American Profit Recovery

JANUARY 6, 2025

Active listening is something our professional debt collectors practice and implement daily here. In fact, we would go as far as to say that it is one of the foundations of how we operate. In all aspects of life and business, listening is one of the most critical skills we can master. And as a collection agency working with small businesses and large organizations, it is a must for us to carry out our mission.

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Account Recovery

JANUARY 6, 2025

I’m thrilled to announce that Bedard Law Group is the new sponsor for the Compliance Digest. Bedard Law Group,P.C. –ComplianceSupport – Defense Litigation – Nationwide Complaint Management Turnkey Speech Analytics.And Our NewBLG360Program Your Low Monthly Retainer Compliance Solution. Visitwww.bedardlawgroup.com, emailJohn H.

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Consumer Finance

JANUARY 6, 2025

Today, the Consumer Financial Protection Bureau (CFPB) finalized a rule to ban the inclusion of medical bills on credit reports used by lenders and prohibit lenders from using medical information in their lending decisions.

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Account Recovery

JANUARY 6, 2025

Patient advocates are urging UCHealth, Colorados largest healthcare provider, to halt its practice of suing patients over unpaid medical bills. The calls for reform come after revelations that the system has filed more lawsuits than any other major provider in the state, sparking concerns about the impact on financially vulnerable individuals. Driving the news: The Center for Health Progress and other advocacy groups are pressing UCHealth to adopt less aggressive collection practices, arguing th

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Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

Consumer Finance

JANUARY 6, 2025

The CFPB sued Experian, the nationwide consumer reporting agency, for unlawfully failing to properly investigate consumer disputes.

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Consumer Finance

JANUARY 6, 2025

The CFPB sued Experian, the nationwide consumer reporting agency, for unlawfully failing to properly investigate consumer disputes.

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Account Recovery

JANUARY 6, 2025

The Court of Appeals for the Ninth Circuit has affirmed the Consumer Financial Protection Bureau’s $134 million restitution order against CashCall, resolving a case that has been litigated for over a decade and has now been to the appellate court twice. The background: CashCall, a California-based lender, was accused of devising a scheme to avoid state usury laws as it expanded operations beyond California.

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Consumer Finance

JANUARY 6, 2025

Prepared remarks by Seth Frotman, General Counsel and Senior Advisor to the Director, given at the University of Michigan on January 7, 2025.

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Account Recovery

JANUARY 6, 2025

There is a joke that if you ask 10 lawyers for their opinions on something, you’ll get 10 different answers (or 10 different attorneys each saying, “it depends.”). Asking a handful of industry compliance experts for what they will remember most about 2024 and how it shaped the ARM industry turned out to be a similar exercise. And that speaks to just how much happened in 2024 and how important a lot of it was.

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Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

Consumer Finance

JANUARY 6, 2025

CFPB finaliza normativa que prohbe facturas mdicas en informes de crdito, y prohbe a prestamistas usar informacin mdica en decisiones crediticias.

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Collection Industry News

JANUARY 6, 2025

Plans Scrapped: Biden administration cancels two major initiatives: The year 2024 has been tumultuous for US student loan borrowers in the, marked by notable shifts and lingering uncertainties. From the end of the long-standing payment pause to rising interest rates, many borrowers saw their financial challenges compound. The introduction of the Saving on a Valuable Education (SAVE) plan held promise, but its delayed rollout added to the frustration.

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