Sat.Sep 16, 2023 - Fri.Sep 22, 2023

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CFPB Publishes Guidance on Use of AI in Credit Decisions

Account Recovery

The Consumer Financial Protection Bureau is trying to build more guardrails around how companies in the financial services industry use artificial intelligence, issuing a warning that when sending credit denial letters to consumers, lenders must receive accurate and specific reasons and not just a checklist detailing why a credit request was denied.

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The softly, softly approach- why it almost never works.

Collect More

We had a call yesterday from someone who was owed $20,000. The invoices had been outstanding for over 2 months and every request for payment was met with an empty promise. In the last 2 weeks they’d stopped responding altogether. This lady was reluctant to push harder as she was worried she would lose them as a customer, a very common dilemma.

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Avoiding Time-Barred Debt: Six Tips to Make Sure You Stay On Top of Your Collections

Direct Recovery

Once an outstanding debt reaches time-barred status and is no longer collectible, there is little that a creditor can do to recover the amount owed, so the best approach to handling time-barred debt is to avoid getting to that point in the first place. If you want to ensure that your outstanding balance doesn’t fall into time-barred territory, here are six tips to help you stay on top of your collections.

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CFPB Kicks Off Rulemaking to Remove Medical Bills from Credit Reports

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) today announced it is beginning a rulemaking process to remove medical bills from Americans’ credit reports.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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The Importance of Compliance in the Collections Industry

Optio Solutions

Optio Solutions, a prominent player in the industry, has positioned itself at the forefront of compliance efforts, setting a gold standard for collections agencies. Compliance is not just a legal requirement but also a crucial element for long-term success in the collections industry, and for our clients, brand protection. Compliance: A Legal and Ethical Imperative… The post The Importance of Compliance in the Collections Industry appeared first on Optio.

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2023 Review: Capital One Quicksilver Student Cash Rewards Credit Card

Credit Corp

Advertiser Disclosure: Credit.com has partnered with CardRatings for our coverage of credit card products. Credit.com and CardRatings may receive a commission from card issuers. Editorial Disclosure: Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. Snapshot: This is an entry-level student credit card with great perks, especially for those who travel via Uber or order with Uber Eats regularly.

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CFPB Issues Guidance on Credit Denials by Lenders Using Artificial Intelligence

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) issued guidance about certain legal requirements that lenders must adhere to when using artificial intelligence and other complex models.

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What If We Could Change The Tax System to Work For Families?

Prosperity Now

In the Fall of 2022, the Tax Equity Funders Network and Prosperity Now came together to pose the question: what if we could change the tax system so that families of color struggling to make ends meet could get their taxes filed with little hassle and with low to no cost? What could that world look like?

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Daily Digest – September 22. Reaction to CFPB Medical Debt Rulemaking; Suit Accuses Collector of Ignoring Request to Only Communicate via Email

Account Recovery

CFPB Announces Rulemaking to Remove Medical Debt From Credit Reports Reaction to CFPB’s Medical Debt Announcement Judge Denies MTD in Case Against Owners of Payday Lending Company Accused of Hiding Millions to Avoid Fines Suit Accuses Collector of Ignoring Request to Only Communicate via Email WORTH NOTING: The world’s best pizza maker shares his tips […]

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Simple Savings Calculator

Credit Corp

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. One of the best ways to grow your wealth is to take advantage of a high-yield savings account and make money from the interest.

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Consumer advisory: People have the right to cancel credit repair services

Consumer Finance

Under a recent CFPB enforcement action, customers who signed up for credit repair services that were marketed to them through telemarketing can cancel their credit repair services anytime.

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How does the automatic stay protect creditors and debtors?

Roths Child Law

Filing for bankruptcy is a significant decision that can be simultaneously stressful and a source of relief for those who choose this path. When someone files for bankruptcy, an essential provision called the automatic stay comes into play. This turn of events is fundamental to the bankruptcy process. Bankruptcy is a complex procedure that aims to give debtors a fresh start while ensuring creditors get as much repayment as possible.

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Solutions by Text Appoints New Chief Product Officer to Bring Payments & Messaging into New, Autonomous Era

Account Recovery

The Company Welcomes Software and Payments Industry Leader Nick Babinsky DALLAS, Sept. 21, 2023 — Solutions by Text (SBT), creator of FinText (™), an embedded messaging and payments platform for consumer finance businesses, today announced the appointment of Nick Babinsky as its Chief Product Officer.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

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Is It Legal? Lots of Legal Software Isn’t Original, But That’s Okay

NCBA Law Practice Management Blog

I’ve got some surprising news: some lawyer didn’t invent the idea of CRM software. Neither were the relational databases that serve as the backbone for law practice management softwares built for law firms. But, that’s okay. Because lots of software is derivative – including within the legal vertical, where there are uncountable numbers of copycats of Clio and RocketMatter , which introduced the first cloud-based case management softwares to lawyers.

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Prepared Remarks of CFPB Director Rohit Chopra on Medical Debt at a Press Call Hosted by Vice President Kamala Harris

Consumer Finance

The Consumer Financial Protection Bureau is launching a rulemaking to block medical debt collectors from weaponizing the credit reporting system to coerce patients into paying bills they may not even owe.

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Four Reasons Why Improving Your Debt Collection Rate is the Best Way to Increase Cash Flow

Direct Recovery

Cash flow is commonly said to be the lifeblood of any good business, so it only makes sense that the best companies would want to do everything in their power to increase cash flow. Improving the debt collection rate is one of the easiest ways to increase cash flow for any company extending credit to its customers. These debt collection rate improvements can impact a business’s cash flow in four different ways, which means there are four good reasons you should be thinking about upgrading

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Daily Digest – September 21. Getting to Know Shannon Battani of Unifund; Judge Dismisses Most Counts in FDCPA Case Over Disputed Debt

Account Recovery

Getting to Know Shannon Battani of Unifund Judge Dismisses Most Counts in FDCPA Case Over Disputed Debt CFPB Denies Petition in Student Loan BK Collection Discharge Investigation CFPB Publishes Guidance on Use of AI in Credit Decisions WORTH NOTHING: Why a cyberattack is to blame for your inability to find Clorox wipes … Tips to […]

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

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Sociable: Why Social Media Job Posting Services Are Great

NCBA Law Practice Management Blog

There are two primary ways that attorneys look to fill jobs in their law firms. First, they access their personal network s ; and, next: they look at traditional job posting services, like ZipRecruiter or Indeed. B ut , wh at if you strike out there ? W ha t’s ne xt? Well, social media services have job posting options, as well. And, they may be better than the traditional alternatives.

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ACH Risk for Payment Processors and ODFIs

Troutman Sanders

In the latest episode of Payments Pros , hosts Carlin McCrory and Keith Barnett are joined by James Rowe and Nanci McKenzie from Affirmative Technologies to discuss Automated Clearing House (ACH) originator risk. Affirmative Technologies is one of the nation’s leading technology providers in ACH processing and risk management software. The company provides innovative electronic payment solutions to a wide variety of businesses, including financial institutions, third party payment processors, an

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Vacating a Judgment? Understanding the Best Way to Proceed

FFGN COLLECT NY

When vacating a judgment entered against you is it better to make a regular motion or move by order to show cause? In order to decide, you’ll need to understand what the two are and the key differences between them. Notice of Motion In non-emergency situations, a party seeking a court order would proceed by notice of motion. The notice of motion would include a date for the proposed hearing and the type of relief or order the party seeks.

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Consumers Drive Increased Adoption of Digital Payment Options

Account Recovery

Consumers in America continue to head toward a cashless — and maybe even checkless — future when it comes to making payments, according to a study released this week by a payment provider for the financial services industry.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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The Warning Signs of Bad Debt for Your Business

JMA

Bad debts are all too common in business. Sometimes it happens due to inexperience, sometimes we ignore the warning signs, and sometimes it can be totally unpredictable. However, it happens, bad debt is bad for business. But it’s not all doom and gloom. Bad debts can be avoided or recovered (when you work with the. Read more » The post The Warning Signs of Bad Debt for Your Business appeared first on JMA Credit Control.

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CFPB’s Rulemaking Under the FCRA (Part 3) – Crossover Episode With The Consumer Finance Podcast

Troutman Sanders

Join us for the third episode in a special three-part series covering the CFPB’s intention to propose new rules under the Fair Credit Reporting Act (FCRA). In this episode, Troutman Pepper Partners Chris Willis, Dave Gettings, Kim Phan, Ethan Ostroff, and Ron Raether discuss the potential implications of regulating data brokers under the FCRA, and how this might affect data brokers as well as other types of entities, including users, consumer reporting agencies, and resellers.

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Moving from Pilot to Policy: The Future of Guaranteed Income

Prosperity Now

With over 7,000 state legislators and over 3,000 county governments currently, states and municipalities continue to be at the helm of driving economic stability forward for a multitude of communities and constituencies. As states and municipalities continue to navigate the onslaught of economic insecurity with inflation and cost-of-living steadily on the rise, it has paved the way for the implementation of more pilot programs that test innovative policy solutions.

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Daily Digest – September 20. Judge Dismisses FDCPA Class Action for Lack of Standing; Consumers Drive Increased Adoption of Digital Payment Options

Account Recovery

Judge Dismisses FDCPA Class Action for Lack of Standing Consumers Drive Increased Adoption of Digital Payment Options Study Reveals Financial Burden Carried by Older Americans Due to Lack of Insurance 25 Companies Seeking Collection Talent WORTH NOTHING: A look ahead to the most anticipated movies of the Fall … Ways to use morning exercises to […]

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.