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Rewards Programs and Co-Brand Relationship Between Credit Card Issuers and Merchants

Troutman Sanders

Glen Trudel is a consumer financial services, banking, and business attorney who counsels financial institutions, marketplace lenders, fintech entities, and other companies on both regulatory and transactional matters. Transcript: Rewards Programs and Co-Brand Relationship Between Credit Card Issuers and Merchants (PDF).

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Frank Springfield Featured in Bitcoin Panel Discussion on E-Crypto News

Burr Forman

Whether it is utilizing this new technology to reach more of the unbanked or enhance their customer experience to providing customers with new products or custody options, traditional financial institutions are going to be forced to take a critical view of themselves and figure out who it is they want to be in the future to remain relevant.

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Consumer Protection and Safety and Soundness Perspective of Credit Union Regulation

Troutman Sanders

Troutman Pepper Corporate Partner and Financial Services Practice Group co-leader James Stevens advises clients on corporate and regulatory matters. Carlin regularly provides tailored compliance advice across a variety of topics, while also developing best practices strategies to help her clients advance their business goals.

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eKYC – Why Malaysian Banks Must Act Now!

Fico Collections

Bank Negara acted and in July 2020 they confirmed that with immediate effect, banks and other financial institutions could deploy eKYC as part of the onboarding process. They even gave financial institutions the go-ahead to utilize artificial intelligence and machine learning to support their eKYC processes.

Banks 72
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Survey: Do Customers Think Banks Are Fair to Scam Victims?

Fico Collections

The challenge for banks is balancing the ease and convenience of RTP with fraud prevention for authorized push payment fraud (APP fraud) – without impacting customer experience. Consumer defection and acquisition are costly, as are customers who may maintain but cease to use an account.

Banks 52
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Retain and Grow Deposit Market Share as Interest Rates Rise

Fico Collections

introducing a highly competitive product to the market) with only a rough idea of what will happen, and then turning the tap off again (withdrawing the product from the market or reducing the rate) when balance acquisition targets are met. . Neil Jennings.

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Fraud & COVID-19: Lessons Learned from the 2008 Recession

Fico Collections

At the same time, banks doubled down on their commitment to customer service and experience; customer acquisition was a major challenge during the Great Recession, so focusing on the retention of good customers became a priority. Turning Up Fraud Defenses—and Customer Education.