September, 2022

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The Many Hats of a Collections Specialist

American Profit Recovery

By Delaney: One thing I did not consider when applying as a Collections Specialist is just how many ‘hats’ I’d come to wear in this role. We work with a variety of clients – dental offices, lawncare services, banks, veterinarians, restoration companies, and medical laboratories – just to name a few. The longer I have been with American Profit Recovery, the more I have grown familiar with the assortment of different industries that we recover funds for.

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Compliance & Collections: 22 Essential Terms to Know

True Accord

The world of regulatory compliance can be a complicated place, especially when it comes to debt collection. It can be tricky for non-security and compliance professionals. To help quickly get you up to speed on what auditors are referring to, we’ve put together a glossary, covering some of the most important compliance terms and acronyms. Action Plan: A plan to identify and facilitate remediation steps of current operating practices.

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Consumer Debt vs. Non Consumer Debt

Sawin & Shea

When filing Chapter 7 or Chapter 13 bankruptcy, it’s critical to understand the difference between consumer debt and non-consumer debt. Your consumer and non-consumer debts impact your ability to file Chapter 7 bankruptcy, and your debt types also determine what’s protected by an automatic stay when filing Chapter 13 bankruptcy. If you’re considering filing Chapter 7 or Chapter 13 bankruptcy, consider enlisting the help of skilled bankruptcy attorneys.

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How Does Accounts Receivable Increase Collections?

Enterprise Recovery

If your organization is facing slow cash flow, accounts receivable management may be the problem. Every invoice starts in accounts receivable so it's important to manage the procedures to reduce delinquent payments. Let's look at some efficient A/R practices to get you paid. How does accounts receivable increase collections?

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Your Accounting Expertise Will Only Get You So Far: The New Way To Lead

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

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What to Do If Your Tenant Is Bankrupt

PBWT

On September 15, President Biden announced a tentative deal with unions representing tens of thousands of railroad workers that helped narrowly avoid a strike that threatened to devastate the country’s delicate supply chains that have been strained since the beginning of the pandemic. Now the country awaits the outcome of the union member votes (which we may not know until mid-November), but even if the members approve the deal, the retail sector will still face empty shelves, job vacancie

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I don’t think my business can afford to use a collection agency-Now what?

American Profit Recovery

Hold on… not so fast! Before your business decides it’s not a good idea to use a collection agency or you simply cannot afford it, we have a few pieces of advice you should consider before shutting the door on getting third-party help. There is much more to consider before you decide not to use a collection agency to improve your cash flow. If you have customers that continue to pay late, customers that don’t pay at all or both, check out our reasons to seriously consider getting hel

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CFPB Orders Regions Bank to Pay $191 Million for Illegal Surprise Overdraft Fees

Consumer Finance

Repeat offender will refund at least $141 million to customers and pay $50 million penalty.

Banks 145
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4 Things You Should Know About Working After You Turn 65

Nerd Wallet

The investing information provided on this page is for educational purposes only. NerdWallet does not offer advisory or brokerage services, nor does it recommend or advise investors to buy or sell particular stocks, securities or other investments. Continuing to work past the traditional retirement age gives many the opportunity to add more money to their nest.

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How to Stop Wasting Time in Your Business

Enterprise Recovery

Businesses have had to run leaner in recent years - something that startups know all about. A lean business is one that maximizes value with its resources and minimizes waste. People, money, and time are the most valuable resources in organizations. Maximizing time saves money and encourages your workforce to feel as if they're giving their best to their jobs.

Startups 197
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The Hidden Science Behind Why Finance Teams Resist Change—And How to Fix It

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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New SDNY Decision on Administrative Priority for Executory Contracts

PBWT

To encourage parties to transact with debtors in bankruptcy, the Bankruptcy Code in corporate bankruptcies provides highest priority to “administrative expenses,” which include “the actual, necessary costs and expenses of preserving the estate.” 11 U.S.C. § 503(b); id. § 507(a)(2). Section 365 of the Bankruptcy Code permits the assumption or rejection of any executory contract—a contract in which the parties have ongoing duties of performance to each other

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House Resolution Calls for Ban on Sale of Utility Debts, Restrictions on Credit Reporting

Account Recovery

Buried inside a resolution introduced last week in the House of Representatives that seeks to codify that access to utilities, such as heat, water, and electricity are human rights is language that would ban the sale of uncollected household debt to collection agencies and filing “adverse” reports with credit reporting agencies, among other provisions.

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Reasons why now is a good time to review your accounts receivables

American Profit Recovery

Your accounts receivables never sleep and it’s always a great time to review your procedures and make any adjustments necessary. After all, the health of your business depends on it. And as we approach the last quarter of 2022, it’s a smart idea to take a pause and conduct a thorough review of all your accounts receivable procedures including how you handle late and non-paying customers.

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CFPB Study Details the Rapid Growth of “Buy Now, Pay Later” Lending

Consumer Finance

Business model relies on data collection, and loans serve as close substitute for credit cards.

Loans 138
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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Airbnb Hosts Are Sick of Airbnb, Too

Nerd Wallet

Disgruntled Airbnb guests are taking to Twitter and TikTok to vent about everything from cleaning fees to misleading listings. But they aren’t the only ones with complaints: Airbnb hosts themselves have become increasingly disillusioned with the platform and its disrespectful guests. On message boards and Facebook groups, hosts are sharing their own challenges and horror.

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Enterprise Recovery obtains CLLA Certified Agency Status

Enterprise Recovery

Enterprise Recovery LLC was introduced in 2016 in response to our business clients' requests for industry-focused commercial debt collection. Since then, our company has vowed to help our clients recover bad debt, increase accounts receivable collections and review any potential legal action against their customers. We take this job very seriously and promise to adhere to the strictest standards and regulations to protect our clients.

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Patchwork of Compliance Regulations

True Accord

Anyone working in the collections space should be familiar with the federal Fair Debt Collection Practices Act (“FDCPA”) and its regulation, Regulation F; but did you know that there are multiple debt collection laws and regulations at the state and local level too? State and local laws and regulations often mirror aspects of the FDCPA, however, there are a handful which are remarkably different from the FDCPA.

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New Trend Accusing Collectors of Ignoring Cease Communication Requests

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call … The post New Trend Accusing Collectors of Ignoring Cease Communication Requests appeared first on AccountsRecovery.net.

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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Professional development is a cornerstone here

American Profit Recovery

By Sabrine: Employees may not be comfortable asking questions or asking for advice from their peers because of the environment they are working in. Luckily here at American Profit Recovery, it’s unlikely to be the case because we provide professional development opportunities on a consistent basis. Once a week, we hold a meeting called “Best Practices,” hosted by our top debt collection professionals, work team leads, and management.

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CFPB Report Details Family Finances and Debt in Rural Appalachia

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) has issued the first in a series of reports focusing on the finances of consumers living in rural areas. Today’s report focuses on rural Appalachians, who tend to earn less than consumers in other rural areas and have higher rates of subprime credit. In particular, medical debt collections are a much more prevalent issue among rural Appalachians, and consumers with medical debt collections often experience difficulties making ends meet on other fin

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Home Prices Might Drop but Won’t Crash: What Buyers Should Know

Nerd Wallet

Some would-be home buyers are rooting for a full-on housing market crash because prices have zoomed so far past the point of affordability. Please “crash faster so I might be able to own my own place one day,” a Twitter user pleaded. Another user tweeted, “Let’s hope there’s a housing market crash so people have. Holden Lewis writes for NerdWallet. Email: hlewis@nerdwallet.com.

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Protect Your Business with These B2B Contract Terms

Enterprise Recovery

When selling your goods and services to another business, it's wise for both parties to sign a legally-binding agreement. This agreement will set expectations for both parties as well as provide proof of the arrangement if one of the parties doesn't come through. A contract is an invaluable record that you and your business client are willingly working together.

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Outsourcing Vs. In-House: The Ultimate Battle For Better Collections

Speaker: Susan Richards

Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.

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OCC Closely Watches as Banks and Fintech Partner

Troutman Sanders

On September 6, Acting Comptroller of the Currency Michael Hsu warned that fintech and big techs partnerships and their forays into payment and lending could lead to increased risk for the banking industry. “My sense is that we are still in the early stages of a significant shift in how banking services are going to be provided in the future.” A copy of his remarks, made at the Clearing House Association and Bank Policy Institute’s Annual Conference , can be found here.

Banks 98
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Not Reading Collection Letter Leads Judge to Remand FDCPA Case Back to State Court

Account Recovery

The threshold for establishing that you suffered a concrete injury in violation of the Fair Debt Collection Practices Act upon receiving a collection letter may be higher than its ever been for a plaintiff, but I think everyone can agree that claiming you did not even appear to read it is going to cause problems … The post Not Reading Collection Letter Leads Judge to Remand FDCPA Case Back to State Court appeared first on AccountsRecovery.net.

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What Makes an Effective Compliance Strategy for Collections?

True Accord

Creating an effective compliance strategy is a crucial component of a business’s chance of success. Debt collection is highly regulated and must adhere to different regulations and laws like the FDCPA, Regulation F, and unique state laws—including regulations that may not be specifically focused on debt collection but still apply to the practice. Noncompliance with laws and regulations that govern or even parallel an industry can result in unhappy customers, litigation, reputational risks and/or

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CFPB Sues MoneyLion for Overcharging Servicemembers and Trapping Consumers in Costly Memberships

Consumer Finance

The online lender allegedly required customers to pay hefty fees to access loans and often refused to cancel memberships.

Lender 119
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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.