Account Recovery

MAY 7, 2025

The Governor of Virginia has signed a medical debt collection bill into law that will place limits on how healthcare debts owed by Virginians are able to be collected. Driving the news: Virginia Governor Glenn Youngkin has signed HB 1725, also known as the Medical Debt Protection Act, into law. The legislation introduces new restrictions on the collection of medical debts, seeking to protect patients from aggressive collection practices and additional financial hardship.

Collections 234

Collections Healthcare 234

American Profit Recovery

MAY 7, 2025

Calling customers in good times is pretty easy and stress-free for most of us. But calling them when they have not paid their bill is a different type of phone call. While using a collection agency can be a necessary part of your accounts receivable process, it is important for your business to use internal resources to try to resolve a past-due account before sending it to collections.

Collection Agencies 147

Collection Agencies Collections Agency Collections 147

True Accord

MAY 5, 2025

TrueAccord is proud to announce that Katie Neill, its General Counsel & Chief Compliance Officer, has been appointed to the Debt Collection Advisory Committee of the California Department of Financial Protection and Innovation (DFPI) for the 2025-2027 term. This board is comprised of seven members who provide feedback to the DFPI for its debt collection licensing program.

Collections 92

Collections Credit Unions Credit Unions Debt Buying 92

Qualco

MAY 8, 2025

Modern debt collection is no longer just about recovering outstanding balances its about creating recovery journeys that feel seamless, supportive, and smart. As financial pressures grow and borrower expectations shift, organisations must find new ways to combine operational efficiency with a human touch. At the same time, the business case for transformation is undeniable: Phone-based collections cost an average of 5.58 per interaction.

Debtor 52

Debtor Collections Judgment 52

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

Account Recovery

MAY 5, 2025

After a five-year hiatus, the Department of Education will resume involuntary collections on federal student loans today, impacting millions of borrowers already in default. As of May 5, the department will begin garnishing wages, tax refunds, and Social Security payments for borrowers who have defaulted on their loans, a significant shift after a pandemic-era pause on collections.

Student loans 147

Student loans Student Loans Loans Garnishment 147

True Accord

MAY 7, 2025

Today TrueAccord Corp. (TrueAccord), a digital-first debt collection agency that is reinventing the collections experience with the use of machine learning technology to help customers resolve their debts, announced it has acquired Sentry Credit, Inc. (Sentry). Through this strategic acquisition, TrueAccord continues to accelerate its industry-leading growth with an expanded client portfolio and the addition of Sentrys first-party collection and litigation services.

Acquisition 52

Acquisition Credit Unions Credit Unions Collection Agencies 52

Qualco

MAY 9, 2025

QUALCO began its journey in Athens in 1998 as a technology solutions provider. Initially focused on the financial sector, we quickly developed deep expertise in non-performing loans (NPL) and Collections & Recoveries, delivering tools to address credit challenges. As client needs and market dynamics evolved, so did our offering. Today, we support the entire credit and lending lifecycle, from origination and servicing to restructuring and recovery, helping organisations optimise performance a

Loans 52

Loans Financial Institution Retail Banks 52

Account Recovery

MAY 7, 2025

The Court of Appeals for the Third Circuit has overturned a summary judgment ruling in favor of a defendant that was sued for violating the Fair Credit Reporting Act because it reported an overdue balance to the credit reporting agencies after receiving notice that the balance was being disputed by the plaintiffs. The background: This case stems from a dispute between the plaintiffs and one of the defendants regarding a vehicle lease.

Judgment 147

Judgment 147

PDC Flow

MAY 6, 2025

Customizing your PDFs for customers to fill and sign is now easier than ever with PDCflow! PDCflow is excited to announce upgrades to our digital documents and esignatures, so you can tailor requests to fit your needs. Benefits of eSignature and Document Enhancements Paperwork is an essential part of business. Most companies require signatures or collect forms in the course of business.

Collections 52

Collections 52

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

TCPA

MAY 6, 2025

At a Glance Floridas latest legislative session will close without action on two companion bills that would have limited the scope of the Florida Telephone Solicitation Act (FTSA). The bills were introduced after courts disagreed about whether the FTSA applies to solicitations by a nonprofit university.

52

52

On Guard

MAY 9, 2025

He never gives up, he is a top-tier skier but hates cycling, and he was a daily user of the Onguard credit management software before starting to sell it! This is Xander Michon, New Logo sales at Onguard. Starting at Onguard: The new logo Its the year 2015. Xander isnt scanning job boards or sending out CVs. He is actually working as an Account Manager for new business in a different firm, and sometimes uses Onguard credit management software.

Credit Management 52

Credit Management 52

Account Recovery

MAY 8, 2025

The South Carolina Supreme Court has changed its mind and will not issue a ruling in a case over whether a debt collector is required to send a right-to-cure notice to a consumer under state law before filing a lawsuit to collect on an unpaid debt. The Supreme Court had heard arguments in the case of Portfolio Recovery Associates v. Campney last month, but then issued a ruling in which it dismissed the case as “improvidently granted” which basically means it should not have heard the

Creditors 147

Creditors Credit Card Debt Creditor's Rights Original Creditor 147

Credit Corp

MAY 8, 2025

Lexington Law Firm has over two decades of experience assisting people with their credit needs. If you’ve noticed an inaccurate blemish on your credit report , you may be wondering about the pros and cons of using Lexington Law to correct errors. Table of contents Lexington Law: Pros Lexington Law: Cons How Lexington Law credit repair works FAQ Lexington Law: Pros Hiring Lexington Law means having powerful advocates on your side and access to a wealth of credit repair resources.

Law Firms 52

Law Firms Education Creditworthiness Lawyers 52

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

TCPA

MAY 5, 2025

A recent decision out of the Eastern District of Virginia, Matthews v. Senior Life Ins. Co.

52

52

NCBA Law Practice Management Blog

MAY 4, 2025

Most lawyers have trouble talking about money with clients, largely because they just want to help people out and, the money is secondary to them. Thats noble; of course, thats kind of tough , when it comes to running a business. But, do you actually have to force yourself into the money conversation, if you dont think youre good at it? Well, no. There are certainly some instances, where you (as the attorney) could offload, that responsibility.

Lawyers 52

Lawyers Law Firms Creditors Collections 52

Account Recovery

MAY 8, 2025

A bipartisan bill has been introduced in the Ohio legislature that would establish a series of consumer protections surrounding the collection of medical debt, including capping interest rates on medical debt, prohibiting credit reporting of medical debts, and protecting consumers from wage garnishments. Driving the news: State Representatives Michele Grim, a Democrat, and Jean Schmidt, a Republican, introduced House Bill 257, known as the Ohio Medical Debt Fairness Act, during the 20252026 legi

Garnishment 130

Garnishment Collections Healthcare 130

Jimerson Firm

MAY 8, 2025

One of the many bills passed during Floridas 2025 legislative session was SB 462, a transportation bill that covered a lot of ground (pun intended). Unanimously passing both chambers, the key provisions of SB 462 aimed to update county reporting requirements, amend some aviation and airport programs, revise the contracting process for road construction and maintenance projects and more.

Construction 40

Construction Acquisition Government 40

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

Collection Industry News

MAY 4, 2025

The CFPB on April 30, 2025, reached an agreement with lender trade groups to vacate the Prohibition on Creditors and Consumer Reporting Agencies Concerning Medical Information Rule (the Medical Debt Rule). The joint motion for entry of consent judgment was filed in the U.S. District Court for the Eastern District of Texas one month before the stay on the rule’s effective date was set to expire.

Credit Unions 40

Credit Unions Credit Unions Judgment Financial Institution 40

Account Recovery

MAY 5, 2025

Student Loan Collections Resume Today Judge Imposes $43M Judgment Against Owner of Debt Relief Company N.J. Appeals Court Affirms Dismissal of Hunstein Class Actions Bankruptcy Filings Continue to Climb, Rising 13.1% WORTH NOTING:People in this industry might have something to say about this, but here is a list of the 20 toughest jobs in America … Advice from a financial expert if you are feeling nervous about tariffs … Gossiping may be good for you and your mental health, according

Student loans 147

Student loans Student Loans Judgment Loans 147

Account Recovery

MAY 8, 2025

The Court of Appeals for the Fourth Circuit has agreed with a lower court’s ruling that a group of lawyers and debt relief companies did not engage in “sham litigation” when they allegedly lured individuals into filing lawsuits against student loan giant Navient for violating the Telephone Consumer Protection Act. The background: The case stemmed from a 2019 civil lawsuit filed by Navient, which accused a group of lawyers and debt relief businesses of conspiring to defraud the

Student loans 130

Student loans Student Loans Lawyers Loans 130

Account Recovery

MAY 9, 2025

A new report from the Federal Reserve Board’s Office of Inspector General has revealed that the Consumer Financial Protection Bureau lacks adequate controls to prevent and respond to breaches of confidential supervisory information (CSI), including one serious 2023 incident that exposed data on 256,000 consumers and 46 financial institutions. 📂 What happened: In 2023, a CFPB examiner forwarded roughly 65 emails containing CSI and personally identifiable information (PII) to their p

Financial Institution 130

Financial Institution 130

Speaker: Susan Richards

Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.

Collections

Account Recovery

MAY 8, 2025

Getting to Know Jason Roozee of Rozlin Financial Group S.C. Supreme Court Drops Review of Right-to-Cure Lawsuit Bipartisan Medical Debt Collection, Credit Reporting Bill Introduced in Ohio Appeals Court Affirms Ruling for Defendants in TCPA Case The Dialer Strategy Behind a 66% Collections Increase WORTH NOTING:Some cheap and easy suggestions to help you stock your emergency go bag … Researchers have developed a “body clock” to calculate your biological age … Virginia has

Collections 147

Collections 147

Account Recovery

MAY 6, 2025

The Court of Appeals for the Eleventh Circuit has affirmed a trial ruling in favor of a defendant that was sued for allegedly violating the Fair Credit Reporting Act by reporting inaccurate information to the credit reporting agencies and for not reasonably investigating disputes filed by the plaintiff. The background: The plaintiff had personal and business loans with the defendant and signed a personal guarantee for the business loans.

Personal loans 147

Personal loans Loans Banks 147

Account Recovery

MAY 9, 2025

In a case that was defended by Dale Golden and Joe Proulx of Martin Golden Lyons Watts Morgan, a District Court judge in Alabama has granted a defendant’s motion for summary judgment in a Fair Credit Reporting Act and Fair Debt Collection Practices Act case, ruling that an illegible signature on a work order was not sufficient to allow the defendant to determine that the account was someone else’s and not hers.

Fair Debt Collection 147

Fair Debt Collection Judgment Collections 147

Account Recovery

MAY 8, 2025

I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. TEC is now extending its services by offering proven, industry-leading technology solutions alongside of our Professional Services to help Clients feel confident in their technology de

Collection Agencies 130

Collection Agencies Collections Agency Collections Education 130

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.