Debt Collection Communications: Are You Doing It Right?
Fico Collections
JANUARY 27, 2021
As we can see from the first graphic, in answer to the question “Did your financial service provider contact you in the most convenient way for you? The trick is to make sure your contact strategies act on this preference. over one third of those surveyed said “No”. The overwhelming channel of choice is email. Press 1 for an email.
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