Tue.Nov 10, 2020

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How to Develop Great Collectors

Account Recovery

For anyone who was on yesterday’s webinar will confirm, there is a difference between good collectors and great collectors. Great collectors not only make you — and themselves — a lot of money, but they do it compliantly, they enjoy mentoring newer, less-experienced collectors, and are willing to go above and beyond. Mary Shores, in … The post How to Develop Great Collectors appeared first on AccountsRecovery.net.

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Average Retirement Savings by Age and Why You Need More

Nerd Wallet

This article provides information and education for investors. NerdWallet does not offer advisory or brokerage services, nor does it recommend or advise investors to buy or sell particular stocks or securities. If you’ve ever wondered how your retirement savings stacks up against your peers, you’re in good company. The desire to know where you land.

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Consumers’ Income Expectations Weaken, But They Still Expect Not to Miss Debt Payments

Account Recovery

Consumers expect to make less money and spend less money, but fewer consumers expect to miss a debt payment in the next three months, according to data released yesterday by the Federal Reserve Bank of New York. The data paints a picture of how consumers feel they are managing their finances now and what their … The post Consumers’ Income Expectations Weaken, But They Still Expect Not to Miss Debt Payments appeared first on AccountsRecovery.net.

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How to Turn Unused Credit Card Rewards Into Holiday Gifts

Nerd Wallet

If you’re celebrating the holiday season at home this year because of the COVID-19 pandemic, then you probably aren’t using up your travel rewards points. Instead of watching those points languish, consider turning them into holiday gifts — you can stretch your budget while taking advantage of new offers from credit card issuers. Amid the pandemic, Kimberly Palmer is a writer at NerdWallet.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Judge Grants MSJ For Plaintiff in FDCPA Dispute Case

Account Recovery

A District Court judge in Illinois has denied a defendant’s motion for summary judgment and granted a summary judgment motion for the plaintiff in a Fair Debt Collection Practices Act case in which a dispute was inadvertently sent to the wrong employee and therefor not logged, with the judge ruling the defendant was not entitled … The post Judge Grants MSJ For Plaintiff in FDCPA Dispute Case appeared first on AccountsRecovery.net.

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Daily Digest – November 10. Judge Grants MSJ For Plaintiff in FDCPA Dispute Case; How to Develop ‘Level 10’ Collectors

Account Recovery

JUDGE GRANTS MSJ FOR PLAINTIFF IN FDCPA DISPUTE CASE A District Court judge in Illinois has denied a defendant’s motion for summary judgment and granted a summary judgment motion for the plaintiff in a Fair Debt Collection Practices Act case in which a dispute was inadvertently sent to the wrong employee and therefor not logged, … The post Daily Digest – November 10.

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5 Minimalist Tips to Make the Holidays More Affordable

Nerd Wallet

After spending nearly $2,000 in gifts for her daughter’s first Christmas in 2017, Meg Nordmann knew her holiday strategy had to change. “I totally blew it that first Christmas with her,” says the Florida-based author of “Have Yourself a Minimalist Christmas.” “I bought everything this child needed through the first five years of her life.”. Melissa Lambarena is a writer at NerdWallet.

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Out of Sight: How Banks Protect Consumers from Credit Card Fraud

Fico Collections

I am always glad to see headlines like this one, which ran last summer in The New York Times: “ How to Reduce Credit Card Fraud.” But a few minutes into it, I was disappointed by some of the misinformation in the article: “I learned two things from discussing my experience with fraud experts: Even if you’re careful, your credit card information will probably be stolen at some point.

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Can College Students Booted for Breaking COVID-19 Rules Get Refunds?

Nerd Wallet

College students returned this fall to find rigid COVID-19 prevention rules that take away from college’s social appeal. And noncompliance can be costly. Northeastern University, for example, suspended 11 students who broke COVID-19 protocols. The school initially said it wouldn’t return the $36,000 each paid. Later, Northeastern announced it would credit each student $27,760 toward.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Savings Policies for the Win in 2021

Prosperity Now

Our current tumultuous moment has confirmed it—savings are critical to the health and well-being of families across the country.

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Analysis: Should You Use Miles to Book 2020 Holiday Travel?

Nerd Wallet

Many frequent travelers haven’t stepped foot on a plane for months. Yet, with the holidays approaching, it might be time to dust off the old airline mile account and start booking award travel. Or is it? Setting aside the question of whether it’s wise to travel at all this winter, here we’ll dive into the. Sam Kemmis is a writer at NerdWallet. Email: skemmis@nerdwallet.com.

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Californians Pass CPRA, Expanding Consumer Privacy Protections

Troutman Sanders

California voters passed Proposition 24 in last week’s general election to adopt the California Privacy Rights Act of 2020 (CPRA), which amends the California Consumer Privacy Act of 2018 (CCPA) in several ways intended to enhance consumer privacy protections. The CPRA becomes effective on January 1, 2023, except for certain provisions that will take effect on January 1, 2021.

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Chase Raises Sign-up Bonuses on Ink Business Credit Cards

Nerd Wallet

Chase is hiking sign-up bonuses on two of its popular Ink-branded business credit cards to $750 in cash back. However, it is requiring more spending before new cardholders can earn the bonus. Chase has not said how long the higher bonuses will last. New Ink bonuses Ink Business Cash® Credit Card New bonus: $750 bonus. Gregory Karp is a writer at NerdWallet.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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District Court Decertifies TCPA Class Due to Consent Issues

TCPA

The Central District of California recently decertified a class of TCPA plaintiffs because consent issues were so individualized that the plaintiffs could not satisfy the predominance requirement. Trenz v. On-Line Administrators, Inc., No. 15-8356, 2020 WL 5823565 (C.D. Cal. Aug.

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Should You Book Holiday Travel Now or Later?

Nerd Wallet

Conventional wisdom usually suggests booking holiday travel early. After all, popular destinations book up early in a typical year, and there are hardly any last-minute deals anyway. But 2020 is not a normal year, which means conventional wisdom need not apply. This year, last-minute bookings are becoming as commonplace as toilet paper hoarding was in.

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AI Helps You Read a Customer's Pandemic "Story"

Fico Collections

My first post in this series posed the essential question, “When uncertainty abounds, how can banks and merchants use artificial intelligence (AI) to successfully reopen, and engage with customers to meet their changing needs?” This blog explains the importance and benefits of constantly scanning transaction data for new insights, as well as related privacy concerns.

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How to Get the Most from the Delta SkyMiles Platinum American Express Card

Nerd Wallet

The Delta SkyMiles® Platinum American Express Card offers lots of perks similar to other travel rewards cards, plus one really unique strength: It’s a powerful tool to quickly earn elite status in Delta’s SkyMiles loyalty program. Throw in the card’s generous welcome bonus, free checked bags and an annual certificate that lets a companion fly. Ramsey Qubein is a writer at NerdWallet.

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.

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CSA launch new video highlighting five steps to helping people in debt

CSA

CSA supporting Talk Money Week. Talk Money Week (9-13 November) encourages people to have more open conversations about their money and pensions. The CSA?s Five Steps video aims to give more people the confidence to engage with a debt problem. Talking about money more important than ever amid ongoing financial impact of Covid-19. The Credit Services Association (CSA), the voice of the debt collection and debt purchase sector, has launched a new video to promote Five Steps that people can take if

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NorthAmerican Van Lines: What to Know

Nerd Wallet

NorthAmerican Van Lines is a full-service moving company that serves all 50 states and more than 130 countries. Based in Fort Wayne, Indiana, it handles local, long-distance and international moves and has been in business for more than 80 years. Here’s what to know before booking. Services NorthAmerican Van Lines and its sister company Allied. Tracy Scott is a writer at NerdWallet.

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Starting to Assess How the Presidential Election Will Affect the ARM Industry

Account Recovery

While the official results from last week’s presidential election still need to be finalized, reports are starting to circulate about some of the plans and decisions that Joe Biden will be making, should he become the next president of the United States. Those reports are looking at the decisions that will be made — many … The post Starting to Assess How the Presidential Election Will Affect the ARM Industry appeared first on AccountsRecovery.net.

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Troutman Pepper Weekly Consumer Financial Services COVID-19 Newsletter

Troutman Sanders

Like most industries today, Consumer Finance Services businesses are being significantly impacted by the novel coronavirus (COVID-19). Troutman Pepper has developed a dedicated COVID-19 Resource Center to guide clients through this unprecedented global health challenge. We regularly update this site with COVID-19 news and developments, recommendations from leading health organizations, and tools that businesses can use free of charge.

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The Power of Storytelling in Risk Management

Speaker: Dr. Karen Hardy, CEO and Chief Risk Officer of Strategic Leadership Advisors LLC

Communication is a core component of a resilient organization's risk management framework. However, risk communication involves more than just reporting information and populating dashboards, and we may be limiting our skillset. Storytelling is the ability to express ideas and convey messages to others, including stakeholders. When done effectively, it can help interpret complex risk environments for leaders and inform their decision-making.

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How To Win Healthcare Outsourcing Business During COVID-19

PDC Flow

In 2019, an article from NPR covered healthcare outsourcing for collections, the practice of hospitals suing patients and the financial strain it may cause. Since the pandemic, there have been several more news stories on healthcare collection tactics, bringing up the ethics of whether or not they should be taking place. . Healthcare organizations care about the wellbeing of their patients.

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Between Two Fintechs with Dan Quan

True Accord

In this edition of “Between Two Fintechs,” TrueAccord founder Ohad Samet interviews Dan Quan, Managing Partner of Banks Street Advisory and formerly the Senior Advisor to the Director at the Consumer Financial Protection Bureau (CFPB). Dan led its fintech office, Project Catalyst, the first of its kind in the world, inspiring regulatory agencies across the globe to set up dedicated innovation hubs to promote financial innovation.

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