Trending Articles

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Patient‑Friendly Payment Plans Leaving Providers Short on Cash: Survey

Account Recovery

Patient payment plans are supposed to make medical bills manageable. Instead, theyre parking roughly onethird of collectible revenue in longterm receivables and still failing to match what most households can afford, according to PayZens new State of Healthcare Affordability: The Provider Perspective2025 report. Why it matters: Hospitals, health systems and the collection agencies that serve them are effectively acting as lenders, but with none of the pricing power or risk controls commercial fi

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PDCflow Features for Painless eSignature Management

PDC Flow

Effective esignature management requires more than just successfully getting a document signed. It depends on esignature features like: Automated request tracking Automated reminders Easy template creation and signing Reliable reporting With PDCflows esignature management platform, your team stays informed. Staff are in control at every stage of a request, which boosts completion rates and keeps deals moving forward.

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What professional debt collectors want you to know about how they handle your accounts

American Profit Recovery

Debt collectors have an enormous responsibility to every business they represent. On the one hand, a business hires a collection agency to collect from customers that have not paid them. And on the other hand, it’s important to understand that keeping your customers is of equal importance. Hiring a third-party collection agency is a big step for many businesses.

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New York City’s Proposed Digital Communication Regulations Negatively Impact Consumers, Creditors, and Collectors

True Accord

New York Citys Department of Consumer and Worker Protection (DCWP) has been actively revising an amendment to their debt collection rules since November 2022. Multiple rounds of proposed amendments and public hearings have occurred, resulting in several revisions based on stakeholder feedback. In August 2024, DCWP published a notice of adoption of the final version of the amendment, initially effective December 1, 2024.

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Your Accounting Expertise Will Only Get You So Far: What Really Matters

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. If you’re aiming for the summit, the air gets thinner—and what got you here won’t be enough to get you to the top (a concept first popularized by Marshall Goldsmith in his book What Got You Here Won’t Get You There ). What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level.

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Establishing Liability in Your New York Debt Collection Case

FFGN COLLECT NY

Numbers tell a story, but you need more to succeed and win your New York debt collection case. Establishing liability between you and your delinquent customer is key. But rather than presenting the documentation to the non-paying client, you need to prove it to the court or arbitrator. You must use your company’s legal name when filing a lawsuit, mediation, or arbitration.

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Are You a Consumer Struggling with Debt? Take Control with These Proven Strategies

American Profit Recovery

If you are a consumer struggling with ongoing debt and a mountain of unpaid bills, please know there is hope. There are effective ways to tackle the stress of debt. If you have decided that enough is enough and you are ready to be disciplined and become financially healthy, sometimes some simple and consistent strategies can make a big difference in your life.

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Illinois Legislature Passes Bill Prohibiting Collection of Coerced Debt

Account Recovery

A bill is on the desk of Illinois Governor JB Pritzker that would allow victims of coerced debt to fill out a form that would be submitted to a collection agency and would then prohibit the agency from attempting to collect on the debt. The bill, House Bill 3352, would amend the Illinois Collection Agency Act to formally recognize coerced debt and outline a process for survivors of domestic violence, sexual assault, and human trafficking to assert that they are not liable for debts incurred thro

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Is your debtor hiding behind real estate? Don’t let them.

Collections Law

At the Law Offices of Alan M. Cohen & Associates LLC, we understand the frustration business owners face when clients don’t pay. With over 60 years of combined experience, our commercial collections lawyers have fought tirelessly to recover debts for businesses throughout Massachusetts. We are aggressive, relentless and ethical in our pursuit of your money.

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Medical Sector Suppliers collapses after 41 years trading

UK debt collections

A well known Medical Gas Suppliers company has ceased trading after plunging into administration after 41 years. Blair Milne and James Fennessey, partners with Azets, have been appointed joint administrators of medicinal gas pipeline installation and servicing specialist, Hospital Pipeline Installations Limited (HPI). Founded over 40 years ago in 1984,and headquartered on Duke Street inPaisley, Renfrewshire, with an additional office in Rochdale, England, HPI was a leading designer and installer

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The Hidden Science Behind Why Finance Teams Resist Change—And How to Fix It

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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Millions of Student Loans in Debt Collection, How Did We Get Here?

True Accord

Youve seen the headlines the federal government last week resumed collecting defaulted student loan payments from millions of people for the first time since the start of the pandemic. And howdebt collection will be through a Treasury Department program that withholds payments through tax refunds, wages and government benefits. This will undoubtedly have negative effects on credit scores and the resulting loss of access to funding going forward for many Americans.

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Driving Life & Health Overpayment Recovery: Eric Reiman Expands Leadership Role at Brown & Joseph

Brown and Joseph

Brown & Joseph is thrilled to have Eric Reiman, Vice President of Business Development, taking on an active role collaborating with Life & Health department… The post Driving Life & Health Overpayment Recovery: Eric Reiman Expands Leadership Role at Brown & Joseph appeared first on Brown & Joseph, LLC.

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N.J. Appeals Court Affirms Dismissal of Case Over Alleged Licensing Violations

Account Recovery

In a case that was defended by Rick Perr and Monica Littman of Kaufman Dolowich, a New Jersey Appeals Court has affirmed a lower court’s dismissal of a case accusing a collection operation of violating the New Jersey Consumer Finance Licensing Act and the Fair Debt Collection Practices Act, agreeing with the state court judge that the NJCFLA does not allow for a private right of action.

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FTC Action Leads to Court Order Halting Phantom Debt Collection Scheme That Took Millions from Consumers and Threatened Consumers’ Credit, Homes, and Employment

Collection Industry News

As result of FTC lawsuit, federal court issues temporary restraining order halting scheme that sent fictitious debt collection notices to consumers nationwide As a result of a Federal Trade Commission lawsuit, a federal court hastemporarily haltedthe operations and frozen the assets of a phantom debt collection scheme and its operators. The scheme has operated under numerous names, including Blackrock Services, Blackstone Legal Group, Capital Legal Services, Quest Legal Group, Viking Legal Servi

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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The benefit of real estate attachments.

Collections Law

At the Law Offices of Alan M. Cohen & Associates LLC, we understand the frustration business owners face when clients don’t pay. With over 60 years of combined experience, our commercial collections lawyers have fought tirelessly to recover debts for businesses throughout Massachusetts. We are aggressive, relentless and ethical in our pursuit of your money.

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The State of American Debt 2025: 36% Debt Growth Among Seniors, Student Loan Delinquency Up 841%

The Kaplan Group

Key Findings from the Study Seniors 70+ are now the fastest-growing group of borrowers, with debt rising 4.22% YoY and 36.2% over 5 years. Young adults 1829 were the only age group to reduce debt in Q1 2025. Student loan delinquency spiked to 8.19% , up from 0.87% the previous quarteran 841% increase. Auto loan debt jumped 17.92% among 3039-year-olds, the highest of any age group. 1829-year-olds reported the highest serious delinquency rate (3.35%) of any generation.

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Consumer Advocates React to CFPB’s Mass Withdrawal of Guidance Documents

Account Recovery

A lot of attention, rightfully so, has been focused on the Consumer Financial Protection Bureau’s decision to withdraw 67 of its guidance documents, including those related to the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and Regulation F. The move, which encompasses 8 policy statements, 7 interpretative rules, and 39 other guidance documents, has raised alarms among consumer advocates who view it as a rollback of critical protections for consumers, especially thos

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Fix Your Contract Management Process: Sign and Pay Faster

PDC Flow

Often, companies view the contract management process as one standalone task. This causes deposits and payments to be handled separately (even if you need both pieces for a deal). Taking a signature and payment in two steps makes your companys process complex, inefficient, and more costly. Problems That Stem from a Bad Contract Management Process Contracts protect you from financial losses.

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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OCC’s Hood Emphasized AI Oversight and Inclusion in Financial Services

Collection Industry News

On April 29, Acting Comptroller of the Currency Rodney Hood deliveredpre-recorded remarksat the National Fair Housing Alliances Responsible AI Symposium. In his speech, Hood reiterated the OCCs commitment to deploying AI responsibly within the banking sector and highlighted the agencys broader initiatives to promote financial inclusion. Hood outlined several key OCC initiatives focused on the responsible use of AI in banking, including: Establishing a risk-based oversight framework.

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How Does Debt Consolidation Work?

Credit Corp

Debt consolidation combines multiple debts into a single, more manageable payment, often with a lower interest rate. This can be done through loans, balance transfers, or other methods. Are you tired of juggling multiple monthly payments on high-interest debts? Do you feel like your progress toward financial health has stalled because youre overwhelmed by a constant barrage of bills?

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Tax Scam Report 2025: 62% Increase in Cases Reveals New Risk Hotspots

The Kaplan Group

Key Findings from the Study Tax scams resulted in $5,742,463.91 in reported financial losses ( 2025 YTD ). Monthly tax scam reports rose 62% year-over-year , from 227 in 2024 to 368 in 2025. The average number of monthly tax scam reports has increased by 323% since 2020. Only 12.9% of tax scam reports involved financial losses , but the average loss per victim reached $32,080.

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AI’s Emotional IQ Leaps Ahead of Humans

Account Recovery

A peerreviewed study out of the University of Geneva and the University of Bern found that six largelanguagemodel systems, including ChatGPT4, Gemini1.5Flash and Claude3.5Haiku, answered questions on five standard emotionalintelligence (EI) tests with 8182% accuracy, crushing the 56% average scored by human respondents. Even more striking: ChatGPT4 produced brandnew EI test items in a few hours that proved just as clear and realistic as tools psychologists spent years refining.

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Outsourcing Vs. In-House: The Ultimate Battle For Better Collections

Speaker: Susan Richards

Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.

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Friend with Benefits: Is Your Website “SEO Friendly”?

NCBA Law Practice Management Blog

If youre not running paid advertising campaigns, you may be thinking that your law firm is SEO-adjacent . Youre potentially just happily running out your personal networking program & living your best life. But, if you have a website of any kind, SEO effects your business even if you v e never paid for a single online ad, in your entire life. Thats because youre probably losing business, by avoiding the SEO question.

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FTC Settles with Debt Collector

Collection Industry News

On May 1, 2025, the Federal Trade Commission (FTC)announcedthat it had filed anamended complaintand entered into aproposed final orderwitha debt collector and its owner, resolving allegations that the company engaged in a fraudulent debt collection scheme. In its amended complaint, the FTC alleged that the debt collector used threats of arrest, lawsuits, wage garnishment, unlawful third-party communications, and repeated communications, to coerce consumers into paying debts they did not owe, in

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Jimerson Birr Welcomes 2025 Summer Lawyers

Jimerson Firm

Jimerson Birr is pleased to welcome five (5) Summer Lawyers to the firm. These talented law students bring impressive academic achievements, diverse experiences, and a shared passion for business law. Over the course of the summer, they will gain hands-on experience working alongside our attorneys, contributing to meaningful client work, and further developing the skills that will shape their legal careers.

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How to Improve Your Credit Age

Credit Corp

How do I improve my credit age? Your credit age accounts for about 15% of your credit score. Keep old accounts open and limit new applications to maintain a good average account age. Improving credit age and credit history is one step toward enhancing your overall financial health. Its important to show lenders that you have experience managing credit responsibly.

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Protect What Matters: Rethinking Finance Ops In A Digital World

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.