Sat.Dec 02, 2023 - Fri.Dec 08, 2023

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Collections Industry Increasing Communications Channels, Diversifying Areas of Business

Account Recovery

New report from TransUnion and Datos Insights also finds 60% of third-party collections companies on the path to adopting artificial intelligence to improve consumer experiences Chicago, Dec.

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Challenges for Subcontractors When It Comes to Debt Collection

FFGN COLLECT NY

A general contractor on a construction project has direct contact with the project manager, owner, or developer running the project. The connection, “privity” of contract, results in smoother communication and a higher likelihood of payment to the general contractor. The general contractor is typically the first to know of missing or late payment. This can create challenges when it comes to subcontractor debt collection.

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5 Key Debt Collection Customer Self-Service Benefits

Qualco

NPL Management: A 5-Step Roadmap to Strategic Success is the latest e-Guide to be published by Qualco UK. You can view it here. In today's regulatory environment, when it comes to collecting overdue accounts, the clear, overarching message is that the customer must be treated fairly and ethically. However, in a small number of credit businesses, the right strategies for systems and people have not been set.

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How to execute effective B2B debt collection strategies

Collections Law

Any business, no matter how large or small relies on their customers paying their bills. But over the course of doing business, there will inevitably be a customer who does not or cannot pay their bills. When that customer is another business, you may need to resort to aggressive collection techniques. At Law Offices of Alan M. Cohen & Associates LLC, our experienced collection attorneys are aggressive and relentless, ethically pursuing all manners of collection debt practices provided to us

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Building Trust with Clients: A Guide to Effective Communication

Enterprise Recovery

Effective communication is the foundation for building trust with clients. Communicating clearly and consistently shows your clients that you value their business and respect their time. Communication and trust create a positive relationship so your clients feel good about paying their invoices.

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CFPB Orders Atlantic Union Bank to Pay $6.2 Million for Illegal Overdraft Fee Harvesting

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) today took action against Atlantic Union Bank for illegally enrolling thousands of customers in checking account overdraft programs.

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Where Can I Use My FSA Card?

Payment Savvy

Paying for healthcare expenses out of pocket can be a huge burden, especially if you are dealing with a chronic illness. According to various studies, medical expenses are the leading cause of bankruptcy in the United States. But if you have an FSA card, you can use it to help cover eligible health expenses. What Is an FSA Card? A flexible spending account (FSA) card is a special debit card that allows you to pay for approved healthcare expenses using the pre-tax money you’ve contributed t

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What Is a Certificate of Deposit (CD) Rate?

Credit Corp

The information provided on this website does not, and is not intended to, act as legal, financial or credit advice. A CD rate refers to the interest someone can earn on a certificate of deposit over time. A certificate of deposit (CD) is a term deposit where funds are only accessible after a set period. A CD rate refers to the interest that a person can earn on a certificate of deposit over time.

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Judge Grants MTD in FDCPA Case Over Undated MVN

Account Recovery

It might be a ruling on standing instead of the merits of the argument, but another brick has been placed in the wall being built up around the argument that undated Model Validation Notices are in violation of the Fair Debt Collection Practices Act.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Data Breach Class Actions: Analyzing Standing for Future Injuries-in-Fact (Part 1)

Jimerson Firm

By Brandon C. Meadows, Esq. & Ty Robare, Law Clerk Businesses regularly store the data of customers and clients, whether through transactions or regular recordkeeping practices. When businesses hold onto this data, they are obligated to protect it from falling into the hands of unauthorized parties. In the digital age, though, the menace of data breaches looms large, often leaving a trail of individuals grappling with the loss or compromise of their personal information.

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Where Can I Use My HSA Card? Your Comprehensive Guide To Maximizing HSA Benefits

Payment Savvy

Whether you’re a new HSA cardholder or looking to get more from your existing account, knowing where and how to use your card is key to maximizing its benefits. In this guide, we’ll clarify as to where your HSA card will be accepted — both at brick-and-mortar establishments and during online shopping. We will also talk about which expenses cannot be covered by your HSA card and offer you some helpful tips to manage your transactions.

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Dodgy Lettings Agent convicted of stealing £128k from Landlords

UK debt collections

A dodgy lettings agent stole over £128,000 which should have gone to landlord clients – and with it she funded an affair with her personal trainer. Joanne Barker ran the Rochdale-based Barton Kendall agency with her husband Paul and other directors. The Daily Mail reports that from 2014 to 2018 Barker diverted money from the firm’s client account into her own personal bank account.

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Judge Grants MTD in FDCPA Case Over Phone Call Volume

Account Recovery

A District Court judge in New Jersey has ruled that placing 16 calls during a 30-day period is not enough to rise to the level of abusive or harassing behavior under the Fair Debt Collection Practices Act and has granted the defendant’s motion to dismiss.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

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Can You Change A Company Name During Administration?

Hudson Weir

There are lots of reasons to change the company name but people often ask us if you can do it during administration. The purpose of administration is to try rescuing the company. It’s an insolvency procedure for securing control when creditors are set to take action against the company. With a total of 2,315 in October 2023, the number of insolvencies was 18% higher than for the same month in 2022, according to The Insolvency Service.

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Can I Use HSA For Prescriptions?

Payment Savvy

Navigating the nuances of Health Savings Accounts (HSAs) can often feel daunting, especially when it comes to understanding what expenses are covered. One common query many HSA holders have is whether their account can be used for prescriptions — a vital component of healthcare for countless individuals. This article’s aim is to explain the use of HSA funds for prescription medications, offering clarity and guidance on how you can utilize this financial resource effectively.

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Number of Overdue invoices in Wales drops by 42%

UK debt collections

The number of overdue invoices being paid after their due date in Wales dropped 42% in October 2023 when compared to the same period in 2022. This statistic is according to new research from R3 , the UK’s insolvency and restructuring trade body. R3’s analysis of data provided by Creditsafe shows that overdue invoice numbers in Wales have fallen from 245,759 in October 2022 to 142,266 in October of this year – a drop of 42.1%.

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Daily Digest – December 7. Getting to Know Syntheia Nagel of Cedar Financial; Judge Grants Default Judgment for Plaintiff in FDCPA Case After Defendant Abandons Settlement

Account Recovery

Getting to Know Syntheia Nagel of Cedar Financial Judge Grants Default Judgment for Plaintiff in FDCPA Case After Defendant Abandons Settlement Judge Grants MTD in FDCPA Case Over Phone Call Volume Collection Operation to Pay $10k Fine for Operating in CT Without Proper License Collections Industry Increasing Communications Channels, Diversifying Areas of Business WORTH NOTING: […]

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

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Online Tracking Case Dismissed by Ninth Circuit Holding that Online Purchase Does Not Subject Web-Based Payment Processing Platform to Personal Jurisdiction in California

Troutman Sanders

In a case of first impression, the U.S. Court of Appeals for the Ninth Circuit was tasked with determining whether the alleged extracting and retaining of consumer data and tracking of customers using an online payment platform exposes defendants to personal jurisdiction in the state where an online purchase was made. The court concluded it does not.

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Protecting Yourself Within Your Franchise

Jimerson Firm

Getting Started with a Franchise There are many advantages to buying into an established franchise. Oftentimes, they are an established company with a well-known name and brand, and they have established best practices and a network of consistent business with a steady customer base. In other words, much of the legwork that starting a business from scratch entails has already been done, which can be very appealing for someone who wants more of a turnkey business to call their own.

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Local Scottish Councils advise of huge bankruptcy threat

UK debt collections

Local Scottish Councils are at risk of bankruptcy if funding from the Scottish government is not improved, council leaders have said. Cosla issued the warning in a briefing paper ahead of the Scottish budget on 19 December. The local government body said Local Scottish councils need nearly £14.4bn in the budget just to “stand still” The Scottish government said it had given councils a real-terms increase of £376m, or 3%, this year.

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MCA Collection Agency Turns to Skit.ai To Automate Thousands of Collection Calls Per Day with Voice AI

Account Recovery

The Missouri-based collection agency has chosen Conversational Voice AI to address account penetration amidst staffing challenges. NEW YORK, NY (December 7, 2023) – Skit.ai, the leading provider of conversational Voice AI solutions, announced today its partnership with MCA Collection Agency, a Missouri-based third-party collection agency primarily focused on healthcare collections.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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Judge Dismisses FDCPA Case Alleging Violations Based on Undated Model Validation Notice

Troutman Sanders

On November 20, a judge for the Southern District of New York granted a motion to dismiss a Fair Debt Collection Practices Act (FDCPA) class-action holding that a simple lack of a date on a model validation notice did not amount to a violation of the statute because it was not confusing to the least sophisticated consumer. In Loeffler v. Fleming , the model validation notice at issue included an itemization table, which informed the plaintiff that: “As of April 20, 2020, you owe $9,971.23… Total

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Regular Show: Client Maintenance Plans Are Picking Up Steam with Law Firms

NCBA Law Practice Management Blog

As law firms (slowly) try to dig out from under the hourly billing model (trap?), a new sort of approach is starting to gain some ground. It’s kind of like a legal insurance policy, and it allows law firms to acquire recurring revenue. ‘Client maintenance plans’ are mostly being used by estate planning and elderlaw attorneys, at this stage – but, the model could also potentially be adopted by firms in other practice areas.

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Challenges for Subcontractors When It Comes to New York Debt Collection

FFGN COLLECT NY

A general contractor on a construction project has direct contact with the project manager, owner, or developer running the project. The connection, “privity” of contract, results in smoother communication and a higher likelihood of payment to the general contractor. The general contractor is typically the first to know of missing or late payment. This can create challenges when it comes to subcontractor debt collection.

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Student Loan Borrower Bill of Rights Introduced in Senate

Account Recovery

A bill has been introduced in the Senate to create a student loan borrower bill of rights, which would limit the circumstances in which late fees can be applied, prohibit the use of mandatory arbitration provisions, and force servicers to create units that are dedicated to keeping at-risk borrowers from defaulting, among other requirements.

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.