This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Debt collection agencies are subject to various data security rules and regulations to protect consumer information. I will outline some general principles and specific regulations in the United States. Remember that there might be additional state or local regulations, and laws can change over time. Fair Debt Collection Practices Act (FDCPA) : While primarily focused on the practices and behaviors of debt collectors, the FDCPA also contains provisions that protect consumers’ personal info
Home Blog Feed test See Customers Clearer with Hyper-Personalization at Scale Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale Thu, 02/09/2023 - 10:57 Pawel Pasik by FICO expand_less Back to top Wed, 06/21/2023 - 12:35 As the digital landscape becomes more competitive, companies must find ways to differentiate themselves and make meaningful connections with customers.
Insights from Aon and Onguard In April 2023, Aon and Onguard held a strategic session. This was an opportunity for Aon PolicyManager Product Leader Els van Leeuwen and Onguard Managing Director Adriaan Kom to reflect on client digital solutions of today and tomorrow, as well as their personal experiences engaging with clients. They each had 3 specific questions for each other.
The New York legislature has passed a bill that would prohibit medical debts from being reported to credit reporting agencies, while also requiring that any collection entities which purchase or collect on medical debt are held to the same standard. The bill now proceeds to Gov. Kathy Hochul for her signature or veto.
In the climb from contributor to leader, the rules quietly change. If you’re aiming for the summit, the air gets thinner—and what got you here won’t be enough to get you to the top (a concept first popularized by Marshall Goldsmith in his book What Got You Here Won’t Get You There ). What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level.
A medical collection agency will send written demands and make persistent phone calls to your patients. They will attempt to recover the maximum portion of the bill, and if required, they will report delinquent patients to credit bureaus if they refuse to settle. They use tools like skip tracing and data scrubbing for improved performance. Since debt collectors are on the phone all day long, they know every tactic to get paid.
We speak to business owners and other decision-makers all the time when it comes to debt collections and there is one question they ask repeatedly. Are there any warning signs a customer is not going to pay? And the answer is a definitive yes! There are unquestionably signs that a customer is not going to pay and we have assembled these below. And while that is not always the case, our experts have found these are the more apparent signs of a customer not paying you in the future.
Sign up to get articles personalized to your interests!
Creditor Collections Today brings together the best content for creditors and collection professionals from the widest variety of industry thought leaders.
We speak to business owners and other decision-makers all the time when it comes to debt collections and there is one question they ask repeatedly. Are there any warning signs a customer is not going to pay? And the answer is a definitive yes! There are unquestionably signs that a customer is not going to pay and we have assembled these below. And while that is not always the case, our experts have found these are the more apparent signs of a customer not paying you in the future.
When it comes to dealing with B2B clients, it's important to approach any potentially negative situation with a proactive mindset. When you understand why clients may ask for more than your agreement, you can better anticipate and prepare for potential roadblocks. Whether it's negotiating with clients to find a mutually beneficial solution or knowing when it's time to end the relationship, there are strategies you can use to ensure a successful project outcome.
Residents living in the Southern states are more likely to have unpaid medical debts, but are also more likely to benefit from recent changes to credit reporting guidelines regarding medical debts, according to a report issued this week by the Consumer Financial Protection Bureau.
Minimizing student dropout rates from colleges requires a multi-faceted approach, as the factors contributing to student dropout are diverse and often interconnected. Implementing these strategies requires a concerted effort from educators, administrators, policy-makers, and students themselves. Here are some strategies that can be employed: Early Intervention and Monitoring : Implement early warning systems to identify students at risk of dropping out.
Today, the Consumer Financial Protection Bureau (CFPB) released its annual report on the top financial concerns facing military families. The report highlights the growth of digital payment app usage in the servicemember community, the unique risks to servicemembers from these services, and the potential abuse from bad actors.
The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.
The COVID-19 pandemic has had a dramatic and unprecedented impact on the commercial real estate market, requiring landlords and tenants to rethink their traditional lease clauses. While the post-COVID landscape is still uncertain and may take some time to fully recover, there are a few key lease clauses that should be included in every new or renewed commercial lease agreement.
As expected, a collection law firm that has been fighting a Civil Investigative Demand from the Consumer Financial Protection Bureau for five years has submitted a petition to the Supreme Court to hear arguments in its case, positing that the funding structure of the agency violates the Appropriations Clause of the Constitution and renders the […]
Medical debt default can significantly impact an individual’s credit score. Here are some points to consider regarding the impact of medical debt default on the patient’s credit scores: Reporting to Credit Bureaus : When a medical debt goes unpaid for an extended period, the healthcare provider may send the account to a collection agency.
In Notice 2022-59 the Internal Revenue Service set forth the PCORI amount imposed on insured and self-funded health plans for policy and plan years that end on or after October 1, 2022, and before October 1, 2023. Background The Patient-Centered Outcomes Research Institute (PCORI) fee is used to partially fund the Patient-Centered Outcomes Research Institute which was implemented as part of the Patient Protection and Affordable Care Act.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
The Consumer Financial Protection Bureau (CFPB) today issued two new reports on the financial opportunities and challenges facing Southern communities.
In advance of a webinar I am hosting next week on the topic of “What’s the Next New Channel?” comes news that a technology company called Credgenics has released a WhatsApp-based two-way chat platform for debt collectors.
Dentists can employ various strategies to overcome competition and market saturation in order to grow and sustain their practice. Here are some strategies that dentists can consider: Differentiation : Differentiate your practice from competitors by offering unique services, adopting advanced technologies, or focusing on specialized treatments. Build a Strong Online Presence : A well-designed website and social media engagement can help attract new patients.
Last week, the Ninth Circuit Court of Appeals affirmed a lower court’s denial of preliminary injunctive relief to plaintiffs challenging Nevada Senate Bill 248 (S.B. 248), which places new restrictions on the collection of consumer medical debt. In doing so, the court found the bill neither ran afoul of the First Amendment, nor was preempted by the federal Fair Debt Collection Practices Act (FDCPA) or Fair Credit Reporting Act (FCRA).
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
SB 1718 , amending, among other Chapters, Chapter 448, Florida Statutes (labor regulations) , was recently signed into law by Governor DeSantis and introduces several amendments to the state-regulated immigration laws that impact Florida employers. This blog post provides an analysis of the key provisions within the bill that are likely to affect any employer who employs an immigrant workforce.
COLLECTOR FACING CLASS-ACTION FOR NOT RESPONDING TO VALIDATION REQUEST IN SPANISH COLLECTION LAW FIRM FIGHTING CFPB CID FILES PETITION WITH SUPREME COURT CFPB REPORTS HIGHLIGHT COLLECTION PROBLEMS FACING SOUTHERNERS TECH COMPANY RELEASES WHATSAPP-BASED CHAT PLATFORM FOR COLLECTORS EMPIRE CREDIT PARTNERS WITH SKIT.
Collection agency letters can impact debtors, depending on factors such as the debtor’s financial situation, emotional state, and knowledge of their rights and responsibilities. Here are some potential impacts: Stress and Anxiety : Receiving a letter from a collection agency can cause significant stress and anxiety for debtors. Many people may already be struggling financially, and knowing that a debt has reached the collections stage can exacerbate their emotional distress.
Today the U.S. Supreme Court issued a 5-4 decision in Coinbase, Inc. v. Bielski , holding that a district court must stay its proceedings while an interlocutory appeal on the question of arbitrability is pending. The decision resolves a circuit split on the question of whether such a stay is mandatory or discretionary. Justice Kavanaugh authored the majority opinion, joined by Chief Justice Roberts and Justices Alito, Gorsuch, and Barrett.
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
Home Blog Feed test Is Hyper-Personalization a Game Changer for Fraud Management? Done right, hyper-personalization is the key to some major challenges faced by fraud departments, transforming customer experience and fraud controls Wed, 03/08/2023 - 22:14 jessica shortt by Matt Cox Vice President and General Manager, EMEA expand_less Back to top Fri, 06/23/2023 - 10:50 Over the past decade, personalisation has been the holy grail at key touch points in the customer lifecycle.
EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?
The impact of a debt collector’s call on the debtor can be multifaceted and can affect various aspects of the debtor’s life. Here are some of the potential impacts: Stress and Anxiety : One of the most immediate impacts of a debt collector’s call is the increase in stress and anxiety. Debtors may feel embarrassed, worried, or even scared when contacted by a debt collector.
For a while now, alternate domain extensions have been available, beyond the traditional.com. Of particular interest to attorneys is that.law and.lawyer have been available for a little while now ; and now,esq is available. That’s more inline with the.attorney extension – also available. One of the advantages of buying new domain extensions is getting access to basic domain names that have long been unavailable under the traditional.com formation.
What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv
Input your email to sign up, or if you already have an account, log in here!
Enter your email address to reset your password. A temporary password will be e‑mailed to you.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
130 
Let's personalize your content