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Whether you’re using your devices for work or just for fun, making sure everything stays secure is more important than ever. It doesn’t take much for cyber-criminals to try and take advantage of us, especially in this digital age. With technology intertwining so deeply with our lives, having a good grasp on cybersecurity is essential. As we browse the internet and travel with our gadgets, being vigilant can save us from lots of headaches, like losing personal data.
A District Court judge in Oklahoma has dismissed yet another “inconvenient” time or place case under the Fair Debt Collection Practices Act in which a plaintiff mails a letter to the defendant requesting or demanding that all future contact between the parties be conducted via email, ruling that both the FDCPA and Regulation F gave the defendant the authority to respond via traditional mail and not via email.
Self-service portals are an empowering way to get consumers back on track. In fact, research from McKinsey found that consumers who digitally self-serve resolve their debts at higher rates and are significantly more likely to pay in full. Just take into consideration that surveys have found that four in 10 have used an online portal supplied by a financial institution for bill pay, while only a quarter have paid by phone, mailing a check, or in person.
The CFPB and DOJ took action to end Fairway Mortgage Corporation’s illegal mortgage lending redlining against majority-Black neighborhoods in the greater Birmingham, Alabama area.
In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.
You may well know what an intercompany loan is… But do you know what can happen if the borrowing company becomes insolvent, or enters liquidation? An intercompany loan can provide a quicker and less expensive way for a business to borrow funds. But there are risks involved for the lending company in particular which could be overlooked and we’ll explore a key one in this guide.
A District Court judge in Washington has denied a defendant’s motion for judgment on the pleadings in a Fair Debt Collection Practices Act class-action case over alleged “junk” fees, ruling that the plaintiffs adequately pleaded plausible claims under the FDCPA and related state consumer protection laws. What makes this case even more interesting is that the Consumer Financial Protection Bureau has filed its own amicus brief in favor of the plaintiffs.
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A District Court judge in Washington has denied a defendant’s motion for judgment on the pleadings in a Fair Debt Collection Practices Act class-action case over alleged “junk” fees, ruling that the plaintiffs adequately pleaded plausible claims under the FDCPA and related state consumer protection laws. What makes this case even more interesting is that the Consumer Financial Protection Bureau has filed its own amicus brief in favor of the plaintiffs.
Digitalisation and vulnerability are two sides of the same coin. When we lock our doors leaving the house but skip the 2FA setup to secure our digital assets, it’s time to “act the other way around” on security and start learning from the younger, said Adriaan Kom, Managing Director, Onguard, in an article posted on VCMB (Association of Credit Management Companies).
Today, the CFPB sued student lender Climb Credit and 1/0 (“one zero”) for misrepresenting the quality of the programs at their partner schools and making false claims about graduates’ outcomes.
While many financial service institutions can offer basic payment portals, these are often limited when it comes to collecting on delinquent accounts. TrueAccord delivers a robust difference. Self-serve options should be a key part of any collections operation. In fact, research from McKinsey found that consumers who digitally self-serve resolve their debts at higher rates, are significantly more likely to pay in full, and report higher levels of customer satisfaction than consumers who pay via
I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. TEC is now extending its services by offering proven, industry-leading technology solutions alongside of our Professional Services to help Clients feel confident in their technology de
The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.
Depending on whether youre a glass-half-full or glass-half-empty kind of person, plaintiff and defendant both won or both lost when a judge in the Northern District of Illinois recently denied in one fell swoop both the defendants motion for summary judgment and the plaintiffs motion for class certification. Murtoff v.
Almost all of the creditors of failed crypto company FTX will end up profiting from the money they put into the exchange, a federal bankruptcy judge ruled Monday. Nearly two years after FTX spiraled into bankruptcy, a Delaware judge approved the company’s reorganization plan, which involves paying out more than $14 billion to customers of the collapsed cryptocurrency exchange.
A Magistrate Court judge in Utah has partially granted a plaintiff’s motion to compel several collection operations to comply with subpoenas in a Fair Debt Collection Practices Act case in which the defendants are attempting to argue they do not meet the statute’s definition of a debt collector. The ruling, delivered by Judge Daphne A. Oberg, found that while most of the plaintiff’s requests were valid and relevant, some limitations were necessary to avoid undue burdens on the non-party co
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
What happens to balances owed when your non-paying customer dies during the debt collection process? How do you enforce your right to get paid? The answer depends on whether your non-paying customer was an individual, sole proprietor, or closely held business, compared to an officer of a corporation with more than one officer. Here’s why. Individual Liability Generally, an individual is responsible for their debt.
Podcast About Transcript About Welcome and Industry Insights (0:00 – 1:20) The conversation opens with a broad overview of the topics for this episode, including collections, legal issues, tech trends, and industry updates. CFPB’s Proposed Rule on Medical Debt (1:21 – 2:40) A discussion about the CFPB’s proposed rule to limit medical debt’s impact on credit reports.
A bill has been introduced in the House of Representatives that aims to combat fraudulent practices in the credit repair industry. The bill, called the Ending Scam Credit Repair Act (ESCRA) was introduced by Rep. Wiley Nickel [D-N.C.] and Rep. Young Kim [R-Calif.]. The big picture: The bill, H.R. 9991, targets CROs that exploit consumers by charging high fees without delivering on promises to improve credit scores, aiming to ensure transparency and accountability in the industry.
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
NEW YORK, Oct 28 (Reuters) – The Treasury Department may offer fresh guidance on expected increases in its 2025 debt auctions when it announces its updated refunding plans this week, though uncertainty over the Nov. 5 U.S. elections likely means any details will be minimal. The U.S. government will issue overall borrowing estimates for the coming two quarters on Monday and provide more details on its auction sizes for the next quarter on Wednesday morning.
The Consumer Financial Protection Bureau and the Department of Justice yesterday announced a settlement with Fairway Independent Mortgage Corp. over allegations that the company engaged in redlining by discriminating against minority borrowers in Birmingham, Ala. The settlement, which could total over $9 million, includes both penalties and funds aimed at increasing access to mortgage loans for these historically underserved communities.
A New Jersey Appeals Court has affirmed a lower court’s decision in favor of a debt collector after the consumer appealed rulings denying his attempt to vacate a bank levy and default judgment as well as a motion for reconsideration. The background: The plaintiff filed a complaint against the defendant back in 2018, seeking to recover an outstanding balance of $871.10, plus costs.
In an increasingly complex debt collection landscape, the distinction between good and great collectors has never been more critical. This was the central theme of a recent webinar sponsored by Peak Revenue Learning, where industry veterans shared their perspectives on cultivating excellence in collection operations. The panel, moderated by Harry Strausser, President of Applied Innovation, featured Courtney Helfrich, Chief Personnel Officer at Wilber; Kelly Parsons-O’Brien, President of Pa
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call (855) WEB-RECON or email admin@webrecon.net today!
A new study from Achieve highlights the fragile state of many household finances in the U.S. It reveals that 42% of consumers see their primary bank account dip below $50 at least once a month, while 30% have no financial safety net for a $5,000 emergency, underscoring the challenges facing millions of Americans. Why It Matters: With 56% of respondents reporting a major financial hardship in the past year, ranging from job loss to medical expenses, the report demonstrates how unplanned expenses
The Court of Appeals for the Third Circuit has clarified its standard for determining when ordering discovery into whether a suit has been arbitrated by granting a defendant’s appeal in a Fair Credit Reporting Act case that originally went in favor of the plaintiff. The background: The case originated when the plaintiff was denied a mortgage loan due to an erroneous credit report prepared by the defendant, a major credit reporting agency.
The Consumer Financial Protection Bureau yesterday announced it has filed a lawsuit against student lender Climb Credit and its largest shareholder 1/0, accusing them of misleading students into taking out loans for low-quality vocational programs. The CFPB claims Climb Credit misrepresented the value of the educational programs offered by their partner schools, including exaggerated claims about graduate outcomes, job placement rates, and salary increases.
What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv
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