American Profit Recovery

JULY 17, 2024

By Matt: American Profit Recovery’s Annual Employee Week was awesome this year. We shared good food, played many in-office games, and had some great times at after-work events, including a picnic. We also received some of the coolest prizes. I wanted to share three things that I absolutely love about employee week. To start, I had a great time playing the team challenges, and it was so much fun watching everyone compete for team prizes.

261

261

Account Recovery

JULY 16, 2024

More than 1 in 3 American workers are living paycheck to paycheck, with little-to-no money left for savings after covering monthly expenses, according to a new survey from Bankrate.

246

246

Enterprise Recovery

JULY 15, 2024

Retention marketing is the practice of implementing strategies and techniques to keep existing clients engaged and loyal to your business. While acquiring new customers is important, retaining existing ones is more valuable for the long-term success of your business. By focusing on client retention, you can build strong relationships, increase customer satisfaction, and ultimately drive revenue growth.

191

191

Consumer Finance

JULY 17, 2024

The CFPB proposed an interpretive rule explaining that many paycheck advance products are consumer loans subject to the Truth in Lending Act.

Loans 142

Loans Financial services 142

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

UK debt collections

JULY 18, 2024

Steps have been taken to claw back millions of pounds owed to Swansea Council after auditors warned that action was needed. At the end of January this year debtors owed the council £12.4 million, a council report said. This was money owed for upwards of one month, in some instances for more than a year, and in a small number of cases more than seven years – at which point the debt is written off.

Collections 93

Collections Debtor Government 93

On Guard

JULY 18, 2024

It’s the year 2019 and Denise is saying farewell to her colleagues at Onguard. Her six-month internship, full of learning and fun moments, has come to an end, and she is ready for her new adventure: a student exchange programme abroad. “If you wish to come back, we’ll be waiting,” one of her closest colleagues told her. And guess what! She has been with Onguard for 6 years, she started as an intern to climb to an Event Manager, and she effectively shares her energy between two roles in the compa

Credit Management 52

Credit Management 52

Consumer Finance

JULY 16, 2024

Director Chopra delivered remarks on a press call to discuss the CFPB’s proposed interpretive rule on emerging paycheck advance comments.

Financial services 117

Financial services 117

UK debt collections

JULY 16, 2024

A court has wound up a Manchester firm which offered unlicensed Insolvency Practitioner (IP) services. Save Consultants Ltd claimed to provide insolvency practitioner services when none of its current or former directors were licensed. Its actions risked undermining the insolvency regime and the company’s directors refused to explain its trading practices to investigators The company has been closed down following investigations by the Insolvency Service , with the Official Receiver appointed to

Trade 71

Trade Creditors 71

Account Recovery

JULY 19, 2024

A surprisingly high number of individuals that are being contacted to pay for unpaid medical debts are suffering from depression and anxiety, which might be making their situations worse because they aren’t able to get proper medical care, according to researchers at Johns Hopkins Bloomberg School of Public Health revealed in a study that was […]

Healthcare 130

Healthcare 130

Speaker: Kim Beynon, CPA, CGMA, PMP

The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.

Collection Industry News

JULY 18, 2024

In commenting on the proposal, the BNPL provider said consumers would be better served by rules specific to BNPL transactions, as opposed to credit card regulations. The popularity of Buy Now, Pay Later exploded at the start of the coronavirus pandemic I going to make a greatest artwork as I can, by my head, my hand and by my mind. via Getty Images A major player in the buy now, pay later industry is urging the Consumer Financial Protection Bureau to develop regulations specific to BNPL to avoid

Loans 40

Loans Trade Lender Collections 40

Consumer Finance

JULY 17, 2024

Five federal regulatory agencies today issued final guidance addressing reconsiderations of value (ROVs) for residential real estate transactions.

93

93

Account Recovery

JULY 19, 2024

The House Committee on Financial Services Working Group on Artificial Intelligence yesterday released a bipartisan report that summarized six different roundtable meetings that were had with different companies — including one from the accounts receivable management industry. InDebted was one of the companies that participated in the roundtable discussions.

Debt collector 130

Debt collector Accounts Receivables Management Financial services 130

Account Recovery

JULY 19, 2024

Collector Sued for Keeping Consumer on Phone After Attorney Representation Notification Judge Remands Hunstein Class Action for Lack of Standing Medical Debt Linked to Delays in Getting Help for Depression, Anxiety House Report on AI Includes Interview with Debt Collector WORTH NOTING: A massive IT outage is taking out businesses all over the country today […]

Debt collector 130

Debt collector 130

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

Account Recovery

JULY 19, 2024

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

130

130

Account Recovery

JULY 18, 2024

In a case that was defended by a number of industry attorneys, including David Grassi and Chad Echols of Frost Echols and Brendan Little of Lippes Mathias, a State Court judge in New Mexico has granted a motion to dismiss filed by the defendants — seven different collection operations — that were sued by a […]

Collections 130

Collections 130

Account Recovery

JULY 18, 2024

Discover Financial Services has agreed to sell its private student loan portfolio to investment firms Carlyle Group and KKR for approximately $10.8 billion. Why it matters: This sale marks a significant step in Discover’s efforts to streamline its operations ahead of its pending $35.3 billion acquisition by Capital One.

Student Loans 130

Student Loans Student loans Loans Acquisition 130

Account Recovery

JULY 18, 2024

The Court of Appeals for the Third Circuit has affirmed the dismissal of a Fair Credit Reporting Act suit after the plaintiff alleged the defendant reported inaccurate information on his credit report. Like the lower court, the Appeals Court determined each of the plaintiff’s arguments lacked merit.

130

130

Speaker: Joe Wroblewski, Senior Sales Engineer

Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!

Account Recovery

JULY 18, 2024

Getting to Know Madison Vanderlip of Commercial Services Group N.M.

Student loans 130

Student loans Student Loans Collections Loans 130

Account Recovery

JULY 18, 2024

I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support.

Collections 130

Collections 130

Account Recovery

JULY 17, 2024

The Federal Communications Commission is proposing new rules to combat the rise of robocalls generated by artificial intelligence, a growing concern for both consumers and businesses. If adopted, these rules could significantly impact the way companies communicate with consumers. What’s happening: FCC Chairwoman Jessica Rosenworcel has introduced a proposal aimed at regulating AI-generated robocalls.

130

130

Account Recovery

JULY 17, 2024

The Court of Appeals for the Sixth Circuit has upheld the dismissal of an Electronic Funds Transfer Act case filed by a credit union against T-Mobile, in which the credit union sought to be reimbursed for funds lost by its customers in a cellphone scheme that was perpetrated against the telecom company.

Credit Unions 130

Credit Unions Credit Unions 130

Speaker: Cheryl J. Muldrew-McMurtry

Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.

Account Recovery

JULY 17, 2024

Judge Awards Defendant $4k in Fees and Costs After Plaintiff Misses Deposition FCC Proposes Rule Requiring Disclosure for AI-Generated Calls Appeals Court Affirms Dismissal of EFTA Suit Filed by Credit Union Against T-Mobile 23 Companies Seeking Collection Talent WORTH NOTING: Drinks to help you stay cool as temperatures heat up … The five most dangerous […]

Credit Unions 130

Credit Unions Credit Unions Collections 130

Account Recovery

JULY 17, 2024

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers.

Accounts Receivables Management 130

Accounts Receivables Management Collections 130

Account Recovery

JULY 17, 2024

A Magistrate Court judge in New York has denied a plaintiff’s attorney’s motion to withdraw as counsel in a Fair Debt Collection Practices Act lawsuit and granted a motion from the defendant for fees and costs, ordering the plaintiff’s attorney to pay $4,358.93 after the plaintiff failed to appear for a deposition.

Fair Debt Collection 130

Fair Debt Collection Collections 130

Account Recovery

JULY 16, 2024

Comments are currently being accepted regarding the Consumer Financial Protection Bureau’s proposed rule that would prohibit creditors from using medical debts when determining whether a consumer is eligible for credit. The comment period is open until August 12.

Creditors 130

Creditors 130

Speaker: Melissa Hurrington

What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv