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Call Scripting Benefits. Script Limitations. Keep Agents In Control. Call Script Elements. Agent Training. Most agencies use collection call scripts but how do you know you’re getting all you can out of yours? Recently, we reached out to several experts in the industry for their thoughts on call scripting. They discussed the pros and cons of using scripts, elements they should contain and the important link between scripts and better trained agents. “A script streamlines the process for ne
As if the month of December isn't blurry enough, your accounting department is working on year-end activities. Whether your business is a single-person shop or an enterprise corporation, the end of the year may also be the end of your fiscal year. Common activities during this time will provide insights into your business' financial situation including: Reconciliation of A/R.
The holiday season is getting closer — and wallets lighter. Still, there are unpurchased gifts left on your list. Here’s how to come up with presents that will delight recipients without blowing up your budget. Resist the temptation to throw caution to the wind because you’re just so tired of waiting for 2020 to be over. Bev O'Shea writes for NerdWallet.
If you had three guesses, do you think you could name any of the five states that have the highest amount of average credit card debt, per person? All five were in the top 10 last year, according to a ranking provided by Creditcards.com. Want a clue? Coincidentally enough, all five rank among the bottom … The post What the States With the Highest Credit Card Debt Burdens Have in Common appeared first on AccountsRecovery.net.
In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.
In the not too distant past, a business that hired a collection agency was doing so as a last resort. They had customers that were not paying, they called, sent letters, and decided that the only thing they could do was to get rid of that customer and send them to collections. A far cry from how a collection agency can help a business today. When you use an agency today you should be thinking a little differently about the results you want to gain from that relationship.
As we speed towards the end of a tumultuous year, I wanted to share my thoughts on what the months ahead may bring for the collections industry. First, to address the riddle in the title of this post, what do the holidays and tax season have in common? Debt repayment. According to TrueAccord’s data from 12 million American consumers, debt repayment typically peaks twice a year: once during the winter holidays and again from February to early April when tax refund checks are received.
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As we speed towards the end of a tumultuous year, I wanted to share my thoughts on what the months ahead may bring for the collections industry. First, to address the riddle in the title of this post, what do the holidays and tax season have in common? Debt repayment. According to TrueAccord’s data from 12 million American consumers, debt repayment typically peaks twice a year: once during the winter holidays and again from February to early April when tax refund checks are received.
A savings account is an important way to prepare for big expenses and future goals — even if you start small. No matter the amount you’re saving, what’s most critical is that you start now. “There’s never a time that’s soon enough,” says Angela Moore, a certified financial planner and the founder of Modern Money. Ruth Sarreal writes for NerdWallet. Email: rsarreal@nerdwallet.com.
A District Court judge in Wisconsin has granted a defendant’s motion to dismiss after it was sued for violating the Fair Debt Collection Practices Act because it allegedly failed to correctly identify the creditor to whom a debt was owed in a collection letter. A copy of the ruling in the case of Fellenz v. … The post Wisc. Judge Grants MTD in FDCPA Case Over Creditor Name in Letter appeared first on AccountsRecovery.net.
With Thanksgiving recently upon us, I could not help but stop and think about all the things I am thankful for this year. 2020 has taught many of us to be grateful for the little things like family, socializing, health, and simple things like being able to grocery shop. I am especially grateful that I chose to work at such a phenomenal place as I approach my third-year anniversary at American Profit Recovery.
This year you’re finally ready to buy your home. But where to start? Where it’s your first time or you’re an experience home buyer, all the mortgage options out there can be overwhelming. If you’re on the hunt for a mortgage, you might want to consider a conventional loan. But there are a ton of different types of conventional loans, so which is the right one for you?
The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.
You can use a lump sum to pay down or pay off student loans. There are never any penalties for prepaying federal or private student loans. You’ll save time and interest if you can pay off student loans in one lump sum. But before you do, make sure there’s not a better use for that. Ryan Lane writes for NerdWallet. Email: rlane@nerdwallet.com. The article Can You Pay Off Student Loans in One Lump Sum?
It can be tough for a collector to not give up on a collection call when an individual on the other end of the phone says something along the lines of, “I can’t pay this today” or “I don’t want to pay it.” But one of the qualities that separates good collectors from great collectors … The post The Positive Spiral of Production That Training Can Create appeared first on AccountsRecovery.net.
“Crossing the chasm” is every technologist’s most fervent wish—that their invention leaps the gulf between early adoption and mainstream embrace. Last year I predicted that artificial intelligence (AI) would grow up , with major infrastructure developing around Responsible AI , AI advocacy and AI governance. These and other milestones have come to pass, pushing enterprise-scale AI solidly into the “early adoption” phase, as defined by “Chasm” author Geoffrey Moore.
Food delivery and ridesharing are great ways to earn extra income. The market for food delivery has increased as restaurants have had to adapt to COVID-19 precautions, and just about everyone could use some extra income as we continue to navigate life during a pandemic. If you’re considering joining a food delivery or rideshare company as a driver, you need to be sure you have the right insurance coverage.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
The importance of money has less to do with affording the newest iPhone or measuring career success, and far more to do with the core of being human: freedom, ego, stress and relationships. How we use and think about money — not just accumulating lots of it — literally can determine our happiness during the. Gregory Karp writes for NerdWallet. Email: gkarp@nerdwallet.com.
COLLECTION AGENCIES RECEIVED $422M THROUGH PAYCHECK PROTECTION PROGRAM Nearly 90 companies identifying themselves as collection agencies received more than $1 million in loans through the Paycheck Protection Program, with the top company receiving nearly $9 million, according to an analysis of data released by the Small Business Administration. HOW TO GAUGE THE EFFECTIVENESS OF THE … The post Daily Digest – December 8.
Santa Claus is facing a challenge in this pandemic year. Kids worldwide can’t sit on Santa’s lap. Elves are in lockdown and he needs to find new toy sources. Plus with Dancer and Prancer self-isolating, he needs a new way to make his worldwide rounds. This calls for advanced AI and decision management technology – enter FICO! The race is on to keep Santa on schedule. .
The Florida Supreme Court has published the proper form to use when seeking a final judgment of foreclosure: Form 1.996(a), Final Judgment of Foreclosure (8-18-20). Form 1.996(a) is incorporated in the Florida Rules of Civil Procedure under Rule 1.900. Pursuant to Rule 1.900(b), the Form may be varied to meet the facts of a particular case, so long as the substance is expressed without prolixity.
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
I’m a “be prepared” kind of person. I like having money in the bank and a good stock of emergency supplies. But I wasn’t prepared to see empty shelves at the supermarket, or thousands of cars lined up at a Texas food bank, or nurses dressed in garbage bags because there wasn’t enough protective equipment. Liz Weston writes for NerdWallet. Email: lweston@nerdwallet.com.
The Consumer Financial Protection Bureau yesterday announced it had filed a lawsuit against a debt collector, accusing it of violating the Fair Debt Collection Practices Act and Consumer Financial Protection Act by sending collection letters using the letterheads of its clients — district attorneys’ offices — to collect on outstanding debts without identifying itself or … The post CFPB Sues Debt Collector appeared first on AccountsRecovery.net.
On December 7, 2020, the Consumer Financial Protection Bureau (Bureau) filed a complaint and proposed stipulated judgment and order against Nationstar Mortgage, LLC, which does business as Mr. Cooper (Nationstar).
On Tuesday, December 8, the U.S. Supreme Court will hear oral arguments in the Duguid v. Facebook case to decide, once and for all, whether an automatic telephone dialing system (“ATDS”), as defined in the Telephone Consumer Protection Act (“TCPA”), requires random or sequential number generation. The case is poised to resolve a considerable circuit split, with the Third, Seventh, and Eleventh Circuits finding that telephony must include a random or sequential number generator to quality as an
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
A do-it-yourself approach for home improvement projects may reduce your initial costs — but for certain jobs, the risks far outweigh any potential savings. If any of these projects are on your to-do list, call in the pros unless you’ve got plenty of related experience. 1. Roof replacement Roofing is extremely hard and dangerous work. Roberta Pescow writes for NerdWallet.
The Department of Health and Human Services’ Office of Civil Rights has issued a Notice of Proposed Rulemaking that would amend the Health Insurance Portability and Accountability (HIPAA) Act’s Privacy Rule to, among other things, reduce the regulatory burden on the healthcare industry. HIPAA’s Privacy Rule protects the privacy and security of individuals’ medical records … The post HHS Issues NPRM to Amend HIPAA’s Privacy Rule appeared first on AccountsRecove
On December 11, 2020, Consumer Financial Protection Bureau Director Kathleen L. Kraninger made a statement regarding her second-year anniversary leading the Bureau.
Tomorrow morning, the Supreme Court will hold oral argument via teleconference in Facebook v. Duguid, which concerns the proper interpretation of the TCPA’s definition of an “automatic telephone dialing system.
What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv
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