July, 2023

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Text and Email for Debt Collection: Reaching Consumers Where They Are

PDC Flow

In a recent PDCflow sponsored webinar on accountsrecovery.com , a panel of digital collection experts sat down to discuss the differences they’ve encountered in text messaging and email for debt collection. Shawn Farris, Brandy Rouselle, and Chris Repholz discussed which channels they each prefer and the strengths of each. They also covered how using SMS messages together with email for debt collection in a single strategy boosts engagement and builds trust.

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Does A/R Know When to Escalate to Collections?

Enterprise Recovery

If your business is in a situation where goods or services have been provided, but your customer has failed to pay their invoice on time, it's up to your accounts receivable team to follow up. Your A/R department, however, can only do so much to ensure that your business receives the payment it deserves and maintains a healthy cash flow. It's crucial to provide a detailed process for escalating past-due invoices beyond accounts receivable to collections.

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Bill Introduced to Force Creditors to Create Dedicated Phone Lines to Help Older Consumers

Account Recovery

A bipartisan bill has been introduced in the House of Representatives that would require creditors establish a dedicated phone line to assist older Americans who may have been scammed or otherwise have questions about possible billing errors. H.R. 4743, the Reporting Instances of Non-authorized Grift (RING) Act of 2023, was introduced last week by Rep.

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New Florida Statute Changes Retainage and Prompt Pay Requirements on State and Local Government Construction Projects

Jimerson Firm

On May 25, 2023, Florida Governor Ron DeSantis signed into law Senate Bill 346 (“SB 346”), which makes substantial changes to Florida construction law regarding prompt payment and retainage requirements on contracts between state and local governments and construction contractors on Florida construction projects for these governmental entities. These changes, which will be effective beginning on July 1, 2023, include changes to section 218.735 , Florida Statutes, for local governments, and sect

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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Why Hire Debt Collectors to Handle Your Delinquent Accounts

JMA

If your business has outstanding delinquent accounts, you may be wondering if it’s worth hiring a professional debt collector to handle them. The answer is yes! Hiring a professional debt collector is an effective way to collect on delinquent accounts and protect your bottom line. If you’re not sure where to start, contact us today. Read more » The post Why Hire Debt Collectors to Handle Your Delinquent Accounts appeared first on JMA Credit Control.

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Introducing the Brown & Joseph Web Portal 2.0

Brown and Joseph

Our Clients’ Gateway to an Enhanced Experience We are thrilled to announce the launch of the Brown & Joseph -ARMStrong- Web Portal 2.0—an exciting and… The post Introducing the Brown & Joseph Web Portal 2.0 appeared first on Brown & Joseph, LLC.

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The Ultimate Guide: How SaaS Companies Tackle Non-Payment Issues

Enterprise Recovery

As the SaaS industry experiences exponential growth, it is not surprising that non-payment issues have become a pressing concern. Non-payment creates cash flow challenges and hampers the ability to invest in product development, customer support, and overall business growth. It's imperative for SaaS companies to address non-payment issues proactively.

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Dale Golden and His Team Unite with Martin Lyons Watts Morgan to Form Martin Golden Lyons Watts Morgan

Account Recovery

Attorneys Dale Golden, Charles McHale, Sangeeta Spengler and Joseph Proulx are joining forces with attorneys Xerxes Martin, Loraine Lyons, Patrick Watts, Heath Morgan, Jacob Bach, Matthew Bell, and Justin Han to create a highly experienced and geographically diverse law firm that will expand its support the accounts receivable management industry.

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Amendment to California Employment Regulation May Impact Background Screeners

Troutman Sanders

On July 24, the California Office of Administrative Law approved the Civil Rights Council’s (the Council) proposed amendment to California’s Employment Regulations Relating to Criminal History, which are set to become effective on October 1, 2023. Among other changes, the amendment modifies the existing regulations regarding employers’ investigation of a job applicant’s criminal history.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Paying Off a Car Loan Early: Does It Affect Your Credit Score?

Credit Corp

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Paying off your car loan can lower your credit score, but the effects are usually temporary. Are you thinking about paying off your car loan early?

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Improve Efficiency of Remote Employees

Nexa Collect

Improving the efficiency of remote employees is crucial for the success of any business operating with a distributed workforce. Here are some steps and strategies that managers and organizations can use to enhance the efficiency of their remote employees: Set Clear Expectations : Clearly communicate the tasks, objectives, and deadlines. Ensure that remote employees know what is expected of them.

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Aggressively pursuing post-judgment collections in Massachusetts

Collections Law

Large businesses and corporations that encounter nonpayment of business debt may assume that getting a court judgment against the non-paying company is all that is necessary. Unfortunately, that is not always the case. There are companies who will still withhold payment even after a court judgment. When they do, you need an attorney who knows how to collect on a judgment.

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The Difference between Collecting Debt from a Person vs. a Business

Enterprise Recovery

B2B (business-to-business) and B2C (business-to-consumer) debt collections are different. Agencies that collect from individuals will use different collection tactics and are subject to harsher regulations than those that collect from businesses. Often these agencies choose to separate consumer collections from commercial collections because the processes vary.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Appeals Court Reverses Ruling in TCPA Class-Action, Holds Owner of Phone Need Not be Main User to Have Standing

Account Recovery

The Court of Appeals for the Ninth Circuit on Friday reversed the dismissal of a Telephone Consumer Protection Act lawsuit that was tossed because the text messages in question were sent to a phone that the plaintiff had provided to her 13-year-old son, ruling that the mother did have standing to sue because she was […]

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Profit and Loss Statements for Business Planning and Growth

PDC Flow

Businesses want to make money. But how do you know if sales are good enough to keep your company profitable? There are many different financial reports organizations use to track performance. One of the most common–the profit and loss statement–lets companies: Monitor how the organization is performing and better understand profitability Assess expenses and profit trends Plan for future growth and reinvest in the business based on P&L data What is a Profit and Loss Statement?

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How to Unfreeze Credit with All Three Major Credit Bureaus

Credit Corp

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. You can contact Equifax®, Experian®, or TransUnion® online, over the phone, or by mail to unfreeze your credit. The process is free, but it may take up to an hour to fully take effect.

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CFPB, U.S. Department of Health and Human Services, and U.S. Department of Treasury Launch Inquiry into Costly Credit Cards and Loans Pushed on Patients for Health Care Costs

Consumer Finance

The CFPB, HHS, and U.S. Department of Treasury launched an inquiry into high-cost specialty financial products, such as medical credit cards and installment loans, that are pushed on patients as a way to pay for routine medical care and which drive up health care costs and medical debt.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

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NLRB’s Atlanta Opera Ruling Imposes Stricter Independent Contractor Test on Employers

Fraser

On June 13, 2023, the National Labor Relations Board (“NLRB”) ruled in the closely watched The Atlanta Opera, Inc. case, restoring the multifactor common-law framework the NLRB established in 2014 for worker classification. The ruling is significant because: It establishes the test for classifying workers as either employees or independent contractors under the National Labor Relations Act (“NLRA”); The test—a return to pre-2019 standards—makes it harder to classify workers as independent contra

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Q2 Industry Insights: Higher Monthly Expenses for Consumers, Regulatory Guidance for Financial Institutions

True Accord

With tumult in the banking industry in Q2 and inflation and economic stressors persisting, the financial outlook for American consumers remains uncertain. The ending of various pandemic-era benefits including the pause on student loan payments will impact consumers in the coming months. Student loan holders hoping for financial relief were disappointed in a Supreme Court decision that rejected President Biden’s plan to cancel more than $400 billion in student loan debt for millions of borrowers.

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ACA’s Annual Convention Kicks Off

Account Recovery

CHICAGO — Is the glass half-full or is it half-empty? That is a question that a lot of people are here to answer this week at ACA International’s annual convention.

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5 restaurants closing every day

UK debt collections

The latest research analysis by Price Bailey (Accountancy firm) shows that restaurants closing is at its highest rate in a decade for the first three months of the year. A total of 569 restaurant businesses filed for insolvency in the first quarter of 2023, an average of 5.6 per day. The Quarter 1 data shows that over the last 12 months, 2,028 restaurants have closed.

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

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Why Is Credit Important? 10 Reasons You Need a Good Score

Credit Corp

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Can you pay a loan with a credit card? Yes, paying a loan with a credit card is sometimes possible. Yet, whether or not you can do so depends on factors such as the lender’s policies or the type of loan you want to pay off.

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CFPB Takes Action Against Bank of America for Illegally Charging Junk Fees, Withholding Credit Card Rewards, and Opening Fake Accounts

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) ordered Bank of America to pay more than $100 million to customers for systematically double-dipping on fees imposed on customers with insufficient funds in their account.

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Tips for rebuilding your credit after bankruptcy

Roths Child Law

Rebuilding credit after filing for bankruptcy can seem like a daunting task. However, it's far from impossible. You can regain financial health and rebuild your credit score with time, patience and consistent effort. The first step in rebuilding your credit is understanding your credit report and score. Regularly review your credit report for any errors or discrepancies and take necessary action to rectify them.

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Washington Becomes Latest State to Decide Bankruptcy Impact on Debt Collection Statute of Limitations

Troutman Sanders

In April, we discussed how Colorado’s state supreme court issued its highly anticipated decision confirming a borrower’s bankruptcy discharge does not accelerate secured installment debt or trigger the final statute of limitations period to recover the debt. Now, Washington’s high court has rendered its decisions on the topic, joining the handful of states to address this trending issue.

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Successful Change Management with Enterprise Risk Management

Speaker: William Hord, Vice President of ERM Services

A well-defined change management process is critical to minimizing the impact that change has on your organization. Leveraging the data that your ERM program already contains is an effective way to help create and manage the overall change management process within your organization. Your ERM program generally assesses and maintains detailed information related to strategy, operations, and the remediation plans needed to mitigate the impact on the organization.