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Troutman Pepper Weekly Consumer Financial Services Newsletter

Troutman Sanders

On November 3, Colorado State Attorney General Phil Weiser announced that state regulators reached an agreement with a Florida-based debt management company over violations of the Colorado Debt Management Services Act.

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Introduction to an ML-Powered Debt Management Approach

Qualco

Instead, the credit management industry is left behind the curve using outdated approaches and traditional risk models that only have access to limited or inappropriate data. By contrast, it goes beyond that and acts more like a bridge between the creditor and the customer, by suggesting a way out of the crisis. The solution.

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Debt Collectors Behaving Badly: A Guide to UK Consumer Rights

Taurus Collect

The debt collector should provide you with the necessary information and assistance to do so. Right to a written notice: Upon initial contact, the debt collector must send you a written notice within 5 days containing the amount of debt, the name of the creditor, and what action to take if you dispute the debt.

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Is Debt Settlement Legit?

Titan Consulting

By revising the Telemarketing Sales Rule (TSR), the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC), along with state Attorneys General set forth a strict set of regulations that standardize the way all financial services companies in the debt relief industry must operate.

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Can Open Banking and AI Help Us Manage At-Risk Customers?

Fico Collections

Even before the impact of the pandemic started to disrupt our everyday lives and hammer the global economy, discussions around AI were already getting louder across banking and financial services. Customer expectations had continued to skyrocket thanks to the services provided by tech giants and fintechs. Source: OpenWrks.

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Debt Collection: Have We Learned the Lessons of the Last Crises?

Fico Collections

The last time there was a significant economic downturn, creditors hadn’t learned this lesson and consequently failed to carry out the actions and collection methods highlighted. As a result, they lost a mass of good customers - at speed and scale - much to the delight of the debt purchase sector.

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Four Key Changes in Collections Since COVID-19 Struck

Fico Collections

The banks and some other financial services or creditors had to understand how they were going to work with their individual operators. Some debt collection agencies are fantastic at analytics. Banks had to set their staff up to work from home — staff that had never done this before. Collections Analytics.