State of the Collections Industry in 2021
The Kaplan Group
JANUARY 7, 2021
The number of collection firms has been in decline since 2011, from 9,400 to 7,401 in 2018. There was a steep decrease in 2020, with only 6,699 remaining, a 10% decline. Government mandated forbearance programs resulted in sharp declines in delinquencies for student loans and mortgages. That’s a 2.5% decline per year.
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