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HHS Issues NPRM to Amend HIPAA’s Privacy Rule

Account Recovery

The Department of Health and Human Services’ Office of Civil Rights has issued a Notice of Proposed Rulemaking that would amend the Health Insurance Portability and Accountability (HIPAA) Act’s Privacy Rule to, among other things, reduce the regulatory burden on the healthcare industry.

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Chatbots for Customer Service – Data Privacy Issues

Nexa Collect

Data Privacy Concerns : Chatbots collect and store large amounts of customer data. Legal and Compliance Issues : The use of chatbots can sometimes raise legal concerns, especially when they are used to provide advice or information in regulated industries like finance or healthcare.

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How To Win Healthcare Outsourcing Business During COVID-19

PDC Flow

In 2019, an article from NPR covered healthcare outsourcing for collections, the practice of hospitals suing patients and the financial strain it may cause. Since the pandemic, there have been several more news stories on healthcare collection tactics, bringing up the ethics of whether or not they should be taking place. .

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California Passes Suite Of New Privacy Laws

Collection Industry News

California continues to be at the vanguard of privacy protection. On October 11, 2021 California’s Governor Newsom signed several bills addressing privacy and data security. AB 694 , which adds technical and non-substantive changes to the California Privacy Rights Act. Source: site.

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How a Medical Collection Agency works?

Nexa Collect

These debts can be unpaid hospital bills, doctor’s office fees, or any other expenses related to healthcare that a patient has not paid. Patients can avoid having their medical debts sent to collection agencies, such as setting up payment plans with healthcare providers or applying for financial assistance programs.

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Managing Remote Staff in Healthcare Collections Long-Term

PDC Flow

Now, healthcare collections and other accounts receivable businesses are starting to realize that managing remote staff may be a long term necessity. . No one knows how long the Coronavirus pandemic will last or what the future of healthcare AR will look like when it has passed.

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How to become HIPAA Compliant: Patient data security

Nexa Collect

Health care providers, health plans such as insurers and HMOs, healthcare clearing-houses and any business entities using and disclosing “ individually identifiable health information ” during claims processing, billing, data analysis, and other operations, are governed by the HIPAA Privacy Rule.