June, 2022

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CFPB Report Highlights Experiences of Military Families with Medical Billing, Credit Reporting, and Debt Collection

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) released its annual report on the top financial concerns facing servicemembers, veterans, and military families, based on the complaints they submitted to the CFPB.

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Demo Day Presentations Offer Insights From Actual Customers

Account Recovery

We call former employers, we read the reviews submitted by people who purchased the same items, we talk to friends about their experiences. Whether it’s considering someone for employment or looking at something to buy, we all use references.

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CFPB Launches Inquiry into Practices that Leave Workers Indebted to Employers

Consumer Finance

In today’s Request for Information, the CFPB seeks data about, and worker experiences with, these emerging practices and financial products referred to as employer-driven debt. The Consumer Financial Protection Bureau (CFPB) has launched an inquiry into practices and financial products that may leave employees indebted to their employers.

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CFPB Launches Initiative to Improve Customer Service at Big Banks

Consumer Finance

In today’s Request for Information, the CFPB seeks data about, and consumer experiences with, the obstacles that may prevent people from receiving high standards of customer service and high-quality human interactions with their banks or credit unions.

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How to Attract Multiple Generations to Open New Accounts and Apply for Loans

The experiences of every generation are characterized by their behaviors involving finances. Understanding these attitudes and using them to inform marketing messages enables community banks, regional banks and credit unions to better serve their customers.

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Bridging the Gap Between Machine Learning and Human Behavior with HeartBeat

True Accord

At TrueAccord, we’ve been collecting data about how consumers engage with us for nearly 10 years to determine the optimal ways to engage with consumers, and then use that data to generate a special collections experience just for them – from best time, best channel, and best language to engage that individual consumer.

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Sonesta Hotels: What You Need to Know

Nerd Wallet

With locations scattered around the world, these properties offer a variety of experiences, from high-end vacations to budget stays. Ever stayed at a Sonesta Hotel? Although not as popular as competitors like Marriott, Hyatt and Hilton, Sonesta Hotels have a lot to offer an interested traveler. Here’s a look at who owns Sonesta Hotels, their.

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Click here to download the full webinar demo and learn how MeridianLink® Collect can streamline the staff—and borrower—experience. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.