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Why Driving Customer-Centric Collections is Necessary & Not Optional

Re:Ceeve

One of the biggest challenges in debt collections is trying to create an effective dunning process that ensures outstanding balances are settled promptly and customers remain loyal to your company. Customer service in dunning processes shouldn’t stop when a customer falls behind. Customer preferences are changing.

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re:ceeve Partners with Ferratum, Signaling a Shift to a New Standard in Collections

Re:Ceeve

How can a business continuously improve its collections processes and further grow? who we proudly have as our first large customer. We are working with their subsidiary, Pactum Collections GmbH ("Pactum"), who are focused exclusively on collections as a master servicer and portfolio manager. Ferratum? -

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Digital Debt Collection: How Consumer Preference Can Drive Higher Revenue

PDC Flow

Digital debt collection, while not a new idea, has been difficult for many to implement compliantly in the past. Now, through Regulation F and the emergence of new technologies, the debt collection industry is finally beginning to see a digital transformation. A Customer Centric Solution. Shifting Customer Preferences.

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How to Turn UK’s Consumer Duty Compliance to Your Advantage

Fico Collections

Customers are always front and centre of business decisions and robust processes have been well-established. Get the Best out of Data To get past this challenge, firms should be seeking to ensure that their decision making is at a customer level and does not operate in departmental or product siloes.

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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

Fico Collections

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Here are extracts from those customer development posts.

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Digital Engagement Software to Meet Today’s Consumer Expectations

PDC Flow

As other industries standardize the use of online payments, email and text communication options and other digital tools, consumers have begun to expect them from every business they come in contact with – including accounts receivable. Using the internet to pay bills and interact with companies is popular. A Shift in Consumer Behaviors.