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How To Win Healthcare Outsourcing Business During COVID-19

PDC Flow

In 2019, an article from NPR covered healthcare outsourcing for collections, the practice of hospitals suing patients and the financial strain it may cause. Since the pandemic, there have been several more news stories on healthcare collection tactics, bringing up the ethics of whether or not they should be taking place. .

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Managing Remote Staff in Healthcare Collections Long-Term

PDC Flow

Now, healthcare collections and other accounts receivable businesses are starting to realize that managing remote staff may be a long term necessity. . No one knows how long the Coronavirus pandemic will last or what the future of healthcare AR will look like when it has passed. Disclaimer Information. Related Articles.

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4 Pillars of An Empathetic Communication Strategy in Healthcare Collections

PDC Flow

That experience, coupled with the lessons I learned from the COVID-19 pandemic, has led me to create the Compassionate Framework for Healthcare Collections , which is a step-by-step guide for training patient account representatives to collect medical debts empathetically and effectively. Investing in top skill sets. Creating connection.

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Where Can I Use My HSA Card? Your Comprehensive Guide To Maximizing HSA Benefits

Payment Savvy

Key Takeaways HSA cards cover a wide array of healthcare expenses, including medical, dental, and vision care, in-person and online. The beauty of an HSA card lies in its simplicity — it functions like a debit card , but is used exclusively for qualifying healthcare-related expenses. Let’s dive in! Where Can I Use My HSA Card?

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An In Debt Discussion: Technology, Compliance and Payments Made Easy

PDC Flow

So far, she has invited experts to discuss topics like litigious debtors, healthcare lending – and in one of her most recent episodes – technology and compliance. Related Articles Disclaimer Information. Jacqueline H. Host of An In Debt Discussion Dawn Updike. Hannah Huerta , Marketing Specialist.

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Enhancing Your Early Out Collection Strategy

PDC Flow

As accounts receivable professionals know, early out collection (also known as pre collection) is a typical practice to resolve healthcare bills. Managing administrative staff and chasing down payments can be a big job for a hospital system or other healthcare practice. What is Early Out Collection? Patient Relations.

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How Listening to Customers Improves Debt Collection Recovery Rates

PDC Flow

As Shores discusses in the recent webinar, “ The Compassionate Framework for Healthcare Collections ,” it’s impossible to progress in a conversation if the other person feels they aren’t being understood. Listening in Healthcare Collections. Disclaimer Information. Driving Conversations Forward. Consumers need to feel heard.