Payment Savvy

SEPTEMBER 28, 2020

As days go by, more and more executives realize the importance of improving customer experience, especially because of how it can significantly grow your business. There is more to improving customer experience other than picking up a client’s phone call or responding to an email. Audit the Customer Experience.

52

52

Fico Collections

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30.

Retail 59

Retail Banks Financial services 59

Nerd Wallet

SEPTEMBER 28, 2020

As cardholders experience financial difficulties due to COVID-19, some credit card issuers are promoting their hardship programs. Once a well-kept secret, these programs are now more prominently advertised, offering things like deferred payments and lower interest rates. But not all cardholders will qualify or receive favorable terms.

Debt Management 65

Debt Management 65

Nexa Collect

SEPTEMBER 28, 2020

Strengths: · Company culture. · Market share. · Staff (skills, experience, performance). · Cash flow (high AR turnover ratio). · Brand strength. · Customer base (demographics, loyalty, purchasing power). The table below shows some examples of each of these categories.

Acquisition 130

Acquisition Banks Loans 130

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The experiences of every generation are characterized by their behaviors involving finances. Understanding these attitudes and using them to inform marketing messages enables community banks, regional banks and credit unions to better serve their customers.

Credit Unions

Troutman Sanders

SEPTEMBER 28, 2020

This effort is line with recent CSBS activity, which, as part of its Vision 2020 initiative, has consistently tried to lead the way in “harmoniz[ing] the multistate licensing and supervisory experience for nonbank financial services providers, including fintechs.”

Financial services 52

Financial services Banks 52

Credit Corp

SEPTEMBER 28, 2020

If you’re used to paying your bill five days after the actual due date, you could miss the grace period if you experience a personal emergency. And avoid falling into the habit of relying on the grace period.

Lender 111

Lender Creditors 111

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Experience unparalleled customer support with BEAM. When you call, we're ready to provide the best assistance possible, ensuring your experience with us is seamless. Our dedicated team guarantees industry-leading support. Why Choose BEAM: Automate collection goals and adapt to evolving demands effortlessly.

Collection Agencies

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Click here to download the full webinar demo and learn how MeridianLink® Collect can streamline the staff—and borrower—experience. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.

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