Consumer Finance
JULY 8, 2024
The CFPB took action against repeat offender Fifth Third Bank for a range of illegal activities that would result in the bank paying millions in penalties as well as paying redress to harmed consumers.
Account Recovery
JULY 12, 2024
Electricity prices in the United States have surged nearly twice as much as overall inflation, posing a significant challenge for consumers and utility debt collectors alike. The Bureau of Labor Statistics recently reported a 4.4% increase in electricity costs compared to June of last year, surpassing the overall inflation rate of 3%.
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True Accord
JULY 9, 2024
The dog days of summer are ahead, and with inflation and high interest rates still sticking around, consumers in the U.S. will be feeling the heat financially. Consumer sentiment and data-based indicators tell some of the story, but what better way to gauge the consumer financial landscape than by looking at how people spend their free time and money?
Credit Corp
JULY 9, 2024
A bankruptcy can remain on your credit report for up to ten years from the filing date of Chapter 7 bankruptcy or up to seven years from the filing date of Chapter 13 bankruptcy. However, its impact on your credit score lessens over time as you rebuild your credit with responsible financial behavior. While bankruptcy may be a last resort, there are times where filing bankruptcy might make sense.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Consumer Finance
JULY 9, 2024
The CFPB proposed new rules to make it easier for homeowners to get help when they are struggling to pay their mortgage.
Creditor Collections Today brings together the best content for creditors and collection professionals from the widest variety of industry thought leaders.
UK debt collections
JULY 8, 2024
A total of 879 UK businesses filed for administration in the first six months of 2024 – a 42% and 16% increase compared to 2022 and 2023 respectively, according to analysis by full-service law firm Shakespeare Martineau. Retail, manufacturing, construction , real estate and hospitality were the worst-hit sectors for the second year in a row, accounting for 57% of all administrations.
Taurus Collect
JULY 11, 2024
Creating a transformative end-to-end collections strategy is crucial for businesses. It involves carefully managing and recovering debts while maintaining positive customer relationships. One important aspect of this strategy is no fee debt collection. This means businesses can recover their debts without extra costs. It’s about finding the balance between effective debt recovery and customer care.
Consumer Finance
JULY 10, 2024
The Federal Financial Institutions Examination Council (FFIEC) today published data on 2023 mortgage lending transactions reported under the Home Mortgage Disclosure Act (HMDA) by 5,113 U.S. financial institutions, including banks, savings associations, credit unions, and mortgage companies.
Account Recovery
JULY 12, 2024
Collector Sued for Sending Letter, Text After Plaintiff Opted Out of Receiving Text Messages Judge Grants MTD in FDCPA Case Over Worker’s Comp Debt Senate Committee Holds Hearing on Medical Debt Utility Bills Spiking During Summer Heatwave WORTH NOTING: When seeking advice, it might be best to avoid asking people who went through similar situations […]
Speaker: Cheryl J. Muldrew-McMurtry
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
UK debt collections
JULY 12, 2024
Xero, the global small business platform, today announced the findings of its ‘Settle Up’ report, which found 62 per cent of UK consumers surveyed expect tackling late payments to be a priority for government. For decades, policymakers pledged to address the power big businesses hold over small firms, which last year cost small businesses an estimated £1.6 billion.
Credit Corp
JULY 9, 2024
A car repossession can significantly damage your credit score, potentially causing a drop of up to 100 points or more depending on your overall credit history. It remains on your credit report for up to seven years, impacting your ability to secure favorable financing terms in the future. A vehicle is one of the most important assets you can have, especially if you live in a city without a robust public transportation system.
Consumer Finance
JULY 9, 2024
La CFPB propone nueva normativa para facilitarles a los propietarios de viviendas recibir asistencia, cuando tengan dificultades para pagar sus hipotecas.
Account Recovery
JULY 12, 2024
EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?
Speaker: Joe Wroblewski, Senior Sales Engineer
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
UK debt collections
JULY 7, 2024
A new study from infinitSpace also found more than one-in-seven commercial landlords believe their buildings are at risk of closing by 2029, amid affordability and mounting debt concerns. From early in the first lockdown in 2020, commercial landlords were banned from exercising most of the usual remedies available to them to enforce rent arrears that fell due during the period of the pandemic, as a measure to protect tenant businesses.
NCBA Law Practice Management Blog
JULY 7, 2024
I talk to lawyers a lot about generating in-house content, that features them, and that is authentic to their personalities. Of course, I’m pushy: So, sometimes , attorneys get frustrated with me , and say : ‘Hey, I’ve got a lot going on!’ I get it. It’s tough to find the time – which is why it makes sense to specialize. Individual lawyers, then, should have ‘anchor’ content = the primary content you produce, that you can leverage in a number of different ways , and repurpose.
Payment Savvy
JULY 12, 2024
In the evolving world of small businesses, efficient payment processing is crucial. Online payments’ convenience and speed can boost customer satisfaction and streamline operations. However, the fees associated with payment processing can be a burden. Accepting online payments without incurring fees may sound appealing, but it’s not feasible.
Account Recovery
JULY 12, 2024
A District Court judge in Florida has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act case involving a worker’s compensation claim because the plaintiff failed to sufficiently allege a concrete injury, thus lacking the necessary standing to pursue the lawsuit.
Speaker: Melissa Hurrington
What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv
Qualco
JULY 10, 2024
NPL Management: A 5-Step Roadmap to Strategic Success is the latest e-Guide to be published by Qualco UK. You can view it here. In today's regulatory environment, when it comes to collecting overdue accounts, the clear, overarching message is that the customer must be treated fairly and ethically. However, in a small number of credit businesses, the right strategies for systems and people have not been set.
On Guard
JULY 9, 2024
Download the fintech baropaper Organisations, according to finance professionals, prefer to get paid via iDEAL (33%). Among their customers, iDEAL is also the favourite payment method (36%). This is according to the FinTech Barometer, the annual survey by credit management software specialist Onguard, for which 304 CFOs, finance managers and finance professionals were surveyed.
Payment Savvy
JULY 12, 2024
As a business owner, you’ve probably heard about convenience fees but might not be entirely sure what they entail. A convenience fee is an additional charge added to a customer’s bill when they use a non-standard payment method. Essentially, it’s a way for businesses to offset the cost of processing these alternative payment methods while still providing a convenient option for customers.
Account Recovery
JULY 11, 2024
Getting to Know Richelle Rocazella of Axela Technologies Appeals Court Again Overturns Ruling on Whether Call Center Agents Should be Paid While Computers Boot Up Fewer People Deferring Healthcare Because of Costs: Study CFPB Proposes Rule to Help Homeowners Facing Foreclosure Strategy3 Enhances Expertise with Addition of Two Senior Consultants WORTH NOTING: How to keep […]
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Credit Corp
JULY 9, 2024
Ignoring student loans can damage your credit score, lead to wage garnishment, and accrue interest and fees. It may also result in legal action, tax refund offsets, and impact co-signers, making it crucial to address repayment issues promptly with your loan servicer. Student loan debt in the United States stands at $1.727 trillion as of 2023. The repayment process may seem overwhelming if you’re among the more than 43 million borrowers with outstanding student loan debt.
The Kaplan Group
JULY 9, 2024
Office loan defaults pose a high risk for major US financial districts, potentially signaling impending issues for large cities. A new study by The Kaplan Group analyzed office building data in key US financial districts to determine which are most at risk of a large number of loan defaults or even geo-centric office firesales. Districts at the most risk could predict which cities are at large risk of a firesale, but also which could likely repurpose their financial districts.
On Guard
JULY 9, 2024
Download the fintech baropaper Manual debtor management a reality for two in ten finance professionals Two in ten finance professionals (18%) do not use debtor management tools. This is according to the FinTech Barometer, the annual survey by credit management software specialist Onguard, for which 304 CFOs, finance managers and finance staff were surveyed.
Account Recovery
JULY 11, 2024
I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support.
Speaker: Anna Tiomina, MBA
AI is reshaping industries, yet finance remains one of the slowest adopters. Concerns over compliance, legacy systems, and data silos have made finance teams hesitant to embrace AI-driven transformation. But delaying adoption isn’t just about efficiency—it’s about staying competitive in a rapidly evolving landscape. How can finance leaders overcome these challenges and start leveraging AI effectively?
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