Creditor Collections Today

Debt Collection Complaint Volume Falls in 2023: CFPB

Account Recovery

APRIL 5, 2024

There were only two categories of complaints filed by consumers with the Consumer Financial Protection Bureau that fell between 2022 and 2023 and debt collection was one of them. In fact, the size of the drop was also the largest in terms of the number of complaints and the percentage change year over year. There […]

Collections

DFPI Fines Fintech Company $2.5M For Faulty Complaint Handling

Account Recovery

FEBRUARY 28, 2024

million for not responding to consumer complaints in a timely manner that constitutes a violation of California’s Consumer Financial Protection Law, the DFPI said. The California Department of Financial Protection & Innovation has fined a fintech company $2.5

Financial Institution

Financial Institution Retail

Complaint Alleges Attempts to Collect Made After Responding to CFPB Complaint That They Would Stop

Account Recovery

JANUARY 20, 2023

Call … The post Complaint Alleges Attempts to Collect Made After Responding to CFPB Complaint That They Would Stop first appeared on AccountsRecovery.net. The post Complaint Alleges Attempts to Collect Made After Responding to CFPB Complaint That They Would Stop appeared first on AccountsRecovery.net.

Collections

CFPB Report Analyzes Credit Reporting Complaints

Account Recovery

JANUARY 4, 2023

The Consumer Financial Protection Bureau is looking at instituting new rules regulating credit reporting agencies, based on the volume of consumer complaints that it has received related to consumers’ credit reports. The post CFPB Report Analyzes Credit Reporting Complaints appeared first on AccountsRecovery.net.

Daily Digest – January 20. Complaint Alleges Attempts Made to Collect After Responding to Cease Complaint; Judge Grants MTD in FDCPA Case

Account Recovery

JANUARY 20, 2023

COMPLAINT ALLEGES ATTEMPTS TO COLLECT MADE AFTER RESPONDING TO CFPB COMPLAINT THAT THEY WOULD STOP Is telling a collector that you “will not be paying these accounts” the same as refusing to pay? Is that an interpretation that a collector should make? The post Daily Digest – January 20.

Collections

CFPB Releases Annual Complaint Report

Account Recovery

MARCH 25, 2021

Complaints about debt collectors filed by consumers with the Consumer Financial Protection Bureau increased 10% in 2020 compared with 2019, ranking the industry only behind credit or consumer reporting in terms of the total number of complaints that were filed last year, a year in which the total number of complaints increased by 54%.

Debt collector

Analysis Breaks Down CFPB Debt Collection Complaints

Account Recovery

OCTOBER 12, 2021

Individuals in Georgia are three times more likely to file a complaint with the Consumer Financial Protection Bureau about a debt collector than residents living in other states, according to an analysis that was conducted and released yesterday by LendingTree.

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Consumer Complaints About Debt Collection Drop

Account Recovery

APRIL 12, 2023

The number of complaints filed with the Consumer Financial Protection Bureau increased by 61% from 2021 to 2022, but that share of those complaints that were related to debt collection dropped by 50%, according to data released as part of a report analyzing the increase in complaints that was released by the U.S.

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Collections Education

Complaint Alleges Collector Violated Reg F’s 7-in-7

Account Recovery

JANUARY 6, 2023

Call … The post Complaint Alleges Collector Violated Reg F’s 7-in-7 first appeared on AccountsRecovery.net. The post Complaint Alleges Collector Violated Reg F’s 7-in-7 appeared first on AccountsRecovery.net. Want to learn more?

Complaint Accuses Collector of Attempting to Collect on Settled Debt

Account Recovery

JANUARY 24, 2023

Call … The post Complaint Accuses Collector of Attempting to Collect on Settled Debt first appeared on AccountsRecovery.net. The post Complaint Accuses Collector of Attempting to Collect on Settled Debt appeared first on AccountsRecovery.net. Want to learn more?

Collections

Report Analyzes Growing Number of Complaints Related to BNPL Products

Account Recovery

MARCH 10, 2022

Analyzing complaints that have been filed with the Consumer Financial Protection Bureau and the Better Business Bureau related to Buy Now, Pay Later products, a consumer advocacy organization has published a report showing that “hidden fees, interest and debt collection problems” can harm consumers.

Education

Education Collections

Complaint Accuses Collector of Violating Reg F’s Debt Parking Provisions

Account Recovery

JANUARY 10, 2023

Call … The post Complaint Accuses Collector of Violating Reg F’s Debt Parking Provisions first appeared on AccountsRecovery.net. The post Complaint Accuses Collector of Violating Reg F’s Debt Parking Provisions appeared first on AccountsRecovery.net. Want to learn more?

Lawsuit Volume, Complaint Totals Keep Falling: WebRecon

Account Recovery

AUGUST 31, 2022

The number of lawsuits alleging violations of the Fair Credit Reporting Act, Fair Debt Collection Practices Act, and the Telephone Consumer Protection Act continue to plummet, as do the … The post Lawsuit Volume, Complaint Totals Keep Falling: WebRecon appeared first on AccountsRecovery.net.

Accounts Receivables Management

Accounts Receivables Management Fair Debt Collection Collections

How Consolidated Payment Options can Curb Consumer Complaints

Account Recovery

NOVEMBER 14, 2022

But how is the consumer going to pay … The post How Consolidated Payment Options can Curb Consumer Complaints appeared first on AccountsRecovery.net. It improves right-party contact rates, and makes it more likely that the consumer will pay off the debt.

Collections

Lawsuit Totals, CFPB Complaints Trending Downward: WebRecon

Account Recovery

DECEMBER 28, 2021

Perhaps it’s only fitting around the holidays that the monthly chart published by WebRecon detailing the number of lawsuits filed against companies in the accounts receivable management industry and the number of complaints filed by consumers with the Consumer Financial Protection Bureau have a fair bit of both red and green on it, although companies (..)

Accounts Receivables Management

Complaint Accuses Hospital, Agency of Trying to Collect on Worker’s Comp Debt

Account Recovery

FEBRUARY 28, 2023

Call … The post Complaint Accuses Hospital, Agency of Trying to Collect on Worker’s Comp Debt first appeared on AccountsRecovery.net. The post Complaint Accuses Hospital, Agency of Trying to Collect on Worker’s Comp Debt appeared first on AccountsRecovery.net. Want to learn more?

Collections

Complaint Alleges Collector Violated Reg F’s Debt Parking Prohibition

Account Recovery

JUNE 27, 2022

A copy of the complaint in the case of Brown … The post Complaint Alleges Collector Violated Reg F’s Debt Parking Prohibition appeared first on AccountsRecovery.net.

Fair Debt Collection

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Complaint Totals Plummet in February: WebRecon

Account Recovery

APRIL 11, 2023

Consumer complaints about the Telephone Consumer Protection Act, Fair Debt Collection Practices Act, and the Fair Credit Reporting Act were down in February 2023 compared to the previous year, the previous month, and year-to-date, according to data released yesterday by WebRecon.

Fair Debt Collection

Fair Debt Collection Collections

AGs File Complaint Against Slower Mail Delivery

Account Recovery

OCTOBER 8, 2021

Companies in the accounts receivable management industry may have found an unlikely ally — Democratic state Attorneys General — who have filed a formal complaint seeking to order the U.S. A … The post AGs File Complaint Against Slower Mail Delivery appeared first on AccountsRecovery.net.

Accounts Receivables Management

Complaint Accuses Collector of Violating 7-in-7

Account Recovery

SEPTEMBER 20, 2022

Call … The post Complaint Accuses Collector of Violating 7-in-7 appeared first on AccountsRecovery.net. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Want to learn more?

FDCPA Class-Action Complaint Accuses Collector of Overshadowing

Account Recovery

JANUARY 7, 2022

A copy of the complaint in the case of Henry v. … The post FDCPA Class-Action Complaint Accuses Collector of Overshadowing appeared first on AccountsRecovery.net. That particular individual is alleging that it does, accusing a collector of violating the Fair Debt Collection Practices Act in a class-action lawsuit.

Fair Debt Collection

Fair Debt Collection Collections

Complaint Accuses Collector of Collecting on Settled Debt

Account Recovery

AUGUST 12, 2022

Call … The post Complaint Accuses Collector of Collecting on Settled Debt appeared first on AccountsRecovery.net. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Want to learn more?

Collections

Complaint Accuses Agency of Texting Mother About Daughter’s Debt

Account Recovery

JUNE 21, 2022

A copy of the complaint … The post Complaint Accuses Agency of Texting Mother About Daughter’s Debt appeared first on AccountsRecovery.net.

Fair Debt Collection

Fair Debt Collection Collection Agencies Collections Agency Collections

Robocall Complaints Continue Decline: FCC

Account Recovery

DECEMBER 28, 2020

The number of complaints alleging violations of Section 227 of the Telephone Consumer Protection Act continued their marked decline during the first 11 months of 2020 and were on pace to fall for the third consecutive year, according to data released last week by the Federal Communications Commission.

DFPI Issues Proposed Rules Related to Consumer Complaints

Account Recovery

AUGUST 19, 2021

The California Department of Financial Protection and Innovation is inviting comments on a proposed rule that will address how consumer complaints are handled in relation to the California Consumer Financial Protection Law (CCFPL).

Complaints Drop, But Lawsuits Rise in October: WebRecon

Account Recovery

NOVEMBER 24, 2021

WebRecon did note that the number of complaints filed by consumers with … The post Complaints Drop, But Lawsuits Rise in October: WebRecon appeared first on AccountsRecovery.net.

Accounts Receivables Management

Complaint Accuses Collectors of Simultaneously Trying to Collect on Debt, Contradicting One Another

Account Recovery

DECEMBER 23, 2022

Call … The post Complaint Accuses Collectors of Simultaneously Trying to Collect on Debt, Contradicting One Another first appeared on AccountsRecovery.net. The post Complaint Accuses Collectors of Simultaneously Trying to Collect on Debt, Contradicting One Another appeared first on AccountsRecovery.net. Want to learn more?

Collections

Complaint Accuses Agency of Attempting to Collect Settled Debt

Account Recovery

AUGUST 16, 2022

Call … The post Complaint Accuses Agency of Attempting to Collect Settled Debt appeared first on AccountsRecovery.net. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Want to learn more?

Collections

Complaint Accuses Collector of Incorrectly Noting Account was Disputed

Account Recovery

JULY 29, 2022

Call … The post Complaint Accuses Collector of Incorrectly Noting Account was Disputed appeared first on AccountsRecovery.net. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Want to learn more?

Financial services

Complaint Accuses Collector of Contacting Represented Plaintiff Years Later

Account Recovery

JULY 26, 2022

Call … The post Complaint Accuses Collector of Contacting Represented Plaintiff Years Later appeared first on AccountsRecovery.net. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Want to learn more?

Credit Management

Appeals Court Affirms Dismissal of FDCPA Suit Related to Serving Complaint in Person During Pandemic

Account Recovery

APRIL 28, 2023

The post Appeals Court Affirms Dismissal of FDCPA Suit Related to Serving Complaint in Person During Pandemic appeared first on AccountsRecovery.net.

Fair Debt Collection

Fair Debt Collection Collections

Complaint Accuses Collector of Debt Parking

Account Recovery

MARCH 10, 2023

Call … The post Complaint Accuses Collector of Debt Parking first appeared on AccountsRecovery.net. The post Complaint Accuses Collector of Debt Parking appeared first on AccountsRecovery.net. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first.

CFPB Publishes County-by-County Breakdown of Consumer Complaints

Account Recovery

APRIL 29, 2021

There appears to be a racial component to consumer complaints filed with the Consumer Financial Protection Bureau, according to data released yesterday by the regulator, including complaints related to debt collection.

Collections

Complaint Accuses Collector of ATDS Contact via Text After Being Informed of Attorney Representation

Account Recovery

DECEMBER 20, 2022

Call … The post Complaint Accuses Collector of ATDS Contact via Text After Being Informed of Attorney Representation first appeared on AccountsRecovery.net. The post Complaint Accuses Collector of ATDS Contact via Text After Being Informed of Attorney Representation appeared first on AccountsRecovery.net. Want to learn more?

Panel Talks About How to Deal With Consumer Complaints

Account Recovery

MAY 20, 2022

Companies in the accounts receivable management industry should be forgiven for thinking they are visiting a carnival and not spending time in the office, because their jobs these days look a lot like Whac-a-Mole and less like collecting debt, thanks to regulators who are aggressively rolling out new rules and plans, panelists on this week’s (..)

Accounts Receivables Management

Accounts Receivables Management Collections

CFPB Complaints Set New Record, Lawsuit Totals Generally Decline in 2021: WebRecon

Account Recovery

FEBRUARY 4, 2022

Complaints filed with the Consumer Financial Protection Bureau were 30% higher in 2021 than 2020, setting a new record for the most complaints filed … The post CFPB Complaints Set New Record, Lawsuit Totals Generally Decline in 2021: WebRecon appeared first on AccountsRecovery.net.

Accounts Receivables Management

Daily Digest – January 10. Complaint Accuses Collector of Violating Debt Parking Provisions; Appeals Court Overturns Own Precedent

Account Recovery

JANUARY 10, 2023

Complaint Accuses Collector of Violating Debt Parking Provisions; Appeals Court Overturns Own Precedent first appeared on AccountsRecovery.net. Complaint Accuses Collector of Violating Debt Parking Provisions; Appeals Court Overturns Own Precedent appeared first on AccountsRecovery.net. The post Daily Digest – January 10.

Class-Action Complaint Accuses Collector of Listing Wrong Validation Date in Notice

Account Recovery

MAY 3, 2022

A class-action complaint originally filed in state court in Florida has been removed to federal court at the request of the defendant, which is being sued for violating the Fair Debt Collection Practices Act for a number of alleged violations, including not providing a proper end of the validation period as required under Regulation F.

Fair Debt Collection

Fair Debt Collection Collections

CFPB Report Analyzes Consumer Complaints on Medical Debts, Some ‘Feel Forced’ to Pay Debts Not Owed

Account Recovery

APRIL 21, 2022

Using consumer complaints to draw conclusions about potential issues with how medical debts are billed and collected is a lot like taking a picture with your finger covering up part of the lens — you’re definitely not getting the whole picture.

Collections

Collections Healthcare

Complaint Accuses Collector of Violating Reg F By Leaving out Itemization Info

Account Recovery

MAY 4, 2022

A copy of the complaint in the case of Mills v. Nationwide Recovery … The post Complaint Accuses Collector of Violating Reg F By Leaving out Itemization Info appeared first on AccountsRecovery.net.

Fair Debt Collection

Fair Debt Collection Collections

Daily Digest – April 9. Plaintiff Pre-Emptively Asserts Defendant Can’t Claim BFE in FDCPA Complaint; Study Debunks Impact of Medical Debt Forgiveness on Consumers

Account Recovery

APRIL 9, 2024

Plaintiff Pre-Emptively Asserts Defendant Can’t Claim BFE in FDCPA Complaint Judge Grants MSJ For Defendants in FCRA Claim, But Denies Motion on FDCPA Claim Study Debunks Impact of Medical Debt Forgiveness on Consumers Navigating the Future of Healthcare Payments WORTH NOTING: Photos from yesterday’s eclipse … A 58-year-old grandmother (..)

Healthcare

Complaint Accuses Collector of Treating Refusal to Pay as Dispute

Account Recovery

SEPTEMBER 6, 2022

Call … The post Complaint Accuses Collector of Treating Refusal to Pay as Dispute appeared first on AccountsRecovery.net. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Want to learn more?

Complaint Accuses Creditors, Agency of Attempting to Collect Debts Covered by Worker’s Compensation

Account Recovery

MAY 25, 2022

A complaint has been filed in federal court in California accusing a number of healthcare providers and a collection agency of violating state law as well as the Fair Debt Collection Practices Act by attempting to collect on a debt that was incurred as a result of injuries suffered while the plaintiff was working and … The post Complaint Accuses (..)

Creditors

Creditors Fair Debt Collection Collections Healthcare

Lawsuit Totals Mostly Down, But Complaints Stay Up: WebRecon

Account Recovery

DECEMBER 18, 2020

Consumers are filing fewer lawsuits, but are filing more complaints, according to data released yesterday by WebRecon. It will be interesting to keep an eye on that lawsuit total and see if the relatively significant increase in complaints leads to a similar increase in lawsuits in the coming months.

Fair Debt Collection

Fair Debt Collection Collections

Debt Collection Complaint Volume Falls in 2023: CFPB

DFPI Fines Fintech Company $2.5M For Faulty Complaint Handling

Trending Sources

Complaint Alleges Attempts to Collect Made After Responding to CFPB Complaint That They Would Stop

CFPB Report Analyzes Credit Reporting Complaints

Daily Digest – January 20. Complaint Alleges Attempts Made to Collect After Responding to Cease Complaint; Judge Grants MTD in FDCPA Case

CFPB Releases Annual Complaint Report

Analysis Breaks Down CFPB Debt Collection Complaints

Consumer Complaints About Debt Collection Drop

Complaint Alleges Collector Violated Reg F’s 7-in-7

Complaint Accuses Collector of Attempting to Collect on Settled Debt

Report Analyzes Growing Number of Complaints Related to BNPL Products

Complaint Accuses Collector of Violating Reg F’s Debt Parking Provisions

Lawsuit Volume, Complaint Totals Keep Falling: WebRecon

How Consolidated Payment Options can Curb Consumer Complaints

Lawsuit Totals, CFPB Complaints Trending Downward: WebRecon

Complaint Accuses Hospital, Agency of Trying to Collect on Worker’s Comp Debt

Complaint Alleges Collector Violated Reg F’s Debt Parking Prohibition

Complaint Totals Plummet in February: WebRecon

AGs File Complaint Against Slower Mail Delivery

Complaint Accuses Collector of Violating 7-in-7

FDCPA Class-Action Complaint Accuses Collector of Overshadowing

Complaint Accuses Collector of Collecting on Settled Debt

Complaint Accuses Agency of Texting Mother About Daughter’s Debt

Robocall Complaints Continue Decline: FCC

DFPI Issues Proposed Rules Related to Consumer Complaints

Complaints Drop, But Lawsuits Rise in October: WebRecon

Complaint Accuses Collectors of Simultaneously Trying to Collect on Debt, Contradicting One Another

Complaint Accuses Agency of Attempting to Collect Settled Debt

Complaint Accuses Collector of Incorrectly Noting Account was Disputed

Complaint Accuses Collector of Contacting Represented Plaintiff Years Later

Appeals Court Affirms Dismissal of FDCPA Suit Related to Serving Complaint in Person During Pandemic

Complaint Accuses Collector of Debt Parking

CFPB Publishes County-by-County Breakdown of Consumer Complaints

Complaint Accuses Collector of ATDS Contact via Text After Being Informed of Attorney Representation

Panel Talks About How to Deal With Consumer Complaints

CFPB Complaints Set New Record, Lawsuit Totals Generally Decline in 2021: WebRecon

Daily Digest – January 10. Complaint Accuses Collector of Violating Debt Parking Provisions; Appeals Court Overturns Own Precedent

Class-Action Complaint Accuses Collector of Listing Wrong Validation Date in Notice

CFPB Report Analyzes Consumer Complaints on Medical Debts, Some ‘Feel Forced’ to Pay Debts Not Owed

Complaint Accuses Collector of Violating Reg F By Leaving out Itemization Info

Daily Digest – April 9. Plaintiff Pre-Emptively Asserts Defendant Can’t Claim BFE in FDCPA Complaint; Study Debunks Impact of Medical Debt Forgiveness on Consumers

Complaint Accuses Collector of Treating Refusal to Pay as Dispute

Complaint Accuses Creditors, Agency of Attempting to Collect Debts Covered by Worker’s Compensation

Lawsuit Totals Mostly Down, But Complaints Stay Up: WebRecon

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