Sat.Dec 30, 2023 - Fri.Jan 05, 2024

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6 critical areas you need to focus on to build more trust with customers

American Profit Recovery

The relationships you build with customers are the lifeblood of your organization, no matter the size. In short, your business will not thrive without solid relationships with customers. It’s just that simple. Building lasting and trusting relationships with consumers is one of the best ways to see continual growth in your organization. You should not think of your customers as transactional.

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Industry Pros Revisit 2023 Predictions

Account Recovery

As part of the festivities to mark the end of one calendar year and the start of a new one, I ask different professionals from across the accounts receivable management industry for their predictions for the coming year — what do they think is going to happen, what kind of year is it going to […]

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CFPB Report Identifies Challenges Faced by Borrowers in Resumption of Student Loan Payments

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) published an issue spotlight today on the CFPB’s oversight of student loan servicing practices in the early months of the resumption of federal student loan repayments after over three years of a payment pause due to the COVID-19 emergency.

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Navigating Earnest Money Binder Disputes in Failed Deals

Jimerson Firm

Purchasing a home is one of the most important—and stressful—purchases a consumer makes. Oftentimes, the process is long, tedious, and nerve-racking. For first-time homebuyers, there are a lot of unknowns, and for sellers, there is much to consider to protect oneself and get the best money for your investment. Unfortunately, many times, sales fall through for a number of reasons, and what occurs thereafter is often not something that is contemplated before the process begins.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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8 proven ways to build your small business profits this coming year

American Profit Recovery

If you’re like many owners and operators of small businesses, you’re looking at the year ahead and trying to figure out how next year can be better than before. While New Year’s resolutions might not work, getting the year off on the right track is time well spent for your small business. From reviewing the processes and procedures your small business uses regularly, looking at cash flow, invoicing and how you use a debt collection agency, to just some basic goal setting, it

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Council writes off £1.5m Business debt owed by College

UK debt collections

A seven-figure business debt owed to a council by a long-closed college has been written off. Burton Manor College in Wirral closed more than 12 years ago. The adult education centre was used by a number of public authorities including Liverpool City Council and the University of Liverpool. At the time of its closure, the city council was responsible for underwriting money owed by the college, accrued as a result of payroll commitments.

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Can Employers Record Employees in the Workplace?

Jimerson Firm

In short, yes, employers can record employees in the workplace if certain circumstances are present. In today’s digital age, employers can identify a myriad of reasons to record employees in their workplaces. While surveillance and recording can have legitimate purposes, it is essential for employers to navigate this territory carefully to avoid violating privacy laws and employee trust.

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Out & About: Why Lawyers Should Run Workshops

NCBA Law Practice Management Blog

For lawyers who engage with the buying public – which is just about every lawyer, whether they’re working with consumers o r businesses – workshops can be a great way to build a client and referral base, as well as solidifying an attorney’s expertise. Estate planning lawyers for example, have success running workshops, and often include related professionals, like financial planners.

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Daily Digest – January 5. Plaintiff Files FDCPA Complaint After Being Sued in Wrong District; Summing Up 2023 in One Word

Account Recovery

Plaintiff Files FDCPA Complaint After Being Sued in Wrong District Summing Up 2023 in One Word CFPB Sued Again Over Small Business Lending Rule Banking Groups Urge CFPB to Initiate SBREFA Review of Proposed Overdraft Fee Rule WORTH NOTING: A playtime ritual to get your kids to listen better … A quick tip to help […]

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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How to chase unpaid invoices: Expert guide for 2024

UK debt collections

How to Chase Unpaid Invoices: An Expert Guide As a business owner , one of the most frustrating parts of running your own company is dealing with unpaid invoices. It can be incredibly time-consuming and stressful trying to chase down money that you are rightfully owed. However, it’s something that every business has to deal with at some point or another.

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Statement of CFPB Director Rohit Chopra on the Federal Student Loan Return to Repayment Issue Spotlight

Consumer Finance

In March 2020, the federal government announced that payments in connection with federal student loans owned by the U.S. Department of Education would be suspended, and interest would be waived for the duration of the suspension.

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Navigating the looming Credit Manager shortage: now is the time for smart credit management software

On Guard

As we step into 2024, the landscape of credit management is undergoing a significant transformation. The looming issue of a Credit Manager shortage is not just a fleeting concern but a stark reality that businesses must address. This shortage poses a critical challenge for organisations, especially in the B2B sector, where effective credit management is the linchpin of financial stability and customer relationships.

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NY AG Sues Medical Billing Companies for Stealing $1.1M

Account Recovery

The Attorney General of New York yesterday announced the arrest of the owner of two medical billing companies for allegedly stealing more than $1 million that was intended to be paid to doctors who provided care to individuals who were covered under New York’s Workers’ Compensation Law.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

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Chapter 13 Bankruptcy Hardship Discharge: Am I Eligible?

Sawin & Shea

Filing for Chapter 13 bankruptcy is a positive step during a challenging time in your life. Instead of fighting with your creditors, you work with them proactively in the bankruptcy process to resolve your debts. In some cases, you may be eligible for a Bankruptcy Hardship Discharge. Chapter 13 bankruptcy involves entering into a reorganization plan to protect assets, catch up on arrears on houses or cars, and force unsecured creditors to take reduced amounts based on what the bankruptcy law req

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1071 Rule Status

Troutman Sanders

In this special solo episode of The Consumer Finance Podcast , Chris Willis provides an important update on the Consumer Financial Protection Bureau’s (CFPB) new small business lending data collection and reporting final rule — the Section 1071 Final Rule. In October, a Texas federal court entered a nationwide injunction covering all small business lenders, essentially saying that both the implementation and enforcement of the 1071 rule would be stayed pending the outcome of the Supreme Court’s

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Retirement Savings in Bankruptcy in Broomfield, CO

Debt Free Colorado

Bankruptcy is Not Always Disadvantageous for Your Retirement Savings In today’s economic landscape, unforeseen challenges can lead individuals to consider bankruptcy as a viable option. One crucial aspect that often concerns people contemplating bankruptcy is the fate of their retirement savings. The fate of retirement savings is a common concern that can cause significant anxiety.

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Daily Digest – January 4. Getting to Know Rick Reeves of RevCycle, Inc.; The Caselaw and Compliance Topics That Shaped the ARM Industry in 2023

Account Recovery

Getting to Know Rick Reeves of RevCycle, Inc. The Caselaw and Compliance Topics That Shaped the ARM Industry in 2023 Judge Dismisses Defendants’ Crossclaims Against Each Other In Case Involving Active Duty Servicemember NY AG Sues Medical Billing Companies for Stealing $1.

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

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Reporte de la CFPB Identifica los Retos que Enfrentan los Prestatarios con la Reanudación de los Pagos a Préstamos Estudiantiles

Consumer Finance

CFPB publicó reporte de actualidad sobre prácticas de administración de préstamos estudiantiles, luego de la reanudación de los pagos a los préstamos federales.

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Troutman Pepper Weekly Consumer Financial Services Newsletter

Troutman Sanders

To keep you informed of recent activities, below are several of the most significant federal and state events that have influenced the Consumer Financial Services industry over the past week: Federal Activities State Activities Federal Activities: On December 30, Reuters reported that the Securities and Exchange Commission (SEC) may notify the 14 asset managers vying to issue a spot Bitcoin ETF that their applications could be approved as early as next week, ahead of a possible January 10 launch

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Barron & Newburger’s Latest Risk Management Guidance

BN Lawyers

Here’s the latest risk management guidance, published in November 2023, from B&N’s Attorneys Risk Management practice group. BN – Tip of the Month – Two States Issue Ethics Guidance on AI Use in Legal Practice – Nov 2023 The post Barron & Newburger’s Latest Risk Management Guidance appeared first on Barron & Newburger, P.C.

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N.Y. Governor Plans Expansion of Consumer Protections, Medical Debt Collection Limitations

Account Recovery

She won’t officially give her State of the State speech until next week, but New York Gov. Kathy Hochul announced many of the components that she will address in her remarks, including expanding consumer protections and a plan to introduce legislation that limits medical debt collection in the Empire State.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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Existing home sales rose 3% to start the year, but higher mortgage rates are already hurting

Collection Industry News

Sales of previously owned homes rose 3.1% in January to 4 million units on a seasonally adjusted annualized basis, according to the National Association of Realtors. Sales were down 1.7% year over year. The count is based on closings, so the contracts were likely signed in November and December, when mortgage interest rates backed off their October high of 8%.

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Montana AG Opines That Earned Wage Access Products Do Not Constitute Loans

Troutman Sanders

On December 22, Montana Attorney General Austin Knudsen issued an opinion on whether Earned Wage Access (EWA) products constitute either “consumer loans” under Montana Code § 32-5-102(2)(a) or “deferred deposit loans” under § 31-1-703. In short, AG Knudsen’s opinion was no, “so long as the EWA product is fully non-recourse, does not condition an income-based advance on any interest, fees, or other consideration or expenses, and limits income-based advances to income already earned by the consume

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Daily Digest – January 2. ‘Inconvenient’ Time/Channel Email Complaint Volume Increasing; Ohio Appeals Court Affirms Summary Judgment for Collector

Account Recovery

‘Inconvenient’ Time/Channel Email Complaint Volume Increasing Ohio Appeals Court Affirms Summary Judgment for Collector Industry Pros Revisit 2023 Predictions Compliance Digest – January 2 WORTH NOTING: I know my kids cringe every time I use the word “rizz.

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Plaintiff Files FDCPA Complaint After Being Sued in Wrong District

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.