Sat.Jun 13, 2020 - Fri.Jun 19, 2020

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A Place with Endless Opportunities

American Profit Recovery

By Sabrine: After graduation, I applied for several different positions until I received a phone call from American Profit Recovery (APR). I had no schema of the collection industry or what the position entailed until I walked into the doors and it was explained thoroughly. To sum it up, a day as a collection specialist here consists of helping consumers pay their debts with a customer service approach.

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7 Reasons Businesses Turn to Third Party Collections

Enterprise Recovery

If your business works with another business, you or your accounts receivable department likely has some idea of the efforts to collect on past due accounts. Reasons for late payments could be as simple as a misplaced invoice or as challenging as being affected by a global pandemic. Whatever the reason, positive cash flow and working capital is important to keep the lights on and your employees paid.

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Debt Collection Agency for Concrete Pumping Industry

Nexa Collect

Concrete Pumping companies often run into overdue accounts receivable. Pumps, belts cost, fuel, staffing costs, and equipment maintenance cost a lot, therefore unpaid AR can hurt the finances of a pumping company dearly. These receivables are usually B2B accounts that require commercial debt collection. A collection agency with its three-step collection process can assist businesses to recover money in an amicable manner.

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Communicating With Empathy in Collections During & After COVID-19

Arbeit Software

Facilitating professional development and training is a great way to invest in your agency's greatest asset, your collectors. We spoke with Mary Shores , a second generation debt collection agency owner, who shared her call scripting methodology and ways for leaders to empathize with collectors to set them up for success during and after COVID-19.

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Your Accounting Expertise Will Only Get You So Far: The New Way To Lead

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

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Can I Protect My Home and Personal Property in Bankruptcy?

Sawin & Shea

If you’re filing for bankruptcy, you might be assuming that you’ll lose your house and personal property. This is rarely true. Many people keep control over their assets through the use of bankruptcy exemptions, which are special rules that allow people who are filing for a Chapter 7 bankruptcy to keep certain property if its value is less than the amount of the exemption.

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CEREC Restorations: High Quality Teeth Restoration & Repair

Nexa Collect

In retrospective dental clinical cases, restorations have played a rather unique role in alleviating pain and discomfort for the patients. A standard restoration may take up to a few appointments to complete which is the first major flaw that overshadows traditional restorative dentistry. As dentists, it gets exhausting to work on complex dental restorations as it would the patient to keep booking appointments to see their dentists every other day.

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I Hate Having Roommates: 7 Ways to Afford Living Alone

Credit Corp

Whether you’re an introvert supreme or you simply don’t want anyone else moving your stuff around, it’s not unusual to hate living with roommates. Some people love the constant companionship. Others like their independence and want to come home to a private haven each evening. If you’re tired of living with roommates, especially after years of dorm and college apartment life, there’s hope.

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Black Home Values and Appreciation

Prosperity Now

Racial inequalities in homeownership are crucial to understanding the racial wealth divide. According to the St.

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A Collection Agent Is Calling: Help!

The Kaplan Group

A 2019 report found that millions of Americans did not have enough money to survive missing even one paycheck. Well, it’s 2020 now, and we’re in the middle of an international pandemic. A pandemic that has caused millions of Americans to miss that one paycheck, and more. So, it’s no surprise that people are falling behind on their bills, and that some people have received calls from a collection agent.

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The Hidden Science Behind Why Finance Teams Resist Change—And How to Fix It

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

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Cash Flow Management With A Remote Call Center Staff

PDC Flow

When call centers recently had to turn to remote work to stay running, many were doing so as a short-term arrangement. Companies are finding now, however, that a remote call center staff is sustainable in the long-term and can cut costs on office space. With this new type of work culture emerging, it’s time to fine-tune cash flow management within your remote workforce to maximize productivity and revenue.

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How are Fintech startups changing debt collection?

True Accord

Due to regulatory concerns and a general wariness of adopting new technologies, the debt collection industry has historically been slow to change. As companies across other financial industries continue to make it easier for consumers to access their own finances, that resistance may finally be waning. Point of Sale finance companies like Affirm and Afterpay are making it simple for consumers to pay for more expensive goods in installments.

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5 key success factors for the smooth implementation of a credit management strategy

On Guard

5 key success factors for the smooth implementation of a credit management strategy. Credit management strategies are a vital aspect of any business. They allow them to manage their cash flow by devising processes and policies which prevent the late or non-payment of invoices. An ineffective strategy can impede a business’ growth. Therefore, it is crucial to ensure the smooth implementation of a credit management strategy.

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What is SWIFT?

Payment Savvy

According to analysts, in 2012, it was observed that SWIFT facilitated up to $6 trillion per day. In 2015, more than 6.1 billion payment instructions were sent through the network. Today, it is the world’s most significant electronic payment tracking system. However, contrary to what most people think, SWIFT does not do any of the fund transfers.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Survival of the Leanest: Law Firms Are Going to Be Stripping Overhead in the New Normal

NCBA Law Practice Management Blog

For years, law firms have been able to access reduced overhead expenses, across a number of categories, including office space, about which we wrote last week. But, that cost reduction can extend to technology and staffing, as well -- especially since technology upgrades often lead to workflow automation, which often reduces the size of staff, or focuses existing staff on more important, less rote tasks.

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New York Vacating 29,617 Northern Leasing Default Judgments

FFGN COLLECT NY

A recent decision by the NY attorney general resulted in New York vacating 29,617 default judgments obtained by Northern Leasing. New York’s four-year crusade against Northern Leasing, a deceptive company, and its collection attorneys ends with a victory for business owners affected by their practices. The victory may be bittersweet however, as many of the affected businesses went under due to improperly entered judgments and the results that followed when the judgment creditor executed against

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Coronavirus Crisis: 3 Tips for an Effective Data-Driven Credit Management Policy

On Guard

Coronavirus Crisis: 3 Tips for an Effective Data-Driven Credit Management Policy. These are uncertain times. Lately, it’s become impossible to switch on the news without hearing about the coronavirus crisis, economic recession or the rising number of bankruptcies. However, while things are no doubt challenging at the moment, it’s likely that the biggest blow is yet to come.

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5 Real Estate Webinars & Virtual Conferences to Attend in 2020

Arbeit Software

We’ve curated a list of five virtual conferences, webinars & in-person events (happening towards the end of 2020) for real estate and mortgage professionals to attend surrounding COVID-19, technology transformation, the state of the housing market, and marketing during times of uncertainty.

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Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

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Agent Word Choices in Debt Collection

Payment Savvy

Debt collection may sound simple; a consumer owes outstanding monies, so you reach out to collect on the past due balances. However, it’s not that easy, especially for third party collectors. Every word matters in debt collection phone calls. The right words can get an individual to pay their debts. In the same vein, the wrong word choice could open your agency to liability.

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Effectively Using Massachusetts Mechanic’s Lien Statute to Help Get You Paid

Collections Law

Businesses work extensively on credit, but every now and then, there are disputes concerning the payments of debts. The Massachusetts Mechanic’s Lien Statute is a law that helps safeguard contractors’ and suppliers’ “investment” in a construction project’s improvement. Whether it is a redesign or any other type of renovation project, the suppliers of materials and/or labor have the right to place liens on the property in order to help safeguard their payments.

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Data-driven credit management: four important considerations

On Guard

Data-driven credit management: four important considerations. Data and the insights that are derived from it offer organisations many benefits. For example, data-driven credit management can help to reduce the days sales outstanding (DSO) and help credit managers to create a better understanding of risk profiles. Unfortunately, buying the right credit management solution doesn’t automatically make you data-driven.

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Improve Payment Terms with Suppliers with These 6 Helpful Tips

JMA

Business cash flow is one of the most important aspects of running a business and one way of improving this is by changing your payment terms with your supplier. Here are 6 helpful tips that will give you a better chance of getting an improved payment term from a supplier: Find Ways to Develop a. Read more » The post Improve Payment Terms with Suppliers with These 6 Helpful Tips appeared first on JMA Credit Control.

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Protect What Matters: Rethinking Finance Ops In A Digital World

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.

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What the 2008 crisis can teach us about debt collection post-COVID

Micro Bilt

The restrictions put into place to alleviate the health crisis have lasted a lot longer than initially believed.

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Bankruptcy: How it applies to managing credit card debt

Albuquerque Law

If you were to take a survey about credit card debt, it would be unlikely that you'd find any participant who could say they have never experienced it. Most people in New Mexico and throughout the country have had a balance unpaid on their credit cards at some time or another. You've probably noticed in your own financial history how personal economics fluctuate.

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Housing Starts See Modest Rebound in May

NACM

U.S. housing starts have started to rebound; however, they are still well below the data from a year ago. Housing starts increased 4.3% in May, according to this week's announcement from the Census Bureau and Department of Housing and Urban Development. Yet, this is 23.2% below May 2019. Housing starts were at a seasonally adjusted rate of 974,000.

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What Is Zombie Debt and Why Is It a Problem?

Credit Corp

Zombie debt is exactly what it sounds like. It’s debt that’s already dead and shouldn’t be living on your credit report. But for whatever reason, it’s risen from the grave and chasing you down. Find out what you need to know about zombie debt and how to deal with it. How Does Zombie Debt Happen? The most common cases of zombie debt involve collection activities.

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Operational Strength Starts with People: The New Rules of Finance Leadership

Speaker: Melissa Hurrington

What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv