Remove activity-log
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4 Steps to Customer Service Automation: Transformative Use Cases in Telecom, Energy & Utilities

Qualco

In Telecommunications , QPA simplifies customer service activation and streamlines back-office operations. Through process mapping, workflow design and holistic system integration , it transforms logging customer requests, ticket generation , classification, and problem resolution.

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Troutman Pepper Weekly Consumer Financial Services Newsletter

Troutman Sanders

State Activities: On February 2, Connecticut Governor Ned Lamont announced a plan to eliminate approximately $650 million in medical debt for approximately 250,000 residents. On January 22, the FTC issued an Opinion and Final Order that Intuit Inc., For more information, click here. For more information, click here.

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Culture in the Workplace-Vital to this Collection Agency

American Profit Recovery

Some of the greatest attributes of our culture here are recognizing good performance, encouraging social activities, learning opportunities, and job transparency. While virtual, we continue this practice via instant messaging wishing our colleagues a “Good Morning” or a “Goodnight” before logging off for the day.

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Contextual Intelligence - A New Tool in the War Against Fraud

Fico Collections

She goes to the computer in the hotel lobby to log into her online banking. The customer logs in, and it’s immediately apparent she’s a long way from home, on a computer she’s never used before. Here’s a twist on that scenario: A half hour before logging on, she made a withdrawal at the ATM in the hotel lobby using her debit card.

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Consumer Groups Urge CFPB To Rescind Credit Reporting Guidance Issued in April

Troutman Sanders

Currently, the CFPB complaint database has more than 13,000 logged complaints since the guidance issued in April. We will continue to monitor any developments regarding the CFPB’s activities and guidance involving the FCRA. The consumer groups are arguing consumer disputes have not been addressed by the FCRA deadlines, if at all.

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Solving Your Clients’ Top 4 Customer Communication Challenges

Fico Collections

Insufficient communication options and the inability to flexibly deploy them as needed can lead to customer dissatisfaction and an over-reliance on non-urgent channels even when a faster customer response is required, for example in the case of suspicious activity on an account. Communication strategies aren’t smart.

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FFIEC Issues Guidance on Authentication and Access to Financial Institution Services and Systems

Troutman Sanders

Monitoring, logging, and reporting activities to identify and track unauthorized access. Verifying the identity of users and customers and detecting fraudulent activities, such as synthetic identities and instances of impersonation. Periodically evaluating the effectiveness of user and customer authentication controls.