June, 2024

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How to create and communicate payment expectations for customers

American Profit Recovery

Effective communication can solve many challenges in a business of any size. In fact, it is a mission-critical component of any type of business. Whether it’s internal or external communications, every business needs to make this a priority. When it comes to cash flow in an organization, this is a critical area where strong communication is key, and consistent communication can make a difference.

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Getting to Know Zack Ali of Cedar Financial and Remote Scouts

Account Recovery

I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support.

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Key Qualities and Skills for an Accounts Receivable Specialist

Enterprise Recovery

Certain qualifications and skills can make a difference in your business's financial success. Consider the following traits for your A/R specialist job description and hire someone who will ensure your financial records are solid and your clients pay on time. Here are some key qualities and skills to look for in an accounts receivable specialist.

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CFPB Proposes to Ban Medical Bills from Credit Reports

Consumer Finance

Today, the CFPB proposed a rule that would remove medical bills from most credit reports, increase privacy protections, help to increase credit scores and loan approvals, and prevent debt collectors from using the credit reporting system to coerce people to pay.

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Your Accounting Expertise Will Only Get You So Far: The New Way To Lead

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

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A Busy Summer for the CFPB—And Consumers Will Benefit in the Long Run

True Accord

It’s already been a busy summer for the Consumer Financial Protection Bureau (CFPB)—Supreme Court rulings, fine print warnings, new registries, and more—all in the continued effort to better protect consumers’ financial health and wellbeing. Before we dive into the latest CFPB news, let’s have a refresher on what this bureau is and why it is so important: The Consumer Financial Protection Bureau, or CFPB, was formed in the wake of the 2008 financial crisis, under the Dodd-Frank Wall Street Refo

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Bonding with coworkers during employee week

American Profit Recovery

By Greg: We’re a little less than two weeks away from our Annual Employee Week and I am so looking forward to it. This is a week we all look forward to. It is a chance for the ownership team to show their thanks for all our hard work, and for us all to spend some fun time together in and out of the office. We will be kicking off the week with a picnic on Monday night, an evening of bowling on Tuesday, and a trip to an Escape Room on Wednesday.

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CFPB Proposes Rule to Ban Medical Debts from Credit Reports

Account Recovery

The Consumer Financial Protection Bureau today announced the next step in its plan to prohibit medical debts from being included on consumers’ credit reports, proposing a rule that would remove $49 billion of debts that are currently appearing on those reports.

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The Role of a Credit Manager in Your Business

Enterprise Recovery

Credit managers can help your business by ensuring the smooth functioning of credit operations. They are responsible for assessing the creditworthiness of potential clients and managing credit limits to prevent late payments and minimize financial risks. They also play a vital role in collecting accounts receivable and bad debt. By understanding the role of a credit manager in your business, you can effectively utilize their expertise to optimize cash flow and maintain a healthy financial positi

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CFPB Creates Registry to Detect Corporate Repeat Offenders

Consumer Finance

The CFPB finalized a rule to establish a registry to detect and deter corporate offenders that have broken consumer financial protection laws.

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The Hidden Science Behind Why Finance Teams Resist Change—And How to Fix It

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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Why Your Credit Score Isn’t Going Up

Credit Corp

Some reasons that your score hasn’t changed (or gone up) could be that the bureaus haven’t updated your credit profile yet, a bad credit utilization ratio, serious negative items outweighing recent good behavior, or errors on your credit. However, if you’ve been diligently working to improve your credit score but haven’t seen any progress, it can be frustrating.

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Construction sector has the highest rate of Insolvencies

UK debt collections

The Construction sector was the worst hit industry for insolvencies in the year to April 2024, the Insolvency Service has revealed. Some 4,401 construction companies in England and Wales registered as insolvent in the period – 18 per cent of all businesses to do so. The figure is almost 500 more than the next worst-hit industry, wholesale and retail , which saw 3,906 insolvencies.

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A financial setback can happen to any consumer

American Profit Recovery

By Alexis: Let be honest, when we hear “collection agency” we automatically have negative connotations. There is an unspoken stigma surrounding collection agencies and people that have accounts in collections, but what people don’t realize is there are a lot of people that have accounts in collections. Having an account in collections should not be a source of shame.

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Public Prefers Medical Debt Forgiveness to Student Loan Debt Forgiveness: Poll

Account Recovery

With all the talk about medical debt this week as a result of the Consumer Financial Protection Bureau’s proposed medical debt credit reporting rule, it’s perhaps interesting to note that a majority of consumers feel forgiving medical debt is more important than forgiving student loan debt, according to the results of a new poll.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Managing Compliance and Regulations in Collections in the UK: What Lenders Should Know

Taurus Collect

Managing compliance and regulations in collections can be challenging for lenders in the UK. Staying on top of these rules is essential to avoid penalties and ensure smooth operations. This blog post aims to provide clear guidance on what lenders need to know. We’ll cover key regulations and share tips for compliance. Understanding these elements can help lenders navigate the complexities of their industry.

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CFPB Warns Against Deception in Contract Fine Print

Consumer Finance

The CFPB today issued a circular warning against the use of unlawful or unenforceable terms and conditions in contracts for consumer financial products or services.

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Boost Your Credit Score: 8 Helpful Credit Monitoring Apps

Credit Corp

The credit monitoring apps chosen are based on rankings from reputable sites in the financial space. Credit.com is owned by Credit.com Holdings, LLC. Oquirrh Mountain Law Group, PC, d/b/a Lexington Law Firm is an independent law firm that uses Credit.com Holdings, LLC, as a provider of business and administrative services. Your credit score impacts your ability to obtain a credit card, purchase a home, or even rent an apartment.

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Business Insolvencies drop 6% in May

UK debt collections

Latest figures from the Insolvency Service have shown that there were 2,006 business insolvencies in England & Wales in May 2024, a decrease of 6% when compared to April 2024 figures (2,144) and 21% lower than the same month in the previous year. The business consisted of 271 compulsory liquidations , 1,590 creditors’ voluntary liquidations (CVLs), 126 administrations and 19 company voluntary arrangements (CVAs).

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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Unlocking Cash Flow: Why Every Small Business Needs a Bookkeeper

American Profit Recovery

If you’re a small business owner and you’ve been trying to do the books yourself, take a few minutes to understand why hiring a bookkeeper can be a game-changer for your small business. We know that some of you out there continue to try and do everything in your small business, including all the invoicing, bookkeeping, and financial duties.

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Gulf Coast Collection Bureau Announces Rebrand to Gulf Coast Revenue Cycle Management

Account Recovery

Transforming to Better Reflect Comprehensive Healthcare Revenue Cycle Management Services Sarasota, FL – June 28, 2024 – Gulf Coast Collection Bureau, a leading provider of healthcare revenue cycle management services, is excited to announce its rebranding to Gulf Coast, a Revenue Cycle Management company (“Gulf Coast”).

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How Using Empathy in Debt Collections Can Boost Recover

Taurus Collect

Debt collection can be a tricky business. Many people owe money, but not everyone can pay it back on time. Using empathy can make a big difference. When debt collectors understand a person’s situation, they can offer better solutions. This helps collect the money owed and builds trust. Imagine a debt collector who listens and helps rather than just demands payment.

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CFPB Launches Process to Recognize Open Banking Standards

Consumer Finance

Today, the CFPB finalized a rule outlining the qualifications to become a recognized industry standard setting body, which can issue standards that companies can use to help them comply with the CFPB’s upcoming Personal Financial Data Rights Rule.

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Outsourcing Vs. In-House: The Ultimate Battle For Better Collections

Speaker: Susan Richards

Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.

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5 Tips for Navigating Corporate Disputes

Jimerson Firm

Navigating corporate disputes can feel like walking through a minefield. One misstep can result in costly and time-consuming legal battles that jeopardize relationships and the business. These five tips below can help you manage corporate disputes effectively without resorting to litigation. Tip #1: Know Your Governing Documents Knowledge is power during a corporate dispute.

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Labour promises to crack down on Small Business Late Payment

UK debt collections

Labour says it will scrap business rates and crackdown on Small Business late payment as part of a package of measures to help small businesses. The party is also planning to boost small business exports by publishing a trade strategy and delivering clear advice to get new businesses exporting, and tackle anti-social behaviour with town centre police patrols.

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Business microloans: what entrepreneurs need to know

Credit Corp

A business microloan is a loan of up to $50,000 that the US Small Business Administration (SBA) funds to help entrepreneurs grow their businesses. These loans offer repayment terms of up to six years, and interest rates typically range from 8%–13%. If your business lacks sufficient cash flow, your growth can become severely limited and your business may struggle to continue operations and expand.

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District Court Judge Grants Motion to Compel Arbitration in FDCPA Case

Account Recovery

On remand from the Court of Appeals for the Third Circuit, a District Court judge in New Jersey has granted a defendant’s motion to compel arbitration after it was accused of violating the Fair Debt Collection Practices Act, The Background: The case arose from the defendant’s collection letters, which the plaintiff claimed were misleading and […]

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.