#heretohelp campaign update

CSA

The January/February 2020 issue of Credit Management includes a feature on how the industry can encourage greater engagement with customers who are in financial difficulties, and looks at the role of the CSA?s If you are struggling with problem debt it is really important to engage with the organisations you owe money to, or any debt collectors working on their behalf ? s Here to Help campaign is a useful contribution to increasing engagement,?

Compliance Roundup - 17 March 2021

CSA

The call for evidence notes some issues they are already aware of, including issues in relation to the impact on creditor engagement from the changes introduced by the rules, impact on costs and creditor opt-out from communications.