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DFPI Fines Fintech Company $2.5M For Faulty Complaint Handling

Account Recovery

The California Department of Financial Protection & Innovation has fined a fintech company $2.5 million for not responding to consumer complaints in a timely manner that constitutes a violation of California’s Consumer Financial Protection Law, the DFPI said.

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FTC Amends “Safeguards Rule” for Covered Financial Institutions

Troutman Sanders

On October 27, the Federal Trade Commission (FTC) announced a final rule (Final Rule), amending the Standards for Safeguarding Customer Information (Safeguards Rule) under the Gramm-Leach-Bliley Act (GLBA) as it applies to covered financial institutions. Expanded Definition of “Financial Institution”.

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Q2 Industry Insights: Higher Monthly Expenses for Consumers, Regulatory Guidance for Financial Institutions

True Accord

Updates to the Gramm-Leach-Bliley Act (GLBA), the Safeguards Rule , provide financial institutions, including those in the accounts receivable management industry, with requirements on how to safeguard customer information, went into effect on June 9. 9%) to $17.05

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Retail Payments Fraud: How Consumers and Banks Can Fight Back

Fico Collections

There’s a lot going on in the retail payments space – defined as transactions between two consumers, between consumers and businesses, or between two businesses. Some of the changes are related to new digital payments methods like P2P apps, tap-to-pay, and cryptocurrency, which are all growing options in retail environments.

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Impact of The GLBA on Collection Agencies

Nexa Collect

As per FTC, starting June 9, 2023 all collection agencies will be treated as financial institutions. When consumers turn to a financial institution for services, they want to know that their private information is being kept safe and sound. None of us want our information shared with companies we do not approve of.

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New York City Enacts Biometrics Law for Food and Drink Establishments, Entertainment Venues, and Retail Stores

Troutman Sanders

The law applies to food and drink establishments, places of entertainment, and retail stores in New York City that collect, retain, convert, store, or share biometric identifier information ( e.g. , retina or iris scans, fingerprints, voiceprints, and hand scans) from customers. Such signage must use plain, simple language. Exemptions.

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Capital One to End Overdraft Fees on Customer Accounts

Nerd Wallet

Capital One announced today that it will do away with overdraft and nonsufficient funds fees on its retail accounts, making it the latest in a growing number of banks, neobanks and other financial institutions that are working to ease the cost of consumer banking. Chanelle Bessette writes for NerdWallet.