Account Recovery

NOVEMBER 11, 2020

Those anxieties need to be managed and overcome, however, because, even though collectors have more ways to get in touch with consumers, actually getting a consumer … The post VIDEO: How Alternative Communication Channels Can Improve RPC Rates appeared first on AccountsRecovery.net.

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Account Recovery

DECEMBER 6, 2023

New report from TransUnion and Datos Insights also finds 60% of third-party collections companies on the path to adopting artificial intelligence to improve consumer experiences Chicago, Dec.

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Collections Collection Companies 147

Account Recovery

SEPTEMBER 11, 2020

recently announced their ‘Best In Class’ integrated omni-channel contact strategy support and document signing solution. eCollections) Announces Native Omni-Channel Contact Support and Integrated Signing Solution appeared first on AccountsRecovery.net. Sentinel Development Solutions Inc.

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Collections 147

Account Recovery

DECEMBER 1, 2023

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Fico Collections

JANUARY 4, 2023

Despite Rapid Adoption of Digital Channels, Customer Trust Lags. FICO global survey finds customers want better fraud protection and more security from their digital banking channels. In stark contrast, 60% of consumers say they would prefer to open a personal bank account via a digital channel. FICO Admin. by Sarah Rutherford.

Personal loans 52

Personal loans Loans Banks Financial Institution 52

Account Recovery

NOVEMBER 3, 2023

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Optio Solutions

MARCH 28, 2022

That of course is not necessarily the case as spam calls, texts and emails are pervasive as ever across our phones and tablets, leaving many to simply ignore calls and messages from an… The post Multi-Channel Communications Reach Consumers in their Comfort Zone appeared first on Optio.

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UK debt collections

MAY 20, 2022

But there were no posts on the Twitter feed after 2016 and the channel’s website is no longer available. He is listed as director of active companies United Technology Group Ltd, Patriot Airways Ltd and Patriot Yachts International Ltd, and must now cease to run them. Disgraced Owner of Rhino TV.

Unsecured Creditor 59

Unsecured Creditor Debt Recovery Creditors Retail 59

On Guard

OCTOBER 7, 2020

The post NL | DUTCH IT-CHANNEL appeared first on Onguard.

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Account Recovery

NOVEMBER 3, 2021

For all of the excitement and possibility that surrounds the area of collectors communicating electronically with consumers via email, text messaging, and other digital channels, one of the areas that collectors tend to shy away from is sending the initial validation notice through such channels.

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Account Recovery

NOVEMBER 3, 2021

But the … The post Daily Digest – November 3. Bedard Break Down Electronic Validation Notices; Judge Grants MTD in Meaningful Involvement Case appeared first on AccountsRecovery.net.

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Account Recovery

FEBRUARY 15, 2024

The head of payments at Plaid recently spoke about the growth and opportunities that are being presented through the pay-by-bank or ACH channel, especially in areas like bill payments. ACH volumes have been growing “like crazy” in other areas of the world, like Europe and Asia, noted Rahul Hampole in the report.

Banks 130

Banks 130

Account Recovery

DECEMBER 7, 2023

Getting to Know Syntheia Nagel of Cedar Financial Judge Grants Default Judgment for Plaintiff in FDCPA Case After Defendant Abandons Settlement Judge Grants MTD in FDCPA Case Over Phone Call Volume Collection Operation to Pay $10k Fine for Operating in CT Without Proper License Collections Industry Increasing Communications Channels, Diversifying Areas (..)

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Judgment Collections 147

Account Recovery

NOVEMBER 14, 2022

A lot of the focus these days — and rightfully so — is making sure that collection operations are communicating with consumers via the channels that the consumers prefer. It improves right-party contact rates, and makes it more likely that the consumer will pay off the debt.

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Collections 245

True Accord

APRIL 11, 2024

And for TrueAccord, it even goes a step further, with our resolution funnel taking a closer look at how to engage with each consumer in each stage with the optimal messaging, timing, and channel selection specific for that individual.

Debt Recovery 87

Debt Recovery Collection Agencies Collections Agency Debtor 87

Account Recovery

FEBRUARY 1, 2022

Following up on yesterday’s article about how consumer payment trends are changing and continuing to push more toward digital channels and away from checks and cash is another study that reveals that three-quarters of consumer payments will be handled by non-traditional financial services institutions by the end of this decade, up from 60% just (..)

Financial services 244

Financial services 244

Account Recovery

JUNE 23, 2023

In advance of a webinar I am hosting next week on the topic of “What’s the Next New Channel?” ” comes news that a technology company called Credgenics has released a WhatsApp-based two-way chat platform for debt collectors.

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Debt collector 130

Nexa Collect

JULY 3, 2023

Make use of communication channels like email, Slack, or Microsoft Teams to keep the lines of communication open. Feedback Channels : Create channels for employees to provide feedback and voice their concerns. Act on the feedback to improve processes and address any issues that may be hindering efficiency.

Construction 130

Construction 130

NCBA Law Practice Management Blog

FEBRUARY 14, 2022

Probably the worst thing you can do in marketing your practice on social media is to use the same messaging on every platform. If you create one post, and publish that same exact post on each platform, it will land on one, or some, but seem tone-deaf on another. That’s because each social media platform is built on different audiences.

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Law Firms Creditors 52

NCBA Law Practice Management Blog

JUNE 1, 2019

Social media is just one channel for publicizing your expertise; but, it’s becoming an increasingly important one. Much of marketing is remaining top of mind to potential clients and referral sources, and a slow and consistent drip of content and information is the best way to stay top of mind.

Law Firms 40

Law Firms Lawyers Creditors 40

Account Recovery

MAY 10, 2023

operations while also indicating that the company is going to be expanding its legal collection channel. The new chief executive of PRA Group highlighted several cost-cutting initiatives during his first earnings call with analysts this week, mentioning “near-term challenges” in the company’s U.S.

Legal Collections 130

Legal Collections Collections 130

Account Recovery

NOVEMBER 13, 2020

In his new role, Ron will be responsible for expanding ezPay365’s market share, while developing new channels and markets. Dublin, Ohio—ezPay365, payment processing provider for the ARM industry, has named Ron Bonavita, Director, Sales strengthening our long-term commitment to the payments industry.

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Arbeit Software

MARCH 31, 2020

The current pandemic is turning many industries on their heads, and Accounts Receivable is no exception.

Accounts Receivables Management 75

Accounts Receivables Management Collection Agencies Collections Agency Collections 75

True Accord

MARCH 5, 2024

Research shows that contacting first through a customer’s preferred channel can lead to a more than 10% increase in payments and that 14% of bill-payers prioritize payments to billers that offer lower-friction payment experiences. If there’s one thing we’ve learned from our consumer interactions, including the 16.5

Consumer Credit 86

Consumer Credit Student loans Student Loans Collections 86

UK debt collections

FEBRUARY 23, 2022

Debt Collectors and Bailiffs Steve Pinner and Paul Bohill earned fame across the UK featuring on Channel five’s Can’t Pay? There were 81 episodes made for Channel 5 , which regularly got 4.5 We’ll Take It Away. million viewers between 2014 to 2018. The programme was axed after a string of public controversies.

Debt collector 93

Debt collector Collections 93

Qualco

JUNE 29, 2023

However, relying solely on traditional channels such as telephone calls, printed letters , and SMS is no longer enough. This means leveraging new communication channels that enable you to connect with your customers more meaningfully and effectively. But it's not just younger customers drawn to new communication channels.

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Collections Banks Debtor Debt Management 58

Qualco

OCTOBER 25, 2023

Automated workflows streamline communications across telephony, digital and traditional channels, delivering end-to-end efficiency across channels. Also, a gents can understand and respond to customer needs in real-time , regardless of the channel. This productivity improvement empowers faster and more effective debt recoveries.

Credit Management 80

Credit Management Debt Recovery Retail Collection Agencies 80

PDC Flow

DECEMBER 1, 2022

“At Cedar, we like to measure specifically how they're engaged through our inbound channels, SMS, email, social media and then what channels are we using outbound to get them engaged? JUSTIN FRANKLIN, CEDAR FINANCIAL 1) Measure Key Metrics by Channel One basic way to measure engagement is to segment key performance metrics by channel.

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Collections Financial services Debt collector 86

Nexa Collect

JULY 31, 2020

If you have the data available, it’s also useful to segment your delinquent customers based on the channels they’re most likely to respond through. Expand Your Contact Channels. Targeting your delinquent accounts across a variety of channels makes it more difficult for them to ignore you. Be Compassionate, Not Combative.

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Credit Card Debt Collections Debt Recovery Collection Agencies 130

True Accord

DECEMBER 21, 2022

This means don’t limit communication channels and have options that consumers can explore, evaluate, and select on their own time. Leveraging Digital-First Channels. Most consumers prefer using digital channels over talking on the phone with research showing 94% of unidentified calls going unanswered.

Creditors 62

Creditors Collections Financial services 62

True Accord

OCTOBER 20, 2022

We know that consumers like digital collections, because we primarily communicate using digital channels. We have found at TrueAccord that maintaining strong compliance with Regulation F doesn’t decrease your ability to recover defaulted debts from consumers. The end result actually mimicked some of our best-practices practices.

Fair Debt Collection 82

Fair Debt Collection Debt collector Lender Collections 82

PDC Flow

JULY 22, 2021

Now, businesses can keep track of all payment transactions in a single place and better serve consumers – no matter what payment channel they prefer to use. PDCflow is a payment gateway that empowers organizations to engage consumers through digital communication and payment channels.

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PDC Flow

JULY 26, 2023

Shawn Farris, Brandy Rouselle, and Chris Repholz discussed which channels they each prefer and the strengths of each. Which channel is best for reaching consumers about their debt? He believes the speed, convenience and engagement rates of text messages give the channel an advantage that should be embraced. Scams are everywhere.

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Collections Creditors Debt Recovery Original Creditor 62

Collection Industry News

MARCH 19, 2024

Research shows that contacting first through a customer’s preferred channel can lead to a more than 10% increase in payments and that 14% of bill-payers prioritize payments to billers that offer lower-friction payment experiences. If there’s one thing we’ve learned from our consumer interactions, including the 16.5

Consumer Credit 40

Consumer Credit Student loans Student Loans Collections 40

Fico Collections

OCTOBER 12, 2022

Smart omni-channel digital communication helps the telecom make the most of customer channel preferences to schedule and inform specific types of contacts with the right content, based on when their prospects and customer base are most likely to be receptive. Telcos are no different. How FICO Is Helping.

Acquisition 96

Acquisition Retail Banks Financial services 96

True Accord

FEBRUARY 1, 2023

McKinsey found in a study of 1,000 delinquent customers that digital channels such as emails and text messaging drove higher repayment action rates vs traditional channels, like outbound calling. I knew that TrueAccord was using technology and digital channels in a way that other providers weren’t.

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Collections 81

True Accord

MAY 16, 2022

Below are some of the top questions, answers, and first-hand accounts from our discussion (plus some attendee poll results): What percentage of contacting consumers is done via phone vs other channels? Once you have the channels in place, it becomes easier to ramp them up or down depending on what’s happening in the economy.

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Collections Banks Financial Institution Retail 52