Sat.Dec 16, 2023 - Fri.Dec 22, 2023

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Hiring a Commercial Debt Collection Agency – the 2024 Guide

Taurus Collect

In the dynamic world of business, maintaining a steady cash flow can be a challenge, particularly when clients fail to settle their debts on time. This is where a commercial debt collection agency comes into play. One of the key trends in this industry is the ‘no collection no fee debt collection’ approach, a cost-effective solution for businesses grappling with unpaid debts.

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Are Things Good or Bad?

Account Recovery

Normally, companies in the accounts receivable management industry are like a school of fish — they all move in the same direction at the same time. When things are good, they are good for everyone. When things are bad, everyone suffers.

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Bonded Mechanics’ Lien Role in NY Debt Collection

FFGN COLLECT NY

Having not been paid by your client, you filed a mechanics’ lien, liening underlying property to protect your right to payment. However, the mechanics’ lien you filed was bonded. What does that mean for you as far as collecting a debt in New York goes? What next steps should you take? To remove the lien from the underlying property, the general contractor, owner or another purchased a surety bond to “bond off the lien.

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CFPB Report Highlights Consumer Experiences with Overdraft and NSF Fees

Troutman Sanders

On December 19th, the Consumer Financial Protection Bureau (CFPB or Bureau) issued a report highlighting consumers’ experiences with overdraft and nonsufficient funds (NSF) fees. The report found that roughly a quarter of consumers are still being charged these fees despite the CFPB’s hostility towards so called “junk fees,” which has led many banks and credit unions to eliminate such fees.

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Your Accounting Expertise Will Only Get You So Far: The New Way To Lead

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

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CFPB Orders U.S. Bank to Pay $21 Million for Illegal Conduct During COVID-19 Pandemic

Consumer Finance

The Consumer Financial Protection Bureau ordered U.S. Bank to pay nearly $21 million for keeping consumers from accessing unemployment benefits during the COVID-19 pandemic.

Banks 144

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The Best Ways to Loan Money to Friends and Family

Credit Corp

Has a friend or family member asked you for a loan? This can be a difficult situation. On one hand, you likely want to help them out. On the other hand, you don’t want to be out the money or put a strain on the relationship. The trick is to know how to loan money the right way. Before you agree to loan any money to a friend or family member, think about how reliable they are.

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Amici Argue for Narrow Interpretation of National Bank Act Preemption

Troutman Sanders

A group of non-profit consumer advocacy organizations, the Conference of State Bank Supervisors, and the American Association of Residential Mortgage Regulators filed two separate briefs asking the U.S. Supreme Court to overturn a Second Circuit decision holding that New York’s escrow interest law is preempted by the National Bank Act (NBA) under the “ordinary legal principles of pre-emption.

Banks 59
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CFPB and Justice Department Sue Developer and Lender Colony Ridge for Bait-and-Switch Land Sales and Predatory Financing

Consumer Finance

The Consumer Financial Protection Bureau and the Justice Department sued Colony Ridge for operating an illegal land sales scheme and targeting Hispanic borrowers.

Lender 139
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Calif. Hospital to Forgive All Debts Incurred During COVID

Account Recovery

A healthcare provider in California has announced it is going to forgive the unpaid medical debts for all of its patients that was incurred during the first three years COVID-19 pandemic. By the Numbers: About 29,000 patients will have their medical debts wiped clean, according to the report. Those patients owed a combined $40.

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The Hidden Science Behind Why Finance Teams Resist Change—And How to Fix It

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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Welsh MP calls for tighter Debt Collection regulations in Wales

UK debt collections

A Welsh MP, Labour’s Jack Sargeant has led a debate in the Welsh Parliament calling for greater regulation of debt collectors in Wales. The Alyn and Deeside MS brought forward the proposal after The Times exposed British Gas debt collectors joking as they forced their way into the homes of vulnerable customers. He said: “And the more I read about the behaviour of debt collectors and bailiffs, the more determined I became to do something.

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It’s Not Me, It’s You: Website Design Is for the Consumer

NCBA Law Practice Management Blog

I was talking to a business owner the other day, and he was reluctant to design a website. He doesn’t want the focus to be o n him. He wants everything to be about the client s he serves. Now, this person was not a lawyer; but, I also hear this sentiment from lawyers regularly, as well. They believe that their websites have to focus on them, in order to be compelling to legal consumers.

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CFPB Issues Report Showing Many Americans Are Surprised by Overdraft Fees

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) today issued a new report finding that many consumers are still being hit with unexpected overdraft and nonsufficient fund (NSF) fees, despite recent changes implemented by banks and credit unions that have eliminated billions of dollars in fees charged each year.

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CFPB, DOJ Sue Developer for Predatory Lending

Account Recovery

The Consumer Financial Protection Bureau yesterday announced it had filed suit against a developer and lender for operating an illegal land sale scheme and targeting Hispanic borrowers with loans they couldn’t afford, many of which ended up in foreclosure and allowed the company to repeat the process.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Welsh MP calls for tighter Debt Collection regulations in Wales

UK debt collections

A Welsh MP, Labour’s Jack Sargeant has led a debate in the Welsh Parliament calling for greater regulation of debt collectors in Wales. The Alyn and Deeside MS brought forward the proposal after The Times exposed British Gas debt collectors joking as they forced their way into the homes of vulnerable customers. He said: “And the more I read about the behaviour of debt collectors and bailiffs, the more determined I became to do something.

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Automatic Stay Timeline

Sawin & Shea

When an individual or business files for bankruptcy, an automatic stay immediately goes into effect. This stay halts most collection activities and legal actions against the filer. For debtors, the automatic stay provides critical breathing room to address financial issues under bankruptcy court protection. What is an Automatic Stay? An automatic stay refers to the legal injunction put into place upon filing for bankruptcy.

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CFPB Report Finds Many College-Sponsored Financial Products Charge High and Unusual Fees

Consumer Finance

The Consumer Financial Protection Bureau found that many college-sponsored financial products have higher fees and worse terms and conditions compared to typical market products.

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Getting to Know Ken Piatt of Arcon Credit Solutions

Account Recovery

Reading Ken Piatt’s answers, is there any doubt that he epitomizes the best advice he’s ever received — be authentic?

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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CFPB and DOJ File Lawsuit Against Housing Developer/Lender Over Targeting Hispanic Borrowers with Alleged False Statements and Predatory Loans

Troutman Sanders

On December 20, the Consumer Financial Protection Bureau (CFPB) and U.S. Department of Justice (DOJ) filed a complaint in a Texas federal court against Colony Ridge Development, LLC (Colony Ridge), its affiliates, and Loan Originator Services, a Texas mortgage company, for allegedly operating an illegal land sales scheme and targeting tens of thousands of Hispanic borrowers with false statements and predatory loans.

Loans 52
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District of Oregon Finds that Ninth Circuit’s Chennette Presumption Does Not Materially Impact Class Certification Criteria

TCPA

The United States District Court for the District of Oregon recently issued a significant opinion regarding the legal framework for certifying Do-Not-Call claims. See Mattson v. New Penn Financial LLC, 2023 WL 8452659 (D. Or. 2023).

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Statement of CFPB Director Rohit Chopra, Member, FDIC Board of Directors, on the Final Rule to Protect the FDIC Name and Logo from Bad Actors

Consumer Finance

The FDIC Board of Directors is voting on a final rule to update the framework governing official FDIC signs and advertising requirements, as well as misrepresentations related to federal deposit insurance.

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Daily Digest – December 20. Banned Collector Sentenced to 3 Years in Prison for Fraud; Regulators Fine Bank $36M for Freezing Accounts During Pandemic

Account Recovery

Banned Collector Sentenced to 3 Years in Prison for Fraud Are Things Good or Bad?

Banks 147
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Protect What Matters: Rethinking Finance Ops In A Digital World

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.

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Washington State Representatives Propose Amendments Targeting Bank Model Lending and Loan Programs Based on Tips or Memberships

Troutman Sanders

Washington now joins the list of states that have enacted or proposed legislation adopting so-called anti-evasion provisions, including legislation passed in Minnesota, discussed here , Connecticut, discussed here , Nebraska, discussed here , and proposed in Florida, discussed here. On December 5, HB 1874 was filed, which would amend the Washington Consumer Loan Act (CLA) to adopt both predominant economic interest and totality of the circumstance tests to determine the “true lender” of a loan u

Loans 52
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How to Choose the Right Debt Collection Agency in Sydney for Your Business

JMA

Choosing the right debt collection agency is a critical decision for any business in Sydney. The ability to effectively recover outstanding debts can significantly impact your financial health and business operations. However, it’s not just about recovering funds; it’s also about maintaining valuable customer relationships and upholding your business’s reputation in the process.

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CFPB y Departamento de Justicia Demandan a la Compañía Desarrolladora y Prestamista Colony Ridge por hacer Ofertas Falsas y Ofrecer Financiamiento Predatorio

Consumer Finance

CFPB y Departamento de Justicia demandan a la compañía desarrolladora y prestamista Colony Ridge por hacer ofertas falsas y ofrecer financiamiento predatorio.

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23 Companies Seeking Collection Talent

Account Recovery

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers.

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Operational Strength Starts with People: The New Rules of Finance Leadership

Speaker: Melissa Hurrington

What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv