Sat.Apr 01, 2023 - Fri.Apr 07, 2023

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Three Keys to Building Effective Training Programs

Account Recovery

Rodney Dangerfield went “Back to School,” didn’t he? So why can’t aspiring debt collectors do it, too? Many might not remember Dangerfield and the 1986 classic movie where the then-65-year-old comedian played a father who enrolled in college to be with his son (totally worth re-watching if only to see pre-Ironman Robert Downey, Jr., and … The post Three Keys to Building Effective Training Programs first appeared on AccountsRecovery.net.

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Cash flow basics for a changing economy

American Profit Recovery

Cash flow is the lifeblood of any business, and your small business can be vulnerable to cash flow issues. And economic conditions can be a major driver, whether it be negative or positive cash flow. Without a steady flow of cash, your small business could struggle to meet your own financial obligations, attend to basic expenses, meet payroll, invest in growth and so much more.

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Medical Debt Collection Bill Introduced in Delaware

Account Recovery

A medical debt collection bill has been introduced in the Delaware legislature that has support from both sides of the aisle and a large number of co-sponsors, giving it some momentum to become law. Like many of the other medical collection bills being considered in state legislatures across the country, this piece of legislation would … The post Medical Debt Collection Bill Introduced in Delaware first appeared on AccountsRecovery.net.

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Billing Processes: Which Option is Best for Your Business?

PDC Flow

An organization’s billing process can depend on the goods and services offered and the audiences served. Your company should follow best practices based on industry but there will always be room to customize and improve workflows. Reviewing the billing tactics and tools your business uses will: Save money through more efficient processes Save staff time following up on unpaid invoices Increase customer satisfaction Here are some billing process examples, the workflows they’re best for, and gener

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Your Accounting Expertise Will Only Get You So Far: The New Way To Lead

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

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B2B Debt Collections that Speaks Your Language

Enterprise Recovery

Every industry has its own share of jargon, acronyms, and special terms. There's a level of trust that's gained when a business partner understands your industry or "speaks your language." When companies seek out debt collection agencies that they can trust, they also want to work with those who understand their industry. When a debt collections agency speaks your language, B2B account recovery can be more successful.

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Washington Legislature Passes Credit Repair Bill

Account Recovery

Kudos to the Washington Collectors Association for getting a bill passed through the state legislature that will require credit repair services to obtain written authorization from a consumer prior to communicating with a consumer reporting agency, creditor, or collection agency while also placing other conditions on how credit repair services interact with consumers.

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CFPB Issues Guidance to Address Abusive Conduct in Consumer Financial Markets

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) issued a policy statement that explains the legal prohibition on abusive conduct in consumer financial markets and summarizes over a decade of precedent.

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DOJ Seizes Over $112 Million in Funds Linked to Cryptocurrency Investment Schemes

Troutman Sanders

On April 3, the U.S. Department of Justice (DOJ) announced that it has seized virtual currency worth an estimated $112 million linked to cryptocurrency investment scams. Seizure warrants for six virtual currency accounts were authorized by judges in the District of Arizona, the Central District of California, and the District of Idaho. The virtual currency seized is expected to be returned to the victims.

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Advancing the Science of Optimization: FICO & Zuse Institute Berlin

Fico Collections

Home Blog FICO Advancing the Science of Optimization: FICO & Zuse Institute Berlin FICO partners with Zuse Institute Berlin on critical research into mathematical optimization FICO Admin Tue, 02/18/2020 - 14:57 by Oliver Bastert Vice President, Product Management expand_less Back To Top Mon, 04/03/2023 - 11:45 As a result of the pandemic, interest in mathematical optimization has risen to new heights.

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The Hidden Science Behind Why Finance Teams Resist Change—And How to Fix It

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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Collector Facing Class Action for Sending Email After 9pm

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call … The post Collector Facing Class Action for Sending Email After 9pm first appeared on AccountsRecovery.net.

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CFPB Sues James Carnes and Melissa Carnes for Hiding Money to Avoid Paying for Illegal Payday Lending Business

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) took action against James R. Carnes and Melissa C. Carnes, both individually and as co-trustees of the James R. Carnes Revocable Trust and the Melissa C. Carnes Revocable Trust for hiding money through a series of fraudulent transfers in order to avoid paying more than $40 million in restitution and penalties for illegal payday lending activities.

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Recent Florida Case Makes Clear That Settlement Agreements Reached in Connection with Mediation Must be Signed by All Parties to be Enforceable

Jimerson Firm

Many disputes that result in litigation are resolved through the mediation process prior to trial. In fact, Florida’s Homeowners’ Association Act, Chapter 720, Florida Statutes, requires mandatory mediation for certain types of disputes between homeowners and the association before any lawsuit can be filed. See Fla. Stat. § 720.311(2). Florida circuit courts also typically require that the litigants attempt to mediate their civil dispute prior to the trial occurring.

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7 Bad Credit Card Habits You Can’t Afford to Keep

Credit Corp

If you know how to use a credit card responsibly, you can boost your financial life. Credit cards help you shop more securely online and book rental cars, and they can create more flexible cash flow opportunities. When used responsibly, credit cards also help you build credit. Flip the coin, however, and you get irresponsible credit card use. That can hurt your cash flow, leave you in debt and lower your credit score.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Appeals Court Affirms $130k Ruling for Plaintiff in FDCPA Case

Account Recovery

Thanks to Barron & Newburger for spotting this … The Court of Appeals for the Sixth Circuit has upheld a ruling for the plaintiff that ordered the defendant in a Fair Debt Collection Practices Act case to pay $51,000 in damages and $88,000 in attorney’s fees after a jury ruled the defendant misrepresented that a … The post Appeals Court Affirms $130k Ruling for Plaintiff in FDCPA Case first appeared on AccountsRecovery.net.

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Director Rohit Chopra’s Prepared Remarks at the University of California Irvine Law School

Consumer Finance

Director Chopra delivered prepared remarks on fair dealing in financial markets to the University of California Irvine Law School.

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Coast to Coast: the State of Privacy and Compliance in 2023

True Accord

Disclaimer: The information provided in this blog post does not, and is not intended to, constitute legal advice. Protecting consumer privacy is not an unfamiliar concept in our industry and it’s something that should already be woven into our policies, procedures, and practices. With the rapid increase of state privacy laws across the United States, any company that collects, uses, transmits, or receives consumer data has to stay up-to-date on all related compliance issues.

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How Much Money to Save for an Emergency

Credit Corp

Studies show the majority of adults in America can’t cover the cost of a $1,000 emergency. This lack of savings may put these consumers at significant risk and unable to navigate even a small financial emergency. How Much Should a Person Save for Emergencies? Experts agree that the average emergency fund per month is between 3 and 6 months of expenses.

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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More Consumers Using BNPL to Help Make Ends Meet: Survey

Account Recovery

Buy Now, Pay Later services were originally intended to be a form of short-term financing, to spread payments out for different types of purchases across a relatively short period of time. But new evidence suggests that more consumers are using BNPL as “lifelines” that help them get by until they receive their next paycheck. A … The post More Consumers Using BNPL to Help Make Ends Meet: Survey first appeared on AccountsRecovery.net.

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Netflix Drama star linked to alleged Debt Collection scam

UK debt collections

A COMPANY linked to an Outlander star has been accused of stealing tens of thousands of pounds from desperate firms in a debt collection scam , The Scottish Sun can reveal. Actor Paul Donnelly – who plays Ronnie Sinclair in seasons five and six of the hit period drama alongside Sam Heughan – quit as director of under-fire Vanguard Partners after it allegedly recovered the cash then kept it.

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My debtor is collecting on his debts. Can I go after that money?

Collections Law

If you have a judgment against a Massachusetts commercial debtor, it may surprise you to learn that the courts don’t unilaterally enforce judgments. You sill have to collect – and you’re not going to do that with letters and phone calls. It’s even more maddening when your debtor continues to operate, paying bills, ordering new things, and collecting on the debts owed to them.

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Lots of Developments in Small Business Finance

Troutman Sanders

Please join Troutman Pepper Partner Chris Willis and his colleagues Caleb Rosenberg and Josh McBeain as they discuss a string of recent developments in small business financing at both the state and federal level, including the CFPB’s small business data collection rule and the regulations under state disclosure laws. Caleb Rosenberg focuses his practice on helping small business finance companies, banks, fintech companies, and licensed lenders navigate regulatory risks posed by state and federa

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Protect What Matters: Rethinking Finance Ops In A Digital World

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.

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Daily Digest – April 7. Collector Facing Class Action for Sending Email After 9pm; Appeals Court Affirms $130k Ruling for Plaintiff in FDCPA Case

Account Recovery

COLLECTOR FACING CLASS ACTION FOR SENDING EMAIL AFTER 9PM A collector is facing a Fair Debt Collection Practices Act class-action lawsuit in a Pennsylvania district court because it allegedly sent an email to the plaintiff after 9pm. More details here. This series is sponsored by WebRecon APPEALS COURT AFFIRMS $130K RULING FOR PLAINTIFF IN FDCPA … The post Daily Digest – April 7.

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School Meal debts to be cancelled by City Council

UK debt collections

Glasgow City Council has unanimously voted in favour of scrapping school meal debts in the city’s schools. It is hoped the measure will help families who are struggling with the cost of living crisis. The move, which will cost an estimated £300,000, will be covered by council reserves. Education convener Christina Cannon said there was evidence many children were going hungry as families struggled with cost of living pressures.

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When is filing for Chapter 13 bankruptcy a good idea?

Roths Child Law

If you earn a decent, steady paycheck but you’re still struggling to pay your debts on time, it may be worth considering filing for bankruptcy. While your income level may render you ineligible to apply for Chapter 7 bankruptcy relief, it is likely that as a steady wage earner, you can have a debt reorganization plan approved under Chapter 13 of the U.S.

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Utah’s H.B. 20 Signed into Law, Reducing Red Tape for Debt Collection Agencies

Troutman Sanders

In a significant boost to the financial services industry, Utah has taken major steps to streamline its debt collection bureaucracy — including the removal of criminal penalties for failure to comply with technical requirements. Utah House Bill 20 , titled “Collection Agency Amendments,” was signed into law last month and goes into effect May 3, 2023.

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Operational Strength Starts with People: The New Rules of Finance Leadership

Speaker: Melissa Hurrington

What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv