Tue.Nov 07, 2023

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Appeals Court Reverses Ruling on FCRA Damages

Account Recovery

The Court of Appeals for the Eleventh Circuit yesterday overturned a lower court’s ruling that the Fair Credit Reporting Act and followed a number of other Appeals Courts in ruling that the Act does not require individuals demonstrate proof of actual damages in order to recover statutory damages.

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CFPB Orders Citi to Pay $25.9 Million for Intentional, Illegal Discrimination Against Armenian Americans

Consumer Finance

Citi singled out for discrimination applicants for certain credit card products whom it suspected of being of Armenian descent.

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Omissions From Rep During Call with Consumer Lead to FDCPA Suit

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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When Banks Can Refuse Lending to BIPOC Families, We Need Our Laws to Factor in Race

Prosperity Now

The Community Reinvestment Act (CRA), enacted in 1977, is a key piece of legislation meant to ensure that underserved communities get equitable access to credit. In late October, the Federal Reserve Board, the Federal Deposit Insurance Corporation, and the Office of the Comptroller of the Currency issued a final rule updating the regulations governing the CRA—the first such reform in over 25 years.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Judge Stays CFPB Investigation Pending Supreme Court Ruling

Account Recovery

A District Court judge in Nevada has stayed an investigation by the Consumer Financial Protection Bureau into the a short-term small-dollar lender until the Supreme Court issues its ruling on whether the funding structure for the Bureau is constitutional or not.

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Changes to Medical Debt Credit Reporting Boosting Consumers’ Credit Scores by 30 Points: Report

Account Recovery

Here’s a shocker … removing medical debt tradelines from consumers’ credit reports has led to fewer consumers having medical debts on their credit reports and improved the credit scores of individuals who used to have medical debts on their credit reports, according to a published report. Who could have seen that coming?

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Prepared Remarks of CFPB Director Rohit Chopra on Press Call for CFPB’s Enforcement Action against Citi for Illegal Discrimination Targeting Armenian-Americans

Consumer Finance

The CFPB took action against Citi, one of the globe’s largest banks, for intentionally and systematically discriminating against Americans of Armenian descent.

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Daily Digest – November 7. Omissions From Rep During Call with Consumer Lead to FDCPA Suit; Appeals Court Reverses Ruling on FCRA Damages

Account Recovery

Omissions From Rep During Call with Consumer Lead to FDCPA Suit Appeals Court Reverses Ruling on FCRA Damages Changes to Medical Debt Credit Reporting Boosting Consumers’ Credit Scores by 30 Points: Report Judge Stays CFPB Investigation Pending Supreme Court Ruling WORTH NOTING: Word games and tai chi can have big impacts on your body and […]

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Setting Up a Successful Debt Collection Validation Notice Email Campaign

PDC Flow

Most modern debt collection agencies are starting to use email for collection, or have it on the roadmap to implement soon. Consumers like the convenience of email and companies prefer advantages like: The cost savings of using email compared to traditional mail The possibility to reach consumers you otherwise wouldn’t Faster collection on accounts Even with the positive aspects of email for debt collection, one point of hesitation remains – sending validation notices.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Double glazing giant facing liquidation

UK debt collections

Yorkshire based Doubled Glazing giant Safestyle is facing liquidation. Only last week, the company, which has its HQ in Bradford, announced administrators had been appointed. Around 680 of its workers were made redundant as a result of the firm going into administration. The company failed after facing a series of pressures, including runaway inflation and poor consumer confidence, administrators said.

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Prepared Remarks of CFPB Director Rohit Chopra at the Global Financial Innovation Network’s Annual General Meeting

Consumer Finance

The CFPB notes that there are a few things that routinely come up, especially related to ensuring that startups and new businesses can emerge, bring their services to market, and challenge incumbents.

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Ninth Circuit Clarifies Standards for Certifying a Class and Determining Treble Damages Under TCPA

TCPA

Last week, the Ninth Circuit in True Health Chiropractic, Inc. v. McKesson Corp. (True Health II), No. 22-15710 (9th Cir. Oct. 25, 2023), affirmed the Northern District of California’s earlier ruling in True Health Chiropractic Inc. v. McKesson Corp., 13-cv-02219 (N.D. Cal. Apr.

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Troutman Pepper Weekly Consumer Financial Services Newsletter

Troutman Sanders

To keep you informed of recent activities, below are several of the most significant federal and state events that have influenced the Consumer Financial Services industry over the past week: Federal Activities State Activities Federal Activities: On November 2, the Federal Trade Commission (FTC) announced that it is taking action against a personal finance app provider, alleging that its promises of “instant” cash advances were deceptive and that the company “locked” consumers into a monthly me

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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Business Credit and Loan Resources for Women Entrepreneurs

The Kaplan Group

The number of women-owned businesses in the U.S. is growing. The latest Census data counted over 1.1 million companies owned by women entrepreneurs in 2018, and these companies do over $1.8 trillion in sales each year. Together, they employ 10.1 million workers. While these stats are impressive, most businesses will need outside funding at some point.

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District Court Rules that Consumer’s Claims Under Georgia’s Fair Business Practices Act Relating to Sale and Finance of Automobile are Preempted

Burr Forman

The United States District Court for the Northern District of Georgia has recently ruled that a consumer cannot maintain a claim under the Georgia Fair Business Practices Act (GFBPA) where the claim arises out of a loan transaction that is subject to state and federal regulations. In Baughman v. Truist Bank , No. 123CV03199JPBJKL, 2023 WL 6940698 (N.D.

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Secure Early-Bird Pricing for Credit Congress 2024 in Las Vegas!

NACM

NACM's 128th Credit Congress will be held in Las Vegas, NV from June 9-12, 2024. With networking, educational seminars and a chance to explore and enjoy entertainment in the city, this Credit Congress is one opportunity you do not want to miss!With several sessions offered, credit professionals are able to learn and connect with others on any issue.