuit can be filed. See Fla. Stat. § 720.311(2). Florida circuit courts also typically require that the litigants attempt to mediate their civil dispute prior to the trial occurring.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

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Appeals Court Affirms $130k Ruling for Plaintiff in FDCPA Case

Account Recovery

Thanks to Barron & Newburger for spotting this … The Court of Appeals for the Sixth Circuit has upheld a ruling for the plaintiff that ordered the defendant in a Fair Debt Collection Practices Act case to pay $51,000 in damages and $88,000 in attorney’s fees after a jury ruled the defendant misrepresented that a … The post Appeals Court Affirms $130k Ruling for Plaintiff in FDCPA Case first appeared on AccountsRecovery.net.

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How Much Money to Save for an Emergency

Credit Corp

Studies show the majority of adults in America can’t cover the cost of a $1,000 emergency. This lack of savings may put these consumers at significant risk and unable to navigate even a small financial emergency. How Much Should a Person Save for Emergencies? Experts agree that the average emergency fund per month is between 3 and 6 months of expenses.

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Director Rohit Chopra’s Prepared Remarks at the University of California Irvine Law School

Consumer Finance

Director Chopra delivered prepared remarks on fair dealing in financial markets to the University of California Irvine Law School.

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Netflix Drama star linked to alleged Debt Collection scam

UK debt collections

A COMPANY linked to an Outlander star has been accused of stealing tens of thousands of pounds from desperate firms in a debt collection scam , The Scottish Sun can reveal. Actor Paul Donnelly – who plays Ronnie Sinclair in seasons five and six of the hit period drama alongside Sam Heughan – quit as director of under-fire Vanguard Partners after it allegedly recovered the cash then kept it.

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

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More Consumers Using BNPL to Help Make Ends Meet: Survey

Account Recovery

Buy Now, Pay Later services were originally intended to be a form of short-term financing, to spread payments out for different types of purchases across a relatively short period of time. But new evidence suggests that more consumers are using BNPL as “lifelines” that help them get by until they receive their next paycheck. A … The post More Consumers Using BNPL to Help Make Ends Meet: Survey first appeared on AccountsRecovery.net.

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5 Ways to Save for Retirement Besides a 401K

Credit Corp

Saving for retirement is an extremely important step for protecting your financial future. In fact, the earlier you can start saving for retirement, the better. Perhaps you have a 401(k) set up through your employer. This can be a great first step, especially if your employer offers matching funds. However, it’s not the only option you have for retirement savings.

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Coast to Coast: the State of Privacy and Compliance in 2023

True Accord

Disclaimer: The information provided in this blog post does not, and is not intended to, constitute legal advice. Protecting consumer privacy is not an unfamiliar concept in our industry and it’s something that should already be woven into our policies, procedures, and practices. With the rapid increase of state privacy laws across the United States, any company that collects, uses, transmits, or receives consumer data has to stay up-to-date on all related compliance issues.

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School Meal debts to be cancelled by City Council

UK debt collections

Glasgow City Council has unanimously voted in favour of scrapping school meal debts in the city’s schools. It is hoped the measure will help families who are struggling with the cost of living crisis. The move, which will cost an estimated £300,000, will be covered by council reserves. Education convener Christina Cannon said there was evidence many children were going hungry as families struggled with cost of living pressures.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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Daily Digest – April 7. Collector Facing Class Action for Sending Email After 9pm; Appeals Court Affirms $130k Ruling for Plaintiff in FDCPA Case

Account Recovery

COLLECTOR FACING CLASS ACTION FOR SENDING EMAIL AFTER 9PM A collector is facing a Fair Debt Collection Practices Act class-action lawsuit in a Pennsylvania district court because it allegedly sent an email to the plaintiff after 9pm. More details here. This series is sponsored by WebRecon APPEALS COURT AFFIRMS $130K RULING FOR PLAINTIFF IN FDCPA … The post Daily Digest – April 7.

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My debtor is collecting on his debts. Can I go after that money?

Collections Law

If you have a judgment against a Massachusetts commercial debtor, it may surprise you to learn that the courts don’t unilaterally enforce judgments. You sill have to collect – and you’re not going to do that with letters and phone calls. It’s even more maddening when your debtor continues to operate, paying bills, ordering new things, and collecting on the debts owed to them.

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Lots of Developments in Small Business Finance

Troutman Sanders

Please join Troutman Pepper Partner Chris Willis and his colleagues Caleb Rosenberg and Josh McBeain as they discuss a string of recent developments in small business financing at both the state and federal level, including the CFPB’s small business data collection rule and the regulations under state disclosure laws. Caleb Rosenberg focuses his practice on helping small business finance companies, banks, fintech companies, and licensed lenders navigate regulatory risks posed by state and federa

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Council forced to write off £7.2m of uncollected debt

UK debt collections

Newham Council has been forced to write off over £7.2million in Penalty Charge Notice (PCN) debt this week as bailiffs have been unable to trace drivers due to them moving elsewhere or no longer living at their address. Since 2021, the council has written off a total of £55.64m relating to parking debt between 2014/15 and 2021/22. Speaking at Tuesday’s cabinet meeting (April 4), deputy mayor and cabinet member for environment and sustainable transport, James Asser said: “We started t

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.