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Survey: Do Customers Think Banks Are Fair to Scam Victims?

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Consumer defection and acquisition are costly, as are customers who may maintain but cease to use an account. In our survey, customers indicated some key steps they expect from their financial institutions: More education 31% of consumers worldwide would like to see their banks provide more education regarding scams.

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eKYC – Why Malaysian Banks Must Act Now!

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Bank Negara acted and in July 2020 they confirmed that with immediate effect, banks and other financial institutions could deploy eKYC as part of the onboarding process. They even gave financial institutions the go-ahead to utilize artificial intelligence and machine learning to support their eKYC processes.

Banks 72
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The Role of Data in Managing Fraud and Financial Crime Today

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The way organizations have grown has not been conducive to achieving a holistic view,” said Julie, noting that growth through acquisition creates “huge silos from those acquisitions that never get put together. Julie added that bank mergers and acquisitions, and retirements, open up the possibilities for change.

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Top 5 Customer Development Posts of 2020: COVID and Beyond   

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FICO’s suite of interconnected Acquisition, Origination, and Growth capabilities for Telecommunications helps organizations do exactly that. If you’re interested in making smarter, faster acquisition and retention decisions, we’d love to talk with you. . #2. Finding Business Opportunities From Covid-19. by FICO.

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Responsible AI: Are European Firms Ready for the Regulators?

Fico Collections

At the same time, examples of AI-powered financial institutions denying credit applications because of bias unwittingly loaded into the AI engines’ algorithms also eroded trust in AI for credit decisions. Up to 27% of organisations in this sector haven’t even started defining their ethical and responsible AI capabilities yet.

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How Financial Technology Partners can Help with Customer Acquisition Campaigns

Fico Collections

These solutions provide great benefits once an account has been originated, however they lack effective tools for the acquisition stage of the lifecycle. To find out more about how PrescreenCentral can benefit both FinTech partners and financial institutions alike, read the new executive brief. by Patrick Housel.

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How Credit Unions and Regional Banks Can Execute Strong Customer Acquisition Campaigns

Fico Collections

These solutions provide great benefits once an account has been originated, however they lack effective tools for the acquisition stage of the lifecycle. To find out more about how PrescreenCentral can benefit both FinTech partners and financial institutions alike, read the new executive brief. by Patrick Housel.