Sat.Jun 10, 2023 - Fri.Jun 16, 2023

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Artificial Intelligence in Collections Industry

Nexa Collect

AI, or artificial intelligence, has the potential to impact the field of debt collection significantly. Debt collection involves pursuing individuals or businesses to repay outstanding debts. Here are some ways AI can be used in debt collections: Automated Communication: AI-powered chatbots can handle initial interactions with debtors, engage in conversations, and answer frequently asked questions.

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Can a Debt Collection Law Firm Act as a Debt Collection Agency?

FFGN COLLECT NY

When a debtor owes a creditor money and the creditor is seeking assistance collecting the amount owed, the creditor can either use a collection law firm or a collection agency. Law firms and collection agencies serve the same purpose initially. Both can send a demand letter and call the debtor to request the outstanding amount owed. Should the debtor refuse to pay and it becomes time to file suit, the collection agency will have to engage a third-party law firm to file suit.

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Bankruptcies Are Rising, What Is Your Strategy?

NACM

Listen to the latest episode of NACM's Extra Credit podcast to learn how automation can help credit departments navigate the spike in bankruptcies. ?️ With the pandemic free-money era officially coming to an end, many businesses on the margin are starting to struggle. As a result, corporate bankruptcies are on the rise. Commercial C.

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Training Bytes: What should a collector do when he or she makes a mistake and the consumer doesn’t notice it?

Account Recovery

What should a collector do when he or she makes a mistake and the consumer doesn’t notice it? See all the Training Bytes videos by clicking here.

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Your Accounting Expertise Will Only Get You So Far: The New Way To Lead

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

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Common questions a business asks before using a collection agency

American Profit Recovery

Deciding to use a debt collection agency can be a big step for a business. Many business owners and other decision-makers have a number of questions they want answered before deciding to take that next step with an accounts receivable program. They want to know that they made the best decision possible for their organization. Of course getting late and non-paying customers to the table is a top concern, there can be other concerns that a business of any size wants to address before taking the ne

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Reducing unpaid medical bills

Nexa Collect

Reducing unpaid medical bills is a significant challenge for both healthcare providers and patients. The issue can strain healthcare systems, lead to increased costs, and negatively affect patients’ financial health. Here are some strategies that can help in reducing unpaid medical bills: Clarity and Awareness : Communicate with patients about healthcare services’ costs and the importance of health insurance.

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State Court Judge Follows Federal Colleague in Dismissing FDCPA Suit

Account Recovery

In what many in the accounts receivable management industry fear is a nightmare scenario, plaintiffs who lose cases in federal court, especially if found not to have standing to sue, then turn and file the exact same case in state court, hoping the threshold to have standing is lower and therefore making it more likely […]

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Household debt just exceeded $17 trillion-is your small business ready?

American Profit Recovery

It’s June 2023 and household debt just set an all-time record. And it could affect every business in the country. The New York Federal Reserve issued a report in May 2023 that indicated a new record in household debt. Americans have racked up over $17 trillion in debt. And that should concern every business owner, entrepreneur and anyone responsible for accounts receivables.

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This Father’s Day, Men Need Paid Leave, Too!

Prosperity Now

This June, families across the country are celebrating fathers and father figures in their lives. The yearly question of what to get dad for Father's Day will come up, and many kids will begin crafting and signing homemade cards.

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The Hidden Science Behind Why Finance Teams Resist Change—And How to Fix It

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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What Is a Personal Loan? How It Works

Credit Corp

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. A personal loan is money borrowed from a lender that can be used for almost any purpose, from debt consolidation to home improvement projects.

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Complaint Accuses Collector of Not Including Opt-Out in Email Communication

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Track Payment Performance at a Glance with PDCflow Insights Reports

PDC Flow

PDCflow is excited to announce the launch of our brand new Insights Report. Insights reporting is the free, enhanced reporting tool from PDCflow designed to help managers, executives, and other decision-makers better understand their organization’s payment processing. Through the Insights Report, anyone who needs access to reporting and analytics can: track payment performance monitor trends at a glance sort and view reporting info by desired data factors Benefits of Insights Insights reporting

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Effective Debt Collection Techniques for Businesses

Collection Industry News

Introduction: Managing debt is an essential aspect of running a business, and effective debt collection is crucial for maintaining healthy cash flow and financial stability. Implementing proper debt collection techniques can help businesses recover outstanding payments while maintaining positive relationships with clients. In this article, we will explore some effective strategies for businesses to improve their debt collection processes and increase their chances of successful debt recovery. 1.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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How Many Credit Cards Should I Have?

Credit Corp

While there’s no set number for how many credit cards you should have, having too few or too many may negatively affect your credit score by impacting your credit utilization or creating difficulties tracking your payments and balances. There’s no set rule on how many credit cards are too many as it depends on several factors, like credit health, age, income, and utilization ratio.

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Appeals Court Upholds Award of $286k to Creditor in TCPA Case

Account Recovery

The Court of Appeals for the Third Circuit has affirmed a lower court’s ruling awarding the defendant in a Telephone Consumer Protection Act case $286,064.62 in attorney’s fees, costs, and expenses while vacating an additional award of $73,884.

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London Tenant Evictions halted over Bailiff safety fears

UK debt collections

London landlords face prolonged delays in the eviction process as bailiff operations are suspended indefinitely due to unspecified ‘health and safety reasons’. This move is reportedly causing an immediate and significant impact on evictions, with one bailiff reporting an 80% decrease in their workload. The understanding is that the safety concerns arise from the need for bailiffs to be accompanied by additional personnel while attending properties, to ensure their safety.

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Consent: An Absolute Defense to Violation of the Telephone Consumer Protection Act and Florida Telephone Solicitation Act

Jimerson Firm

Technological advances have made telemarketing easier than ever. When utilizing automated telemarketing systems, with a single click of a mouse, businesses can place thousands of phone calls and send tens of thousands of individual text messages. With the same click of a mouse, Florida businesses can unknowingly subject themselves to hundreds of thousands of dollars of liability.

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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How Long Does Bad Credit Last?

Credit Corp

How long someone has bad credit depends on how long they continue to create negative credit activity. Almost as soon as you start making credit-improving moves, you may see positive impacts in your score. However, old negative activity can still haunt your report for a while after you start improving your credit situation. Luckily, you can still have a decent or even excellent score with negative marks on your report.

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Appeals Court Rejects Industry’s Suit Against Nevada Collection Law

Account Recovery

The Court of Appeals for the Ninth Circuit has upheld — albeit in a split decision — a medical debt collection law in Nevada that was enacted in the wake of the COVID-19 pandemic, ruling that the law is not pre-empted by either the Fair Debt Collection Practices Act or the Fair Credit Reporting Act, […]

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Eleventh Circuit Confirms Investigation into Dispute Involving Identity Theft Was Reasonable and Affirms Summary Judgment on FCRA Claim

Burr Forman

In Milgram v. Chase Bank USA, N.A. , F.4th , 2023 WL 3874276 (11th Cir. June 8, 2023), the Eleventh Circuit affirmed the district court’s dismissal of plaintiff’s FCRA claim based on the bank’s alleged failure to conduct a reasonable investigation into a consumer’s dispute after the consumer provided proof of a criminal judgment in an identity theft matter.

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Customer Management Trends: Hyper-Personalization, Trust, & More

Fico Collections

Home Blog Feed test Customer Management Trends: Hyper-Personalization, Trust, & More These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023 Thu, 02/09/2023 - 10:49 Pawel Pasik by FICO expand_less Back to top Fri, 06/16/2023 - 10:25 FICO World 2023 was a hugely successful event, with more than 500 leading companies gathering at The Diplomat in Hollywood, FL to discuss top market trends, best practices, and innovative ideas in digital transformation.

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Protect What Matters: Rethinking Finance Ops In A Digital World

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.

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How Late Can You Be on a Car Payment, Mortgage or Other Bill?

Credit Corp

More than 10% of subprime auto loan customers were behind on payments by 60 days or more in early 2021. Were you one of them? Whether or not you fall under the subprime category, it can be surprisingly easy to miss an auto payment—or any other debt. So, when do you know that you have a late car payment on your hands? And what do you do? You’ve got questions—we’ve got answers.

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Human Rights Watch Calls Out Hospitals For ‘Abusive’ Collection Practices

Account Recovery

Human Rights Watch, an international non-governmental organization, has issued a blistering report that calls out the United States for allowing “abusive medical billing and debt collection practices” that undermine human rights through the use of a “profoundly flawed” system. A copy of the report, titled “In Sheep’s Clothing” can be accessed by clicking here.

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How Debt Collection Agencies Are Transforming the Business of Courts

Taurus Collect

Are you a business owner struggling to properly manage accounts receivable and collect past-due payments? It’s no surprise that debt collection is an increasingly competitive field, so understanding and leveraging the right tools could give your company the edge it needs. Debt collection agencies are transforming how courts handle delinquent accounts, making their services a valuable asset for businesses large and small.

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Announcing Troutman Pepper’s New Financial Services Blog and Financial Services App!

Troutman Sanders

Please join Troutman Pepper Partners Chris Willis and James Stevens for a very special announcement about two new great tools for the financial services industry: The Troutman Pepper Financial Services blog and the Troutman Pepper Financial Services app. The blog will provide analysis and commentary on financial services law, regulation, and business, spanning across all areas of law that impact financial services providers.

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Operational Strength Starts with People: The New Rules of Finance Leadership

Speaker: Melissa Hurrington

What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv