Sat.Jul 15, 2023 - Fri.Jul 21, 2023

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Does A/R Know When to Escalate to Collections?

Enterprise Recovery

If your business is in a situation where goods or services have been provided, but your customer has failed to pay their invoice on time, it's up to your accounts receivable team to follow up. Your A/R department, however, can only do so much to ensure that your business receives the payment it deserves and maintains a healthy cash flow. It's crucial to provide a detailed process for escalating past-due invoices beyond accounts receivable to collections.

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How Voice AI and Machine Learning Redefine Call Center Controls

Troutman Sanders

Please join Troutman Pepper Partners Chris Willis and Stefanie Jackman, along with special guest Prodigal Banking Strategy Leader Scott Hamilton for a discussion about how voice AI and machine learning contribute to more efficient call center controls plus much more. Topics include: The challenges faced by call centers; The benefits of machine learning models capable of assessing calls with accuracy that often exceeds the accuracy of a human; How these machine learning models work; What banks ha

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26 Companies Seeking Collection Talent

Account Recovery

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers.

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CFPB Sues Snap Finance for Illegally Luring Americans into Expensive Financing and Bullying Borrowers Using False Threats

Consumer Finance

The CFPB sued lease-to-own finance company Snap Finance for deceiving consumers, obscuring the terms of its financing agreements, and making false threats.

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Your Accounting Expertise Will Only Get You So Far: The New Way To Lead

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

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NYC Debt Collection for Freelancers: Double Recovery

FFGN COLLECT NY

New York City affords freelance workers extra protection against unsavory employers when it comes to debt collection. New York City’s administrative code Title 20 awards double damages plus more to freelancers who meet the criteria and follow the process for filing non-payment debt collection claims. Who Benefits From Title 20? You will need to determine whether you meet the requirements to proceed under the city code to avail yourself of the recovery and additional penalty of $250 allowab

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Collector Sued for Sending Emails at Inconvenient Time

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Profit and Loss Statements for Business Planning and Growth

PDC Flow

Businesses want to make money. But how do you know if sales are good enough to keep your company profitable? There are many different financial reports organizations use to track performance. One of the most common–the profit and loss statement–lets companies: Monitor how the organization is performing and better understand profitability Assess expenses and profit trends Plan for future growth and reinvest in the business based on P&L data What is a Profit and Loss Statement?

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CFPB Report Shows Workers Face Risks from Employer-Driven Debt

Consumer Finance

The CFPB published a report highlighting the risks employer-driven debt poses to workers.

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FedNow Goes Live, Addressing Need for Speed in Banking

Troutman Sanders

The Federal Reserve (Fed) has officially launched its new instant payment service, FedNow, which aims to modernize the U.S.’s payment system. As previously discussed here and here , consumers and businesses will be able to send and receive money within seconds, at any time of the day and on any day of the year. This will eliminate the one to three days’ lag time of traditional money transfers, providing the public with more flexibility in managing their money.

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The Hidden Science Behind Why Finance Teams Resist Change—And How to Fix It

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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Judge Grants Partial MTD in FDCPA Case Over ID Theft Affidavit

Account Recovery

A District Court judge in New York has granted a defendant’s motion to partially dismiss one of the two counts against it in a Fair Debt Collection Practices Act lawsuit, ruling that the language in an identity theft affidavit that was sent to the plaintiff did not make it appear that the defendant was affiliated […]

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How Does Bankruptcy Affect Your Job and Future Credit?

Sawin & Shea

If you find yourself in an untenable financial situation, bankruptcy may be your best option. But that doesn’t mean the process isn’t stressful and overwhelming. There are many considerations. One of the things you may be most concerned about is whether it will affect your current job or future credit. Chapter 7 bankruptcy , or liquidation bankruptcy, allows you to discharge all or most of your debt.

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Joint Statement by Rohit Chopra, Director of the United States Consumer Financial Protection Bureau, and Didier Reynders, Commissioner for Justice and Consumer Protection of the European Commission

Consumer Finance

Today, Rohit Chopra, Director of the United States Consumer Financial Protection Bureau, and Didier Reynders, Commissioner for Justice and Consumer Protection of the European Commission, announced the start of an informal dialogue between the CFPB and the European Commission on a range of critical financial consumer protection issues.

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Navigating the Complexities of Member or Shareholder Expulsion

Jimerson Firm

One of the critical issues to consider when drafting or reviewing an Operating Agreement or Shareholders’ Agreement involves the terms governing expulsion of members or shareholders. Expulsion generally refers to the act of formally removing a member or shareholder from their position within the company and stripping the rights and benefits associated with membership.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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CFPB Report Spotlights Employer-Driven Debt

Account Recovery

The Consumer Financial Protection Bureau yesterday published a report spotlighting an emerging financial obligation that is stirring concern across the labor market: employer-driven debts. The report was based on information it received from consumers and advocacy groups as a result of a Request for Information it published last June.

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First Post-Facebook Appeal Makes Its Way to Supreme Court

Troutman Sanders

More than two years after the Supreme Court released its ruling in Facebook v. Duguid , confirming the meaning of automatic telephone dialing systems (ATDS) under the Telephone Consumer Protection Act (TCPA), a plaintiff has filed a petition for a writ of certiorari to the Supreme Court to challenge the Ninth Circuit’s application of the Facebook decision.

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How to Collect Past Due Rent Using a Collection Agency

Taurus Collect

Do you own a rental property business and are having difficulties collecting past-due rent from tenants? If you’ve tried every option possible to collect the money owed, it may be time to seek help from a collection agency. It can be overwhelming trying to identify which collection agency is right for your business, so we have laid out what needs to be done throughout this entire process with helpful tips on how to properly use a collection agency and manage outgoing payments.

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When will a bankruptcy discharge come off of a credit report?

Roths Child Law

People are often grateful for the relief provided by the automatic stay that the court grants when they file for bankruptcy. After all, they have probably endured aggressive collection efforts for months at the point that they file for bankruptcy and may feel anxious every time they answer the phone or go to the mailbox, to describe their situation mildly.

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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Healthcare Collection Platform Collectly Raises $29M to Help Providers Recover More

Account Recovery

In a time where the lines between healthcare and finance are increasingly blurred, one company is standing out: Collectly, a patient financial engagement software platform that announced yesterday it raised $29 million in Series A funding round led by Sapphire Ventures. This brings the company’s total capital raised to an impressive $34.1 million.

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Using Expert Witnesses in FCRA Cases

Troutman Sanders

Please join Troutman Pepper Partner Dave Gettings and colleagues Tim St. George and Jessica Lohr as they discuss the use of expert witnesses in FCRA cases. During this episode the team covers a multitude of relevant topics, including: What is an expert witness and how does an expert witness differ from a fact witness? Are expert witnesses overutilized or underutilized in FCRA cases?

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A Complete Guide to Debtor Tracing in the UK

Taurus Collect

As a business owner, knowing how to effectively manage your debtors is essential when it comes to staying on top of financial transactions. Unfortunately, the process can be a bit intimidating and overwhelming for those who don’t have much experience in this area. That’s why we’ve put together this comprehensive guide to debtor tracing in the UK – to make sure you’re up-to-date with all relevant information!

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Ninth Circuit Finds That One Text Can Cause Concrete Harm, Remands for Decision Regarding Whether Minors Can Consent

TCPA

Ever since the Supreme Court confirmed that the TCPA’s autodialer restrictions apply only to devices that generate numbers randomly or sequentially, the plaintiffs’ bar has been digging deep for new theories of liability to fill the void.

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Protect What Matters: Rethinking Finance Ops In A Digital World

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.

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Daily Digest – July 21. Collector Sued for Sending Emails at Inconvenient Time; Healthcare Collection Platform Collectly Raises $29M to Help Providers Recover More

Account Recovery

Collector Sued for Sending Emails at Inconvenient Time Healthcare Collection Platform Collectly Raises $29M to Help Providers Recover More Judge Grants Partial MTD in FDCPA Case Over ID Theft Affidavit CFPB Report Spotlights Employer-Driven Debt Williams & Fudge Announces Acquisition of RGS Financial, Expanding its Market Presence and Strengthening Client Services WORTH NOTHING: A question […]

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FTC Fines Bankrupt Crypto Services Provider Celsius $4.7B for Misrepresentations; Regulatory Agency Remains in Search for Civil Money Penalty Authority

Troutman Sanders

Deceptive advertisements, market manipulation, misappropriation of customer funds, and “Ask Me Anything (AMA)” sessions served as the catalysts of a civil enforcement action the Federal Trade Commission (FTC) recently filed against bankrupt digital asset services provider Celsius Network LLC (Celsius) and its co-founders on July 13. This is a groundbreaking move by the FTC for two reasons.

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What Is Skip Tracing in Debt Collection?

Taurus Collect

Skip tracing, also known as ‘debt collection skip-search’ or simply a ‘skip search’, is a process used by debt collectors to locate and contact those individuals who have gone to great lengths to avoid being found. It can be an incredibly effective collection tool for finding missing debtors. In this blog post, we’ll go into the basics of skip tracing in debt collection so you can gain greater insight into how these professionals try locating those who are hard to find to ultimately collec

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Rick Steinberg appointed as Co-Chair of Commercial and Business Litigation Committee

Price Meese

The Firm is proud to announce that Rick A. Steinberg has been appointed Co-Chair of the Commercial and Business Litigation Committee of the Transportation Lawyers Association. Congratulations. The post Rick Steinberg appointed as Co-Chair of Commercial and Business Litigation Committee appeared first on Price, Meese, Shulman & D’Arminio, PC.

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Operational Strength Starts with People: The New Rules of Finance Leadership

Speaker: Melissa Hurrington

What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv