Sat.Jun 17, 2023 - Fri.Jun 23, 2023

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Data Security Rules that Collection Agencies Must Follow

Nexa Collect

Debt collection agencies are subject to various data security rules and regulations to protect consumer information. I will outline some general principles and specific regulations in the United States. Remember that there might be additional state or local regulations, and laws can change over time. Fair Debt Collection Practices Act (FDCPA) : While primarily focused on the practices and behaviors of debt collectors, the FDCPA also contains provisions that protect consumers’ personal info

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See Customers Clearer with Hyper-Personalization at Scale

Fico Collections

Home Blog Feed test See Customers Clearer with Hyper-Personalization at Scale Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale Thu, 02/09/2023 - 10:57 Pawel Pasik by FICO expand_less Back to top Wed, 06/21/2023 - 12:35 As the digital landscape becomes more competitive, companies must find ways to differentiate themselves and make meaningful connections with customers.

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Navigating the future of client digital solutions

On Guard

Insights from Aon and Onguard In April 2023, Aon and Onguard held a strategic session. This was an opportunity for Aon PolicyManager Product Leader Els van Leeuwen and Onguard Managing Director Adriaan Kom to reflect on client digital solutions of today and tomorrow, as well as their personal experiences engaging with clients. They each had 3 specific questions for each other.

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New York Assembly Passes Bill Prohibiting Reporting of Medical Debts

Account Recovery

The New York legislature has passed a bill that would prohibit medical debts from being reported to credit reporting agencies, while also requiring that any collection entities which purchase or collect on medical debt are held to the same standard. The bill now proceeds to Gov. Kathy Hochul for her signature or veto.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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How a Medical Collection Agency works?

Nexa Collect

A medical collection agency will send written demands and make persistent phone calls to your patients. They will attempt to recover the maximum portion of the bill, and if required, they will report delinquent patients to credit bureaus if they refuse to settle. They use tools like skip tracing and data scrubbing for improved performance. Since debt collectors are on the phone all day long, they know every tactic to get paid.

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Is there a way to tell if my customer is not going to pay my business?

American Profit Recovery

We speak to business owners and other decision-makers all the time when it comes to debt collections and there is one question they ask repeatedly. Are there any warning signs a customer is not going to pay? And the answer is a definitive yes! There are unquestionably signs that a customer is not going to pay and we have assembled these below. And while that is not always the case, our experts have found these are the more apparent signs of a customer not paying you in the future.

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CFPB Reports Highlight Collection Problems Facing Southerners

Account Recovery

Residents living in the Southern states are more likely to have unpaid medical debts, but are also more likely to benefit from recent changes to credit reporting guidelines regarding medical debts, according to a report issued this week by the Consumer Financial Protection Bureau.

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How to Minimize Student Dropout Rate from Colleges

Nexa Collect

Minimizing student dropout rates from colleges requires a multi-faceted approach, as the factors contributing to student dropout are diverse and often interconnected. Implementing these strategies requires a concerted effort from educators, administrators, policy-makers, and students themselves. Here are some strategies that can be employed: Early Intervention and Monitoring : Implement early warning systems to identify students at risk of dropping out.

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Navigating Commercial Leases in a Post-Pandemic World

Jimerson Firm

The COVID-19 pandemic has had a dramatic and unprecedented impact on the commercial real estate market, requiring landlords and tenants to rethink their traditional lease clauses. While the post-COVID landscape is still uncertain and may take some time to fully recover, there are a few key lease clauses that should be included in every new or renewed commercial lease agreement.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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CFPB Report Identifies Issues with Increased Servicemember Use of Digital Payment Apps

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) released its annual report on the top financial concerns facing military families. The report highlights the growth of digital payment app usage in the servicemember community, the unique risks to servicemembers from these services, and the potential abuse from bad actors.

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Collection Law Firm Fighting CFPB CID Files Petition with Supreme Court

Account Recovery

As expected, a collection law firm that has been fighting a Civil Investigative Demand from the Consumer Financial Protection Bureau for five years has submitted a petition to the Supreme Court to hear arguments in its case, positing that the funding structure of the agency violates the Appropriations Clause of the Constitution and renders the […]

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Impact on Credit Score due to a Medical Debt Default

Nexa Collect

Medical debt default can significantly impact an individual’s credit score. Here are some points to consider regarding the impact of medical debt default on the patient’s credit scores: Reporting to Credit Bureaus : When a medical debt goes unpaid for an extended period, the healthcare provider may send the account to a collection agency.

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Client Alert: PCORI Fees Due by July 31, 2023!

Fraser

In Notice 2022-59 the Internal Revenue Service set forth the PCORI amount imposed on insured and self-funded health plans for policy and plan years that end on or after October 1, 2022, and before October 1, 2023. Background The Patient-Centered Outcomes Research Institute (PCORI) fee is used to partially fund the Patient-Centered Outcomes Research Institute which was implemented as part of the Patient Protection and Affordable Care Act.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

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CFPB Releases Reports on Banking Access and Consumer Finance in Southern States

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) today issued two new reports on the financial opportunities and challenges facing Southern communities.

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Tech Company Releases WhatsApp-based Chat Platform for Collectors

Account Recovery

In advance of a webinar I am hosting next week on the topic of “What’s the Next New Channel?” comes news that a technology company called Credgenics has released a WhatsApp-based two-way chat platform for debt collectors.

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Harnessing AI for CFOs

Nexa Collect

As the Chief Financial Officer (CFO) of an organization, harnessing AI (Artificial Intelligence) can be extremely beneficial in enhancing efficiency, accuracy, and insights within the finance department. Here are some ways in which a CFO can utilize AI for their benefit. Data Analysis and Forecasting : AI algorithms can quickly analyze massive amounts of financial data to extract key insights, identify patterns and trends, and predict future outcomes.

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Ninth Circuit Rejects Constitutional Challenge to Nevada Medical Debt Legislation; Also Finds Legislation Not Preempted by FDCPA or FCRA

Troutman Sanders

Last week, the Ninth Circuit Court of Appeals affirmed a lower court’s denial of preliminary injunctive relief to plaintiffs challenging Nevada Senate Bill 248 (S.B. 248), which places new restrictions on the collection of consumer medical debt. In doing so, the court found the bill neither ran afoul of the First Amendment, nor was preempted by the federal Fair Debt Collection Practices Act (FDCPA) or Fair Credit Reporting Act (FCRA).

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

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Analyzing the Impact of SB 1718: Key Provisions Affecting Florida Employers with Immigrant Workforces

Jimerson Firm

SB 1718 , amending, among other Chapters, Chapter 448, Florida Statutes (labor regulations) , was recently signed into law by Governor DeSantis and introduces several amendments to the state-regulated immigration laws that impact Florida employers. This blog post provides an analysis of the key provisions within the bill that are likely to affect any employer who employs an immigrant workforce.

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Daily Digest – June 23. Collector Facing Class-Action for Not Responding to Validation Request in Spanish; Collection Law Firm Fighting CID Files Petition with Supreme Court

Account Recovery

COLLECTOR FACING CLASS-ACTION FOR NOT RESPONDING TO VALIDATION REQUEST IN SPANISH COLLECTION LAW FIRM FIGHTING CFPB CID FILES PETITION WITH SUPREME COURT CFPB REPORTS HIGHLIGHT COLLECTION PROBLEMS FACING SOUTHERNERS TECH COMPANY RELEASES WHATSAPP-BASED CHAT PLATFORM FOR COLLECTORS EMPIRE CREDIT PARTNERS WITH SKIT.

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Overcome Competition and Market Saturation in Dental Profession

Nexa Collect

Dentists can employ various strategies to overcome competition and market saturation in order to grow and sustain their practice. Here are some strategies that dentists can consider: Differentiation : Differentiate your practice from competitors by offering unique services, adopting advanced technologies, or focusing on specialized treatments. Build a Strong Online Presence : A well-designed website and social media engagement can help attract new patients.

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Supreme Court Holds That Litigation is Automatically Stayed Pending Appeal of Order Denying Motion to Compel Arbitration

Troutman Sanders

Today the U.S. Supreme Court issued a 5-4 decision in Coinbase, Inc. v. Bielski , holding that a district court must stay its proceedings while an interlocutory appeal on the question of arbitrability is pending. The decision resolves a circuit split on the question of whether such a stay is mandatory or discretionary. Justice Kavanaugh authored the majority opinion, joined by Chief Justice Roberts and Justices Alito, Gorsuch, and Barrett.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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Top 10 Reasons to Migrate to FICO® Score 10 T

Fico Collections

Home Blog Feed test Top 10 Reasons to Migrate to FICO® Score 10 T Leveraging FICO’s heritage of scoring expertise, FICO ® Score 10 T is built with trended credit data enabling a higher level of predictive power Thu, 05/04/2023 - 04:28 JenniferPiccinino@fico.com by Moma Chakraborty Director of Product Management, Scores expand_less Back to top Fri, 06/23/2023 - 15:00 For 30+ years, the US lending marketplace and lenders have relied upon the industry standard FICO® Score to help drive their consum

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Collector Facing Class-Action For Not Responding to Validation Request in Spanish

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Impact of Collection Agency Letters on Debtors

Nexa Collect

Collection agency letters can impact debtors, depending on factors such as the debtor’s financial situation, emotional state, and knowledge of their rights and responsibilities. Here are some potential impacts: Stress and Anxiety : Receiving a letter from a collection agency can cause significant stress and anxiety for debtors. Many people may already be struggling financially, and knowing that a debt has reached the collections stage can exacerbate their emotional distress.

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A Domain By Any Other Name: Do You Need a.Esq?

NCBA Law Practice Management Blog

For a while now, alternate domain extensions have been available, beyond the traditional.com. Of particular interest to attorneys is that.law and.lawyer have been available for a little while now ; and now,esq is available. That’s more inline with the.attorney extension – also available. One of the advantages of buying new domain extensions is getting access to basic domain names that have long been unavailable under the traditional.com formation.

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.