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Delivering Trust for Risk-Aware Telcos - Using Data and Analytics

Fico Collections

Telecommunication businesses are fighting hard with acquisition campaigns in a bid to win more trust, more business and new customers. But at the same time, consumers are keen to believe that their investment in time and money will help yield the very best experience available. But it’s all about trust.

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Risk-Aware Marketing to Personalize Telco Customer Engagement

Fico Collections

Market-leading operators are incorporating mathematical optimization and simulation to continually learn and improve their acquisition strategies, customer experience and customer retention. Mastering Acquisition with Risk-Aware ‘What-If’ Scenarios. Transforming the customer experience for telecommunications.

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Addressing Tax Considerations in an M&A Transaction

Fraser

A stock purchase acquisition has different tax implications than an asset acquisition and will affect how the deal is structured. At Fraser Trebilcock, we have M&A attorneys with experience in handling transactions for both buyers and sellers.

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April Mason Appointed Office Managing Partner in Birmingham

Burr Forman

Mason practices in Burr & Forman’s corporate and tax practice group, representing clients in connection with a broad range of business matters, including mergers and acquisitions, financing, corporate governance, franchising and antitrust. She has earned numerous accolades within the industry.

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The Rise of Telco Cloud-Based Platform Solutions

Fico Collections

It’s an anchor that weighs on telcos in the marketplace, annoying customers and ceding a significant competitive advantage to lean, agile, digitally native players that are coming to market with seamless operating models that offer a customized and automated consumer experience. Smart telcos don’t just have to compete on price.

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Fraud & COVID-19: Lessons Learned from the 2008 Recession

Fico Collections

At the same time, banks doubled down on their commitment to customer service and experience; customer acquisition was a major challenge during the Great Recession, so focusing on the retention of good customers became a priority. Turning Up Fraud Defenses—and Customer Education.

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Survey: Do Customers Think Banks Are Fair to Scam Victims?

Fico Collections

The challenge for banks is balancing the ease and convenience of RTP with fraud prevention for authorized push payment fraud (APP fraud) – without impacting customer experience. Consumer defection and acquisition are costly, as are customers who may maintain but cease to use an account.

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