November, 2022

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What to Say When Collecting Past Due Invoices

Enterprise Recovery

When it's your job to collect past-due invoices, what you say matters. And what you say will depend on your state of mind when you type the email or get on the phone.

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Contact Center Wages Have Peaked and Will Finally Start to Normalize in 2023: Report

Account Recovery

Companies nationwide in the accounts receivable management industry have felt the pinch in their wallets during the past two years thanks to rising wages being paid to collection agents, customer service representatives, and other contact center workers.

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“What is the absolute most you can pay today?”

Collect More

“What is the absolute most you can pay today?” ” Our favourite question, bar none. If this nugget of gold isn’t in your collection repertoire, then you could be missing out on hundreds, if not thousands of dollars. When a debtor tells us they’ll pay it next week, we ask this question. When they say they can’t pay the full amount today, we ask this question. When they say they need a payment plan, we ask this question.

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Breaking Barriers in Debt Collections

American Profit

By Angela: The perception of debt collections has changed dramatically in recent years. For many years the public had an image of collection agencies that just focused on collecting money. At one point or another, before I got into this industry, I had those types of feelings too.

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Lynnette Khalfani-Cox, The Money Coach, is here to give you insights into the consumer mindset along with proven strategies for nurturing trust and client-building in underserved markets.

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No Surprises Act Stops 9M Bills, But Disputes Piling Up as Legal Challenges Continue

Account Recovery

More Trending

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Worst sectors for late payment in 2022 named and shamed

UK debt collections

The worst sectors for late payment are named and shamed in new ports. The reports looks at the late payment practices of different business sectors in 2022.

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TrueAccord Joins the Visa Fintech Partner Connect Program

True Accord

LENEXA, Kan., 8, 2022 — TrueAccord Corp , a debt collection company using machine learning-powered digital recovery solutions to improve consumer experience, today announced it joined the Visa Fintech Partner Connect program.

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Can Bankruptcy Discharge my Student Loans?

Debt Free Colorado

Are my Student Loan Debts Dischargeable in Bankruptcy? We’ve got great news for you! Student-loan holders now have a new path to freeing their debt through bankruptcy! If you’ve been worrying about how you can pay off your debts, read on to know if this applies to you!

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Why it’s important for collection agencies to share what they do

American Profit

There is a lot of important work done by reputable and professional debt collectors daily in this country. This work helps the overall economy, consumers that may be struggling with ongoing debt, and small businesses struggling to meet payroll and other expenses.

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Successful Change Management with Enterprise Risk Management

Speaker: William Hord, Vice President of ERM Services

Join us as we discuss the various tangents of data and the change management process that will help you make better risk-based business decisions to save time and money for your organization.

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Appeals Court Vacates Dismissal of TCPA Class Action, Remands Case to Determine Standing

Account Recovery

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Assignment of Benefits Under Florida Law: Businesses and Insurers Beware

Jimerson Firm

Florida’s assignment of benefits statute affects homeowners and businesses alike, and both parties should proceed with caution when dealing with an assignment of benefits agreement.

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Common confusion between Chapter 7 and Chapter 13 bankruptcy

Roths Child Law

People who have too much debt and can’t make payments often declare bankruptcy to help relieve them of their financial obligations. This often saves debtors from the long-term damages and consequences of unpaid debt. Otherwise, too much debt can hamper the ability to take on loans.

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Court of Appeals gives big win for commercial debt collection efforts

Collections Law

Getting payment on late debt is not always an easy task. Thankfully, businesses do not need to go through this process on their own. Business owners can work with legal counsel to help locate and collect that money. At the Law Offices of Alan M.

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How Preparation and Strategy Can Be Used to Fight and Defeat Any Ransomware Attack

Speaker: Karl Camilleri, Cloud Services Product Manager at phoenixNAP

Through a detailed analysis of major attacks and their consequences, Karl Camilleri, Cloud Services Product Manager at phoenixNAP, will discuss the state of ransomware and future predictions, as well as provide best practices for attack prevention and recovery.

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CFPB Takes Action Against Carrington Mortgage for Cheating Homeowners out of CARES Act Rights

Consumer Finance

Company wrongly charged fees and inaccurately reported homeowner credit information despite pandemic-era housing protections. Press release Credit reports and scores Mortgage servicing Enforcement

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4 consumer myths about debt collections DEBUNKED

American Profit

To say there is endless misinformation about debt collections in the media and on the Internet would be a vast understatement.

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Daily Digest – November 30. Judge Denies MTD in FDCPA Case Over Misreported Debt; Appeals Court Vacates Dismissal of TCPA Class Action

Account Recovery

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That's Refreshing: When Did You Last Revise Your Law Firm Templates?

NCBA Law Practice Management Blog

It’s hard enough running a law firm, without having to schedule time and effort to revise the templates you use in your law practice. So, most lawyers don’t take the time to do it at all. Or, they only update their templates when there has been a major statutory change.

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Mandatory COVID Vaccination Policy Template

The federal government is developing a rule requiring employers with more than 100 employees ensure their workers are vaccinated or produce a negative COVID test weekly before entering the workplace. So, what can your organization do to prepare? Get Paycor’s COVID Vaccination Policy Template to help communicate important details to your employees.

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Wells Fargo, Back in the Hot Seat, Could Face Over $1B in Fines

Nerd Wallet

Wells Fargo appears to be back in the crosshairs of federal regulators, with Bloomberg reporting this month that the bank is expected to be fined more than $1 billion by the Consumer Financial Protection Bureau to settle investigations into its business practices.

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B2B Sales & Marketing Tips to End the Year Strong

Enterprise Recovery

While we typically write about the end-of-the-year processes for accounts receivable , year-end brings about its own stress for the sales and marketing teams. With quotas to meet and budgets to assess, the challenges can weigh on even the most seasoned professional.

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CFPB Reports Highlight Problems with Tenant Background Checks

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) issued two reports on the tenant background check industry. Press release Tenant screening Research Consumer complaints

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Will a Bankruptcy Trustee Contact My Employer?

Sawin & Shea

Bankruptcy is sometimes the best solution for those struggling with overwhelming debt. But tragically, many people decide not to file because they feel ashamed about their financial situations.

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Judge Grants MSJ For Plaintiff in FDCPA Case Over Disputed Debt Not Being Reported Soon Enough

Account Recovery

If you are furnishing information to credit reporting agencies — especially within the Seventh Circuit — you better make sure that you haven’t received any disputes in the day or two prior to submitting updates to the CRAs.

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Crypto Company FTX Files Massive Bankruptcy in Delaware

PBWT

Another domino has fallen. Earlier this year, we wrote about the challenges facing the crypto industry that resulted in the bankruptcy filings of Three Arrows Capital, Celsius Network, and Voyager Digital.

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Despite New Law, Consumers Feel Ambushed by Surprise Medical Bills

Nerd Wallet

The No Surprises Act, billed as protection for patients against surprise medical bills, took effect on New Year’s Day 2022.

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How to Create and Measure an Omnichannel Strategy in Debt Collection

PDC Flow

Creating a digital omnichannel strategy for debt collection is essential for the future. Technology is readily available and there are compliant ways to use it to better connect with consumers. How do you know what you’re planning (or what you’ve already set up) is working as well as it could?

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CFPB Publishes New Bulletin Analyzing Rise in Crypto-Asset Complaints

Consumer Finance

“Pig butchering” and other scams lead list of crypto-asset complaints. Press release

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Does Bankruptcy Clear Lawsuit Debt?

Sawin & Shea

Both being sued by a creditor and bankruptcy can feel like scary situations, but rest assured, filing for bankruptcy can help. Once bankruptcy is filed, whether it’s under Chapter 7 or Chapter 13 , an automatic stay prevents debt collectors from taking further legal action.